ZERO STARS! My experience at West Bay Colonial was disgraceful, largely due to Franklin, the extremely unprofessional, passive-aggressive manager.
On Friday, I was checked in by an employee while Franklin stood there witnessing everything. After receiving my keys and wristband, he later falsely claimed my reservation couldn’t be found and demanded an additional $244 for a stay I had ALREADY PAID FOR! Thankfully, the wonderful owner, Hazel, intervened.
On checkout day, Franklin AGAIN attempted to collect additional money, falsely alleging someone had stayed in my room throughout my visit. Another baseless accusation!
As an Afro-Latina, Spanish-speaking woman traveling alone, I firmly believe I experienced racial discrimination. Franklin’s repeated attempts to charge me money I did not owe felt like deliberate targeting and attempted extortion. His behavior was insulting, dishonest, and completely unacceptable. I refuse to tolerate such treatment, especially from someone entrusted with managing a hospitality establishment. In my opinion, Franklin is entirely unfit to hold a management position.
The hotel itself is severely outdated. My room was dirty, housekeeping was inadequate, clean towels were scarce, washcloths were unavailable, and the TV remote didn’t work.
Hazel was lovely, but Franklin ruined this experience. I will NEVER return. I strongly caution other travelers, particularly women traveling alone!