客房内保险箱、办公桌、熨斗/熨衣板、免费 WiFi
查看供应情况

关于罗杰斯维尔凯艺酒店的点评

2.5 out of 5
罗杰斯维尔凯艺酒店
7139 Highway 11w, Rogersville, TN

点评

7.8

还可以

10 分 - 超赞。72 条好评，共有 201 条点评" "
8 分 - 还可以。65 条好评，共有 201 条点评" "
6 分 - 一般。33 条好评，共有 201 条点评" "
4 分 - 很差。23 条好评，共有 201 条点评" "
2 分 - 糟糕。8 条好评，共有 201 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

7.4/10

服务设施

7.4/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Same as last stay in 2017. Quiet surrounding with nice breakfast provided. Worth to stay.
2019 年 6 月入住 5 晚

10/10 超赞

Dennis

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to fishing, even met people from home even though I just met them.
2024 年 4 月入住 1 晚

8/10 还可以

Graham

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Nice quiet hotel.
2024 年 3 月入住 1 晚

8/10 还可以

Tracey

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked the location. It was nice and close to historical Rogersville.
2024 年 3 月入住 1 晚
Coustomer Relation Mgmt 于 2024年03月11日 的回复
Thank you

4/10 很差

David

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 3 月入住 3 晚

6/10 一般

Peggy

满意：员工和服务
2023 年 10 月入住 1 晚
Guest Relation Mgmt 于 2023年10月20日 的回复
Thank you

10/10 超赞

Donald

2023 年 9 月入住 4 晚
grishma 于 2023年10月14日 的回复
Thank you ! for you time for posting us feedback is very important to us !

10/10 超赞

Chentain

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Stay
Nice room, the tub/shower needs a deep cleaning.
2023 年 9 月入住 2 晚
Guest relation managmt 于 2023年09月22日 的回复
thank you for having us positive most star feedback even you was not satisfied with cleanliness of tub we apologize for any inconvenience happening at this property we appreciates your business thank you for staying with us will use your comment to improve

10/10 超赞

Roger

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The check in attendant was very friendly and professional. Room is clean and internet works great.
2023 年 9 月入住 1 晚
GRM 于 2023年09月20日 的回复
Thank you so much for the positive feedback on us ,we appriciates your time to post us the reviews thanks for staying with us Thanks

4/10 很差

Dana

与配偶出行
不满意：住宿条件和设施，服务设施
After reserving our room 3 weeks in advance, we were told the only rooms they had to offer us was either a "Pet" room, or one on the second floor, and there was no elevator. We are in our 70s and the flights of stairs were a no. Upon a quick inspection, the "Pet" room appeared adequate. But as it turns out....the shower stall was filthy. Niether of us would use the shower. It looked like someone had pulled the towel rack off the wall, it had been replaced but never painted. The hair dryer's wires were held together with black tape. Outside the pool was closed. There were 5 or 6 mattresses leaned against something, and upon seeing this, we slept in our clothes afraid of bed bugs. The walls against the bathroom had been recently repaired and the floor replaced with non matching laminate. We will never ever stay in this place again. We have good friends in Rogersville and plan to visit often. But again we wont stay there.
2023 年 8 月入住 1 晚
Customer relation mgmt 于 2023年08月28日 的回复
sorry for the experience , even advanced booking has to come in that advance to use advance discounted rate, As per your request for Early check in ,and hand held shower (couldn't get either Ur requests fill ) we see what the frustration can be! Great u have other option in the town, good luck for your next stay

10/10 超赞

Judith

2023 年 8 月入住 3 晚
Customer relation mgmt 于 2023年08月28日 的回复
Thank you so much for having us most stars and positive feedback

10/10 超赞

Debora D

与家人出行, 带宠物出行
满意：清洁度
I have stayed multiple times here at the Quality Inn here in Rogersville. I never had a bad experience. I would recommend this place to others
2023 年 7 月入住 1 晚
guest relation managmt 于 2023年07月4日 的回复
Thank you !for kind words your feedback is very important to us !Thank for staying with us

6/10 一般

Rick

满意：员工和服务
不满意：住宿条件和设施
A little disappointing but not the worst
The facility seems like it is due for floor and wall coverings update. It’s a little beat up but seemed clean.
2023 年 6 月入住 1 晚
guest relation managmt 于 2023年07月4日 的回复
Thank you for your response on the survey

8/10 还可以

Melissa，Rogersville

满意：员工和服务，清洁度
Only thing I wasn’t happy about was…the pool was not in service that should have been updated when booking. I would’ve chosen a different location my son wanted to swim.
2023 年 6 月入住 1 晚
GM 于 2023年06月16日 的回复
hI WE ARE SORRY THAT HE COULDNT SWIME UPDATATION FOR CLOSEURE WAS ON EXPEDIA , UNFORNUNATE LEAKS THANK YOU FOR TAKING TIME TO POST THE REVIEW WE APPRICIATE YOUR BUSINESS

8/10 还可以

Jeff

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very convenient to everything.
2023 年 6 月入住 2 晚
gm 于 2023年06月16日 的回复
thank you for your time to post review ! we appreciate your business

8/10 还可以

Bobby

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
frond desk coustomer relation 于 2023年05月9日 的回复
thank you !for having us your time to post the review we appreciates your positive feedback

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
All well except awful warm coffee. But, I’d stay there again.
2023 年 2 月入住 1 晚
front desk guest relation 于 2023年03月6日 的回复
we apologies for not meet your expectations But we very much values you feedback and its very important to us !thank you for sharing your experience Thank you for having us chance to accommodate you

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family
The room is excellent condition. The bathroom was awesome I love the large sink. The water pressure was fantastic and we stayed on the first floor I loved it thank you very much
2022 年 12 月入住 2 晚
general manager 于 2023年01月14日 的回复
On behalf of entire team i whould be very much thankful to you to have us positive feedback and having us most of the stars !we always appriciate your business, and your feedback is very important and valuable of us, thank u for energizes us from your good words ,so we do even better of what we are doing !Thnak you so much Again!

10/10 超赞

Evan

2022 年 12 月入住 2 晚

8/10 还可以

Bryon

与家人出行
满意：清洁度、员工和服务、服务设施
The mattress needs to be replaced. We had to flip it so as to make it a little more comfortable.
2022 年 12 月入住 1 晚
gm 于 2022年12月20日 的回复
Thank you for the review!

10/10 超赞

Richard

2022 年 11 月入住 2 晚
Customer relation mgmt 于 2023年08月28日 的回复
Thank you

8/10 还可以

Grable

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Comfortable, helpful staff that I dealt with, and secure area, easy access in parking and room
2022 年 10 月入住 2 晚
gm 于 2022年10月23日 的回复
Dear grable,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 一般

Mandy

与家人出行
满意：员工和服务，清洁度
Our recent stay
Needs updating. Side entry security door by the pool - not so secure. Remove all the debris from behind the building and the parking lot … might improve overall appeal.
2022 年 10 月入住 6 晚
gm 于 2022年10月21日 的回复
Thank you for the suggestion are taken positive way to improve Thank u for you time!

10/10 超赞

Mary

与家人出行
满意：清洁度、员工和服务、客房舒适度
2022 年 10 月入住 2 晚
n 于 2022年10月19日 的回复
Dear Mary,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,General ManagerQuality Inn

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚
Font desk customer relation 于 2022年09月10日 的回复
Thank you James for having us most stars its is very important and valuable for us to determine the work we been doing, the feedbacks like yours energizes us to do even better Thank u much for your time and giving us business.. we really appreciates your efforts and time to post 100 feedback Thanks again!

6/10 一般

Greg

商务旅客
Terrible bed
2022 年 8 月入住 1 晚
nayan 于 2022年09月7日 的回复
sorry for you incovience thank you for your business

10/10 超赞

Amanda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The night receptionist was super friendly, nice, and very professional. We will definitely stay here again!
2022 年 7 月入住 1 晚
coustomer relation mgmt 于 2022年07月28日 的回复
Thank you so much for your feedback is very important and valuable for us Thank you for giving us chance

10/10 超赞

Kimberly

满意：清洁度、员工和服务、客房舒适度
2022 年 6 月入住 1 晚
gm 于 2022年07月7日 的回复
Thank you so much for your feedback we value and appreciate Thanks again for staying with us

6/10 一般

Stacy，Bonsall

满意：员工和服务
good price, very friendly staff. not very good breakfast...and non smoking room smelled like smoke. good location and very convenient.
2022 年 6 月入住 4 晚
gm 于 2022年07月7日 的回复
Thank you for your time in, for the review we are working on smoke smell as we still have some smoking rooms that might have the smell come through we apologize for the inconvenience because of the smell we again thank you for staying with us having some of your time to write us your experience

4/10 很差

Jodi

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚
general manager at Quality inn 于 2022年06月22日 的回复
thank you for your time to have review us ! have a good day

8/10 还可以

tracy

与家人出行
满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
2022 年 5 月入住 4 晚
nayan 于 2022年06月18日 的回复
Thank you for having us your time !

8/10 还可以

Pamela

商务旅客
满意：客房舒适度，员工和服务
Overall an okay stay.
Overall it was okay. It was a bad weekend to find a hotel due to the holiday but we had business in the area. Some of the reviews were bad so my expectations were low. Front desk was very professional. We did have to change our sheets as the ones on the bed were stained and we noticed the hallways could have used a quick vacuum. We were told that they are struggling to find and keep house keepers and that shows. No extra pillows or blankets and a few maintenance issues here and there that if not corrected will evolve into bigger issues. It appears that they have put in new laminate floors and are making upgrades, so again overall it wasn't a bad stay. The shower was a plus if you enjoy super hot and great water pressure.
2022 年 5 月入住 1 晚
quality inn team 于 2022年06月18日 的回复
Thank you for having us and choosing us for your stay ! we appreciate and value your feedback!

8/10 还可以

Cody

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 3 晚
nayan 于 2022年06月18日 的回复
Thank you

8/10 还可以

Deborah

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Small Selection for Breakfast
Room clean and updated. Breafast choices limited :make your waffle, cereal, and coffee.
2022 年 4 月入住 1 晚
nayan 于 2022年06月18日 的回复
Thank you for such kind words!!

10/10 超赞

Sherri

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 4 月入住 1 晚
Font desk customer relation 于 2022年09月10日 的回复
thank you sorry for very late reply for your review! we really appreciate your time to have us positive feedback Thank you !

10/10 超赞

Jonathan

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel front desk was very nice to me and remembered me when I was there last time reporting on the Summer Wells case. The hotel staff printed me up pictures of Summer so I can share them around the community while I searched for her. Great place. I will go back when I follow up on the Wells case.
2022 年 3 月入住 1 晚
quality inn team 于 2022年04月6日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Nayan Patel General Manager Quality Inn 423-272-1842

10/10 超赞

Raschelle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 5 晚
nayan patel 于 2022年03月2日 的回复
Thnak you for completing the survey ! appreciate your good words

10/10 超赞

mari

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and New construction
Great stay, everything was clean and service was great. Looked like new construction so everything was in working order.
2022 年 2 月入住 1 晚
general manager at Quality inn 于 2022年02月26日 的回复
Dear Mari, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Appreciations like yours give us the energy to satisfy our guests by having a pleasant stay every time they visit us. Thank you so much again for such kind words...

4/10 很差

Kathryn

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
My recent experience
Management was very nice but I did not have a good stay overall. I had to request a room change. The first room had a couch in it that was old and stained. The bathtub needed replacing. The other room was better but my car got keyed in the parking lot.
2021 年 12 月入住 2 晚
general manager at Quality inn 于 2021年12月30日 的回复
Dear Kathryn first of all thank you for choosing us for your stay we are sorry for not meeting your expectations...we tried to look at your gray Nissan but we couldnt see any activity we tried to go over our best as it was at night...... we are again sorry for your experience ... and thank you again for staying with us it could be a pleasant full..or even better ...

10/10 超赞

Marissa，Nutley

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Nice hotel. Staff is great. Quiet. Clean would stay again
2021 年 12 月入住 3 晚
nayan 于 2021年12月29日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Quality Inn General Manager 423-272-1842

10/10 超赞

Alex

2021 年 12 月入住 2 晚
nayan 于 2021年12月29日 的回复
Dearguest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Quality Inn General Manager 423-272-1842

8/10 还可以

Sarah

满意：住宿条件和设施
2021 年 11 月入住 1 晚
nayan patel 于 2021年12月30日 的回复
Dear Helton, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are sorry that your stay was not pleasant. We are trying to improve... we tried our best to look on the cameras for your nissan but count find anything as was dark at the night and the range was not clear Thank you again for sharing your experience, Sincerely, Quality Inn

8/10 还可以

Donna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Evening staff person pleasant
2021 年 10 月入住 1 晚

2/10 糟糕

Rita

商务旅客
不满意：服务设施，员工和服务
I paid extra for insurance that if we had to leave early we would be refunded the remaining balance..We checked out a day early & we checked out 39 mins before check out time. The manager said that didn’t matter we had to paid for the full stay.
2021 年 10 月入住 3 晚

8/10 还可以

Elizabeth，Jane Lew

带宠物出行
满意：清洁度、员工和服务、住宿条件和设施
I have stayed at this same property 4 to 5 different times on my visits to Rogersville, Tennessee. I’m very happy with amenities, the room and the staff. Hopefully I will be traveling to Rogersville in the future and I will probably stay at this establishment the next time if possible. They are my first choice !!
2021 年 10 月入住 3 晚

8/10 还可以

Jaime

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Property was updated and kept up pretty well. Staff was friendly. Continental breakfast was okay, basic, but they had decent coffee so that is always a plus. Room was nice, several hairs found in tub, bathroom but otherwise very acceptable. No elevator so if you are mobility limited be sure to get first floor.
2021 年 10 月入住 3 晚

10/10 超赞

Crystal Michelle

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚

10/10 超赞

Dians

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value
Great service nice clean room. Very comfortable and clean
2021 年 9 月入住 1 晚

10/10 超赞

Deborah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t mean to select check in as fair… it was great.. o complaints
2021 年 9 月入住 3 晚

2/10 糟糕

Brandi

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
HORRIBLE
The room was absolutely not what was pictured in the listing. It looked like it had been on fire at some point, one of the lampshades was half melted, the fire alarm was melted on the side and bottom and the plastic on the tv was all warped and pulling away from the metal. The room looked like it had been half ass cleaned and I had to hunt the alarm clock down in a drawer, no hairdryer in the room either. They were booked and unable to give me a different room. I requested and was approved for a late check out when I checked in, however had a staff member beat on my door at 11 to advise it was check out when informed we were approved for a late check out they said there was nothing written down so we needed to go. I am livid, all I wanted was sleep, this week has been traumatic to say the least and all we wanted was to freaking rest but nope. There were also unattended children running all over the hotel and parking lot. This morning when leaving I noticed the cleaning staff had zero protective gear and didn't appear to be sanitizing the rooms. They also were not pulling the top blankets off the beds. I know pre covid this was common in hotels but given the changes in the policies of everywhere else I've delt with, why were they not changing the top blankets to ensure nothing was being spread? I literally watched my father in law die from this crap on Thursday, I truly expected more of an effort from the hotel to maintain sanitary rooms.
2021 年 9 月入住 1 晚