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"Owners of the hotel, please read this review. I visit Canmore at least once a month with my toddler, and this was our second trip in two weeks. This time, I chose a more budget-friendly option (around $185 for a Saturday night), so I kept my expectations low. That said, the experience was disappointing. The room felt very outdated, and I found several dark hairs on the shower walls and even on top of the bathroom door. I understand housekeeping can miss things, but it still doesn’t feel good as a guest. The shampoo and conditioner dispensers were also very old and worn. There was no microwave in the room, which was inconvenient with a child...I later found one in the shared laundry room. Not a dealbreaker, but not ideal either. The TV remotes were greasy and sticky; I had to clean them myself. The chairs looked extremely worn, one with a visible white stain, giving the impression they were past their usable life. On the positive side, the beds were comfortable and appeared clean. However, the biggest concern was finding a small bug in the bed in the morning. I initially feared it might be a bed bug. Later, I developed three large, itchy bites on one leg. I can’t say with certainty they came from that bug, but the situation was unsettling and unpleasant. The staff were friendly and kind, which I appreciated. But overall, the property needs attention: better cleanliness, updated furniture, and proper pest control. Unfortunately, I won’t be returning."

"clean room, attentive staff, nice property, well maintained, delicious food in the restaurant with quick service."

"Poor check in. Rooms weren’t ready and the front desk staff weren’t very helpful. We were gratefully given rooms beside each other, as previously requested. Beds were very comfortable and the rooms were laid out very well. There was a small blood stain on a pillow case as well as the bathroom was not cleaned very well. No conditioner. The hotel is in an excellent location with beautiful surroundings right beside the riverfront park. Very nice lounge & restaurant."

"Good location. One staff member was quite unhelpful and unfriendly which kind of tainted our experience. Also wish our room had a view of the mountains"

"We have stayed at this resort many times we have a dog we love the location the amenities are great and I would recommend it for all Travellers"

"The Hotel was Humid because of the Pools & reeked of Chlorine. These factors should be put into consideration before staying here."

"Clean room, pool was great for the kids. Breakfast was a little sad but it was free."

"I liked how old it is"

"Great location, clean room with a fantastic view"