Melia Riviera Maya hotels

"We had an amazing time. Best property we've ever at stayed in Mexico "

"Incredible service"

"This property is the best for me so far from the rooms to the pool and the activities and the food as well. I will definitely come back"

"No view Of the sea "

"We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental."

"There was a problem with our first room , and the room was promptly changed. The facilities, staff and food were all excellent."

"Excellent property, staff and services all the way around."

"Clean rooms and great service. Everyone is polite and ready to be at service from the front desk to the concierge. Loved the villa with the balcony, the pool and the beach. Great place for families and kids. Actually, the distance from Bahía Príncipe to the bench is walkable but the shuttles were on time and it was fun riding them. There are drinks everywhere and the food in the buffet was delicious. Beautiful sunsets, shows, music, and space to sit and enjoy the nice weather. Highly recommended. "

"The property is huge and overwhelming at times however the selection in food options and access to parks makes it a great option if your family likes action and adventure"