Richmond Richmond Mall Hotels

"I loved the staff as they were fast friendly and knowledgeable about becoming a member and check in etc. it was disappointing to go into the room and find used water bottles under the bed and food wrappers under the sofa. The cleaning lady accidentally left her check off sheet and had actually checked all areas as clean. "

"Dirty rundown just grungy hotel. You absolutely get what you pay for here spend 20 extra dollars go somewhere else"

"Room was very clean and plenty of space. Staff was attention and all very friendly. Breakfast was good and coffee was available all day."

"Good location and a good deal for the price."

"When we checked into the Hotel, it was absolutely amazing! We had nothing bad to say about it. The room was great, the property was clean, the staff was amazing, the breakfast and area were better than expected, and more! There were a couple of issues, however. We hung our sign on our door for the room to be cleaned on our third day as we were expecting out of state company that we were going to entertain in our room for a few hours. We left at 8:30 in the morning and by 2:00 it still had not been completed (although all the other rooms on the floor had not been) - come to find out that to "even divide the rooms amongst the team, the team member who was on the second floor would be doing our room (and our room only) on the first floor when they were done. So, I cleaned the room up myself and had to go down and get the items we needed (towels, TP, Kleenex, and we had to take our trash down to them). Also, expect to have a very LOUD noise happening all through the night (it might have been going on during the day...not sure) - it might have been a train (as they are right behind the hotel) or something else...all we know is that it happened frequently and kept us awake part of every night. With all of that said, I still give them 4 stars...as the overall experience was very good. I am more apt to stay at other Best Western Plus hotels on our travels because of this experience, I may just have to check a little further into the hotel location next time."

"We booked a room with a king bed, and with no other beds or furniture to sit on, and there was still room for a another bed. Very spacious room. Staff was friendly and helpful even at 10:30 at night. Had no issues with safety concerns. The room was clean and the layout of the building provided a couple of areas for lounging or gathering. It has a pool too though we didn't check it out. Great for a low cost, basic hotel. No breakfast options but again a no-frills option at a good price. Vending machines are available. Coffee is provided. I would recommend having decaf coffee available as well for those of us who need just a bit of caffeine to get the juices flowing. Otherwise, we would definitely recommend."

"very welcoming, clean, simple and exactly right. quiet. comfortable. a good price. I was very glad to have chosen this place to stop. if I come through the area again, this is where I'd choose to stay. "

"The room could use a bit of updating. Only downside was the night clerk didn’t set up my key for the entire stay so I had to visit the front desk once"

"Breakfast was excellent. The person in charge went the extra mile to make sure everything was properly prepared."