Zermatt Riffelsee Hotels

"Not recommended"

"Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station."

"The hotel is about a 15-minute walk from the main station. It’s clean, offers minimal amenities, and has a great breakfast. Unfortunately, my stay ended on a very negative note. On my last night, I was locked out of my room after reception had closed. There was no visible emergency contact at the front desk, and if one exists, it certainly wasn’t made clear. I tried reaching out via Expedia chat and WhatsApp, but received no response, even while writing this review. As a result, I had no choice but to spend the night sleeping on the sofa in the reception area until staff returned in the morning. It was an extremely frustrating and uncomfortable experience. At the very least, the hotel should provide a clearly visible 24-hour emergency contact for situations like this."

" Nice "

"Excellent property center of the town and close to the railway station. All shops and pharmaceutical's closeby walking distance. Can see Matterhorn the toblerone chocolate logo beautifully from the church point. The only drawback in the room is the charging outlets. But the receptionist was very helpful in providing universal plugs. Our room was very spacious with a huge balcony. Electric kettle is provided but bring your own tea/coffee."

"The whole hotel experience was wonderful!"

"Our view was breathtaking and the staff went above an beyond to make us feel important and cared for. "

"All good. Only that there's no aircon in the room and there's no cooler/fan provided. Feels abit warm at night."

"Yes, to both. "