外观细节
查看供应情况

关于洛亚诺克酒店及会议中心 - 希尔顿 Curio 精选系列的点评

4 out of 5
洛亚诺克酒店及会议中心 - 希尔顿 Curio 精选系列
110 Shenandoah Ave Ne, Roanoke, VA

点评

9.4

绝佳

10 分 - 超赞。751 条好评，共有 1001 条点评" "
8 分 - 还可以。160 条好评，共有 1001 条点评" "
6 分 - 一般。59 条好评，共有 1001 条点评" "
4 分 - 很差。19 条好评，共有 1001 条点评" "
2 分 - 糟糕。12 条好评，共有 1001 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.2/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Diane

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had one of their renovated rooms. Open, airy, the bed and pillows very comfortable. I slept well here, where I usually don't at other hotels. The history of the hotel is interesting. The lobby is beautiful. Staff very friendly.
2024 年 5 月入住 3 晚
Brian Wells, General Manager 于 2024年05月20日 的回复
Dear Diane, thank you for your review and for choosing the hotel for your accommodations. We are delighted you enjoyed the recent renovations and hope you will be back to visit again soon. Sincerely, Brian WellsGeneral Manager

10/10 超赞

Robin

与家人出行
满意：服务设施
Nestled in the heart of downtown Roanoke. Lovely grounds. Tudor style architecture makes it stand out.
2024 年 5 月入住 1 晚
Brian Wells, General Manager 于 2024年05月13日 的回复
Dear Robin, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience. I will share your review with the team and we hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Pranav，Roanokev

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service and experience! Definitely worth it.
2024 年 2 月入住 2 晚
Brian Wells, General Manager 于 2024年05月6日 的回复
Dear Pranav, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience! We hope if your travels return you to the area, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

10/10 超赞

Patrick

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Best place in Roanoke VA
2024 年 4 月入住 1 晚
Brian Wells, General Manager 于 2024年04月16日 的回复
Dear Patrick, thank you for your review and rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Kenny Russell

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
👍
2024 年 4 月入住 1 晚
Brian Wells, General Manager 于 2024年04月8日 的回复
Dear Kenny, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Linda

满意：清洁度、员工和服务、住宿条件和设施
Excellent hotel, location and staff!
2024 年 3 月入住 2 晚
Brian Wells, General Manager 于 2024年04月1日 的回复
Dear Linda, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Raymond

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was only here for less than 12 hours, but the property was really unique and really nice for the area. I don't know this for certain, but it was a very nice comfortable option for the Roanoke market. I enjoyed my stay and would stay there again.
2024 年 3 月入住 1 晚
Brian Wells, General Manager 于 2024年03月26日 的回复
Dear Raymond, thank you for your review and rating. We are honored to have you as a guest and hope you can stay longer if we have the privilege to serve you again. Sincerely, Brian WellsGeneral Manager

2/10 糟糕

Allen

满意：住宿条件和设施，清洁度
不满意：员工和服务
2024 年 3 月入住 1 晚
Brian Wells, General Manager 于 2024年03月26日 的回复
Dear Allen, we apologize for the experience and would like to learn more about your visit and how we can improve our operations. Sincerely, Brian WellsGeneral Manager

8/10 还可以

Dabney

2024 年 3 月入住 1 晚
Brian Wells, General Manager 于 2024年04月16日 的回复
Dear Dabney, thank you for your review and rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Olga

2024 年 3 月入住 1 晚
Brian Wells, General Manager 于 2024年04月1日 的回复
Dear Olga, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Asher

满意：清洁度、员工和服务、住宿条件和设施
Such great staff! Spent our honeymoon here ❤️
2024 年 2 月入住 2 晚
Brian Wells, General Manager 于 2024年03月4日 的回复
Dear Asher, thank you for your review and for choosing the hotel for your honeymoon! We are honored to be a part of such a wonderful celebration and hope to serve you again many more times celebrating anniversaries! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Arlan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Luxury at an old historic hotel. Very pricey. Good for special occasions.
2024 年 2 月入住 1 晚
Brian Wells, General Manager 于 2024年02月26日 的回复
Dare Arlan, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience! We hope if your travels return you to the area, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

6/10 一般

Eric

与家人出行
满意：员工和服务，清洁度
Bed was not awesome and door to room was so poorly sealed when shut that we could hear people in the hall very loudly late in the night and they were not being particularly loud. Also, don’t like when essentially mandatory parking is not included in room rate.
2024 年 2 月入住 1 晚
Brian Wells, General Manager 于 2024年02月20日 的回复
Dear Eric, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconveniences experienced, but am excited to say upon completion of our rooms renovation at the end of 2024, we have addressed these issues to be corrected. We hope to serve you again in the future and deliver an improved experience. Sincerely, Brian WellsGeneral Manager

10/10 超赞

Kenneth D

满意：住宿条件和设施，清洁度
2024 年 2 月入住 1 晚
Brian Wells, General Manager 于 2024年02月20日 的回复
Dear Kenneth D, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Caroline

2024 年 2 月入住 1 晚
Brian Wells, General Manager 于 2024年03月26日 的回复
Dear Caroline, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

6/10 一般

Burl

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our room arrangement was awkward in that the tv was not in a position to be watched from bed. Also, there was no clock which was ok but strange. On the positive side there was a good supply of coffee which was appreciated
2024 年 2 月入住 1 晚
Brian Wells, General Manager 于 2024年02月12日 的回复
Dear burl, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced. Being a historic hotel, we do have varying room sizes, and hope if we have the privilege to serve you, can better accommodate your visit.Sincerely, Brian WellsGeneral Manager

8/10 还可以

Diego

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Brian Wells, General Manager 于 2024年02月6日 的回复
Dear Diego, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

4/10 很差

James

2024 年 2 月入住 1 晚
Brian Wells, General Manager 于 2024年03月26日 的回复
Dear James, thank you for your rating and we apologize for the experience. We would like to learn more about your stay and how we can improve our operations. Sincerely, Brian WellsGeneral Manager

10/10 超赞

Jeffrey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Brian Wells, General Manager 于 2024年02月2日 的回复
Dear Jeffrey, thank you for your rating. We hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

8/10 还可以

Steven L

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Needs some more updating, but great property.
2024 年 1 月入住 1 晚
Brian Wells, General Manager 于 2024年02月2日 的回复
Dear Steven, thank you for your review and for choosing the hotel for your accommodations. We are delighted to announce that we are currently undergoing a full rooms renovation and expect it to be complete by October 2024. We hope we get the chance to serve you again soon and show off the new rooms! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good accommodations as usual. Will continue to enjoy occasional weekend getaways at Hotel Roanoke.
2024 年 1 月入住 1 晚
Brian Wells, General Manager 于 2024年02月2日 的回复
Dear Michael, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience. We hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

8/10 还可以

Thomas

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and right in the middle of town and all the good places to shop and eat are just a short walk away!!
2024 年 1 月入住 2 晚
Brian Wells, General Manager 于 2024年02月2日 的回复
Dear Thomas, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and are delighted you enjoyed your stay. We hope to have the privilege to serve you again if your travels return you to the area. Sincerely, Brian WellsGeneral Manager

10/10 超赞

Maureen

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We thoroughly enjoyed our time at the hotel. We love the historic beauty, and the staff is attentive, efficient, and friendly!
2024 年 1 月入住 2 晚
Brian Wells, General Manager 于 2024年02月2日 的回复
Dear Maureen, thank you for your review and for choosing the hotel for your accommodations. We are honored by your kind words and delighted you found the staff to be a highlight of your experience. We hope if your travels return you to the area, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

10/10 超赞

Jonathan

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Classic hotel, staff is awesome. Riding the line between nostalgic decor and needing upgrades. But overall we loved our stay and would come back.
2024 年 1 月入住 1 晚
Brian Wells, General Manager 于 2024年01月29日 的回复
Dear Jonathan, thank you for your review and for choosing the hotel for your accommodations. We are excited to announce that we are undergoing a complete renovation of our guestrooms in 2024 and hope to have the opportunity to serve you again soon. We are honored to have you as a guest and delighted you enjoyed your experience! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Angela，Colorado Springs

满意：清洁度、员工和服务、住宿条件和设施
I loved the history of the hotel and was very impressed with the quality and cleanliness. We dined at the Regency which was wonderful and experienced great customer service at every turn. Will definitely return. .
2024 年 1 月入住 1 晚
Brian Wells, General Manager 于 2024年01月29日 的回复
Dear Angela, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience! We hope if your travels return you to the region, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

10/10 超赞

Eleanor

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Brian Wells, General Manager 于 2024年01月22日 的回复
Dear Eleanor, thank you for your rating! We hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

10/10 超赞

Aimee

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Brian Wells, General Manager 于 2024年01月16日 的回复
Dear Aimee, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

William

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
New Year’s Eve
This is an amazing hotel with so much history and charm! It’s always a pleasure to visit. We stayed there to visit with with family and had a wonderful New Year’s Eve meal at the Regency! Wonderful! Our server, Caleb, was outstanding. A very memorable night!
Beautiful dining room
Wonderful tree
Lobby decor
The famous trees on display
2023 年 12 月入住 3 晚
Brian Wells, General Manager 于 2024年01月16日 的回复
Dear William, thank you for your review and for choosing the hotel for your New Year's Celebration! We are honored to have you as a guest and delighted you enjoyed the experience! We hope to serve you many more times in the years to come. Sincerely, Brian WellsGeneral Manager

10/10 超赞

Anthony

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
An old world property that's been kept up and is service first.
2024 年 1 月入住 1 晚
Brian Wells, General Manager 于 2024年01月8日 的回复
Dear Anthony, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your visit! We hope to serve you again soon in 2024!Sincerely, Brian WellsGeneral Manager

10/10 超赞

Sara Lu

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月8日 的回复
Dear Sara Lu, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Jeff

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Gorgeous hotel and amenities. Friendly staff and people throughout the area.
Brian Wells, General Manager 于 2024年02月12日 的回复
Dear Jeff, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our room key did not work and the staff fixed the lock right away. Excellent location and service.
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月8日 的回复
Dear John, thank you for your review and for choosing the hotel for your accommodations. I am delighted to read your issues were resolved quickly and everything else during your stay was positive. I hope we have another opportunity to serve you again and deliver an improved experience. Sincerely, Brian WellsGeneral Manager

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Brian Wells, General Manager 于 2024年02月2日 的回复
Dear Andrew, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Sharon

2023 年 12 月入住 2 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Sharon, thank you for your rating! We hope to serve you again soon!

10/10 超赞

Stephen

与配偶出行
满意：服务设施
Great old hotel that we go out of our way to visit when driving through Virginia. Even nicer around Christmas.
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Stephen, thank you for your review and for choosing the hotel during the holidays! We are honored to serve you and delighted you enjoyed your experience. We hope to serve you again if your travels return you to the area. Sincerely, Brian WellsGeneral Manager

10/10 超赞

John

2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月22日 的回复
Dear John, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Tracy

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Tracy, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Jared

2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Jared, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

6/10 一般

Judith

与家人出行
Beautiful Christmas decorations.
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Judith, thank you for your review and rating. We are honored to serve you during the holidays and hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

10/10 超赞

Amber

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The most beautiful hotel and incredible service I’ve ever experienced!!
2023 年 12 月入住 2 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Amber, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest during the holidays and will share your kind words far and wide. We hope to serve you again soon! Happy Holidays, Brian WellsGeneral Manager

10/10 超赞

Sara Lu

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Sara Lu, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Cynthia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is very festive inside and outside. The staff is very helpful and friendly. The surrounding area has shopping and restaurants and all a short walk away. I will definitely be back.
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Cynthia, thank you for your review and for choosing the hotel for your accommodations. We are honored to serve you during the holidays and love that you enjoyed your experience. We hope to serve you again soon in the new year! Happy Holidays!Brian WellsGeneral Manager

10/10 超赞

Juliane

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great!
Staff was very friendly and accommodating. Hotel was beautiful, clean and very comfortable during the busy Christmas season.
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Juliane, thank you for your review and for choosing the hotel for your accommodations. We are honored to serve you during the holidays and delighted that the staff was a highlight during the busy season. I hope if your travels return you to the region, we will again have the privilege to serve you. Happy Holidays, Brian WellsGeneral Manager

10/10 超赞

Twana

2023 年 12 月入住 6 晚
Brian Wells, General Manager 于 2024年01月16日 的回复
Dear Twana, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Orlando，Dallas

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Orlando, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was overall a nice stay. The only thing is bar drinks were super overpriced and really not very good. The bar was very busy so I understand.
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Traveler, thank you for your review and I apologize for the experience. We strive daily to present the absolute best in product, service and experience and unfortunately were not at our best. Value for price paid is a key component in our F&B strategy and will discuss this with our team for improvements. We appreciate you sharing your feedback and hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

8/10 还可以

Maryanne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Maryanne, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

David

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Sunday brunch was exceptional! Lobby floor is beautiful But could use a refinish. Very nice Christmas decorations.
2023 年 12 月入住 1 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear David, thank you for your review and for choosing the hotel for your accommodations. We are honored to serve you during the holidays and delighted you enjoyed the experience. We hope to serve you again when your travels return you to the region. Happy Holidays, Brian WellsGeneral Manager

10/10 超赞

Stan

2023 年 12 月入住 2 晚
Brian Wells, General Manager 于 2024年01月8日 的回复
Dear Stan, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 超赞

Deborah

团体旅客
满意：服务设施
The property is beautiful. The rooms are very nice, neat and clean. The staff was very friendly except for one bartender in the lounge. She had a terrible attitude. Very unfriendly. We enjoyed our stay tremendously!
2023 年 12 月入住 2 晚
Brian Wells, General Manager 于 2024年01月2日 的回复
Dear Deborah, thank you for your review and for choosing the hotel for your accommodations. I apologize for the experience and will address this with our food and beverage team immediately. We strive daily to present the best in product, service and experience and I am disheartened to read our service was not up to our best. We are honored to have you as a guest and hope to serve you again when your travels return you to the region. Happy Holidays, Brian WellsGeneral Manager