The West End Flats offers a convenient airport location with amenities like in-room WiFi, laundry facilities, bike parking, a firepit, an off-leash pet area, and concierge services.
Located in West End, a neighbourhood in Roanoke, The West End Flats is in the entertainment district and near the airport. Mill Mountain Star and Showtimers Community Theatre are local landmarks, and some of the area's activities can be experienced at River's Edge Sports Complex and Regal Valley View Grande. Looking to enjoy an event or a game while in town? See what's happening at Jefferson Center or The River Rock. Make sure you don't miss outdoor adventures like rock climbing, mountain biking and hiking/biking trails, or hop on a moped for hire nearby and take a self-guided tour around Roanoke. Visit our Roanoke travel guide
Along with a bar/lounge, this smoke-free aparthotel has concierge services and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, gas grills and a vending machine are on-site. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests will appreciate conveniences, such as a washer/dryer and a sitting area, while a Smart TV with digital channels and Netflix provide a bit of entertainment.
The West End Flats offers 24 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature memory foam mattresses. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.
This Roanoke aparthotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). 65-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include an iron/ironing board and a ceiling fan.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Fee: USD 50 per pet per night (maximum USD 100 per stay)
Service animals exempt from fees
Off-leash area
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Area rugs in public areas
Front entrance ramp
No lift (single-level property)
Smooth flooring in public areas
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Smoke-free property
Services and conveniences
Concierge services
Electrical adapters
Guidebooks
Iron/ironing board
Local maps
Luggage storage
Mobile key entry
Restaurant dining guides
Vending machine
Virtual front desk
Location highlights
In a historical district
In an entertainment district
Near a hospital
Near a train station
Near a zoo
Near the airport
Things to do
Bicycle parking
Bicycle storage
Bicycle tours
Bicycle rentals nearby
Hiking/biking trails nearby
Rock climbing nearby
Scooter/moped rentals nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
2 floors
24 units
At least 80% lighting from LEDs
Bicycle parking
Bicycle storage
Built in 1906
Cleaning products are eco-friendly
Electric car charging station
Individual decor
Individual furnishings
Soundproofing
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age - 21
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets are allowed for an extra charge of USD 50 per pet, per night (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-lead area is available
Children and extra beds
Children are welcome
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: USD 200 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Pet fee: USD 50 per pet, per night (maximum USD100 per stay)
Service animals are exempt from fees
Early check-in fee: USD 30 (subject to availability)
Late check-out fee: USD 30 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
This property does not have any lifts
Property is also known as
The West End Flats Roanoke
The West End Flats Aparthotel
The West End Flats Aparthotel Roanoke
Frequently asked questions
Is The West End Flats pet-friendly?
Yes, cats and dogs are allowed at this property. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees.
How much does it cost to stay at The West End Flats?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at The West End Flats on 8 Mar 2026 start from HK$758, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at The West End Flats?
Self-parking is free at this property.
What time is check-in at The West End Flats?
Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 30 (subject to availability).
What time is check-out at The West End Flats?
Checkout is at 11:00 AM. Late checkout is available for USD 30 (subject to availability).
Where is The West End Flats located?
Located in West End, this luxury aparthotel is within a 10-minute walk of Shaftman Performance Hall and Jefferson Center. Virginia Museum of Transportation and The River Rock are also within 15 minutes. Roanoke Station is 18 minutes by foot.
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Reviews
The West End Flats Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
9.4
Amenities
9.4
Property conditions & facilities
Rating 10 - Excellent. 76 out of 98 reviews
10 - Excellent
76
Rating 8 - Good. 15 out of 98 reviews
8 - Good
15
Rating 6 - Okay. 2 out of 98 reviews
6 - Okay
2
Rating 4 - Poor. 2 out of 98 reviews
4 - Poor
2
Rating 2 - Terrible. 3 out of 98 reviews
2 - Terrible
3
Reviews
10/10 Excellent
Charles
28 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, quiet, roomy
Charles
Stayed 2 nights in Jan 2026
10/10 Excellent
John
6 Dec 2025
Liked: Cleanliness, property conditions & facilities, communication
Room was exactly as described. Great location - fit my needs as needed
John
Stayed 2 nights in Dec 2025
10/10 Excellent
John
17 Oct 2025
Liked: Cleanliness, room comfort, communication
Perfect stay in a friendly neighborhood. Great that AFOG Brewery is on sight. It has a great outdoor seating area.
John
Stayed 1 night in Oct 2025
10/10 Excellent
Tina
7 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great room!
Tina
Stayed 1 night in Oct 2025
10/10 Excellent
Linda
1 Oct 2025
Liked: Cleanliness, room comfort, communication
Hotel was very unique, an old school modernized into a great hotel. Close to downtown with great restaurants. We walked downtown and got uber back to hotel. Would stay again!
Linda
Stayed 1 night in Sep 2025
10/10 Excellent
John
17 Oct 2025
Liked: Cleanliness, room comfort, communication
Excellent venue. Easy parking in a friendly neighborhood; walking distance to downtown; AFOG brewery on-site. Clean and comfortable room.
John
Stayed 1 night in Oct 2025
10/10 Excellent
Jane
13 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the attached brewery! Clean and comfortable!
Jane
Stayed 1 night in Sep 2025
8/10 Good
Gabrielle
26 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
I thought the unit was nice however there were some cleanliness issues, staining/what looked like mold on the shower curtain, and the towels were really flimsy and kinda cheap. I feel like with a few updates it could be even nicer but it was a fine place for a few days. Definitely a good location and was quiet.
Gabrielle
Stayed 3 nights in Oct 2025
10/10 Excellent
Casey
4 Feb 2025
Liked: Cleanliness, property conditions & facilities, communication
Beautiful and quiet and so friendly
Casey
Stayed 1 night in Feb 2025
10/10 Excellent
Jessica
9 Feb 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay was fantastic. Location near by lots of local restaurants and breweries. Would definitely come back again.
Jessica
Stayed 3 nights in Feb 2025
10/10 Excellent
Veronica
8 May 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quaint and cozy. Full of all essential amenities. Great for a long Vacation or a Staycation.
Veronica
Stayed 1 night in May 2025
10/10 Excellent
Kathryn
23 Jun 2025
Liked: Cleanliness, room comfort, communication
Unique property. Very comfortable. Full kitchen. Nice to have brewpub on property. Very walkable to downtown.
Kathryn
Stayed 3 nights in Jun 2025
8/10 Good
Francine
28 Feb 2025
Liked: Cleanliness, room comfort
Very reasonable for such a comfortable room with full kitchen. But book early as an additional registration process is required.
Francine
Stayed 1 night in Feb 2025
10/10 Excellent
Rick
31 Dec 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was perfect and actually more than what we expected. We had been in the area had booked a room at a hotel but then we heard about West End Flats, we checked it out and we were very impressed.
On the other hand, we had booked a hotel online and not really satisfied with it. We are, ordinary people, but we still like a room that is clean and does not have a horrible smell.It's just we had booked it in already checked in. It was too late to get reimbursement. It was worth the one time loss. You cannot compare the two places.We decided to stay and plan to go back in the future. Since our stay was only one night they probably had way more than we actually needed. Full kitchen, bathroom, living room and bedroom. We hope that will be available for us in the future. Please don't take our spot.Thank you very much. I was only allowed a five star rating, but this place is 10+++.
Overall the stay was great clean and felt safe but when we arrived and got settled in we noticed we didn’t have any wash cloths and tried to email but no response.
Ravonda
Stayed 1 night in May 2025
8/10 Good
Brenda
27 Mar 2025
Liked: Cleanliness, property conditions & facilities, communication
The room was in an old government bldg repourposed with apartments. Nice space. Comfortable bed. Couple things...no wash cloths, nightstand light switch broken so my phone didn't charge. Check in. Online check in was tedious
Brenda
Stayed 1 night in Mar 2025
8/10 Good
Joseph
16 Nov 2025
Liked: Cleanliness, room comfort, communication
I had a great experience here. Check-in was quick and easy through my phone, and parking was simple with a charging station available. The room was very clean and well-maintained, with a fully equipped kitchen and an in-unit laundry room. The bed was extremely comfortable, the sheets were soft, and the mix of firm and soft pillows made for a great night’s sleep. Temperature control worked perfectly, heating and cooling quickly when needed.
The location was also convenient, with several stores and restaurants within walking distance. The building felt secure and quiet, and the staff were very responsive through text and checking in to make sure everything was going well.
My only complaint was the bathroom. There was little to no body wash left, and it looked like an extra bottle from a previous guest had been left behind, so I bought my own. The towels were also on the cheaper side. I also noticed the vending machine only had beverages and needed a restock.
Overall, the stay was absolutely worth the price. Better quality than other similar places I’ve stayed at. I’d definitely book again... Just bringing my own towels next time 😉.
Joseph
Stayed 3 nights in Nov 2025
10/10 Excellent
Mindi Joy
11 May 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
I recently returned from my stay at West End Flats. I would definitely stay there again and recommend it to others. The unit was clean and very well maintained. I felt very safe. And the building is charming being it’s an old elementary school building. Communication was swift and reliant. I forgot a few things in the unit and they are shipping them to me no questions asked. That is outstanding customer service. If I could rate it more than 5 stars.. I would! Thank you West End Flats!!
Mindi Joy
Stayed 2 nights in May 2025
8/10 Good
Alan
14 Jul 2025
Liked: Room comfort, communication
Spacious apartment but housekeeping needs work
The apartment has an "industrial" decor. The floor is cement (and cold) and the rooms are very darkly decorated. It had a man-cave feel to it. It was definitely not the cleanest, as hair was in the bathroom in the tub and on the washer/dryer. The floor was so sticky we had to wash our shoes after we left. The bed was extremely comfortable and the apartment is spacious with huge TVs in the living and bedrooms. Smoke detectors were going off in multiple apartments on our floor until midnight - this was unfortunate!
Alan
Stayed 1 night in Jul 2025
8/10 Good
MARISA
4 Apr 2025
Liked: Cleanliness, room comfort, communication
Check-in is definitely at 3pm, just like they say! I arrived a little early and found that the code didn’t work until the clock struck three. Totally on me—I should’ve reached out ahead of time. Honestly, it gave me a chance to unwind for a bit while I sat in my car, which was kind of nice.
The apartment itself is absolutely lovely! The space is full of charm, the bed was super comfy, and the windows let in the most beautiful light. It felt like a little retreat. There were just a few small things I noticed—a lot of crumbs on the coffee table from previous guests, no washcloths that I could find, a tiny stain on the sheets that looked like spaghetti (which, if it was spaghetti, sounds like a good time to me!), the wrong kind of coffee filters for the machine (it uses #4 cone filters), and the pull chain on the bedside lamp is missing.
But truly, those are minor details compared to the overall experience. The building is so unique, the AC kept everything perfectly cool, and having a brewery literally 11 steps from the room was *chef's kiss*. The location is amazing, too. I’d happily stay here again and look forward to it! omg - I forgot mention THERE'S A CEILING FAN!!! Bonus points right thur.
MARISA
Stayed 1 night in Apr 2025
8/10 Good
Savanna
19 Jan 2026
We didn't see any staff and the room was still a bit dirty, but finding the room was straightforward and they provided all the necessary information.
Savanna
Stayed 1 night in Jan 2026
10/10 Excellent
Marcus
9 Nov 2025
Liked: Cleanliness, room comfort, communication
Very nice and was very clean. !
Marcus
Stayed 1 night in Nov 2025
10/10 Excellent
Kimberly
3 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
At first wasn’t sure when we arrived but we’re so surprised at how great the apt was and how easy it was to use their system. And a great brewery on site. Would definitely stay again.
Kimberly
Stayed 2 nights in Sep 2025
10/10 Excellent
Fredrick
13 Oct 2025
Liked: Cleanliness, room comfort, communication
Was in town for a wedding and stayed three nights at the West End Flats. Had a great stay. It was me, my wife, our baby and dog. Reasonably priced and great location.
Fredrick
Stayed 3 nights in Oct 2025
10/10 Excellent
robert
7 Nov 2025
Liked: Cleanliness, amenities, communication
Clean. Spacious. Great stay!
Brewery in same building!!