The space is stunning. But there were some problems that made the experience below average. Disappointing for a design hotel. First, we requested a specific room on the Noble Floor only to find out upon arrival that the previous guest had smoked in the room. It was a shame because I was excited for this room in particular and had even rushed my partner to arrive from Umbria so we could appreciate it while there was still daylight out. They moved us to another room without offering any sort of renumeration, not even a complimentary bottle of water. The shower didn’t drain properly causing water to pool at your feet (gross), the pillows had residual dirt and dust on them (a hair on the back side, and what seemed like a dried booger). We politely requested a new pillowcase, and the staff brought a new pillow instead. We accepted the pillow and still requested a new pillowcase for the one with dirt, and the staff responded with a very rude response: “No, it’s fine, it’s clean.” He didn’t care to check what I was referring to. It would’ve been a much more pleasant experience if they had just been more caring and understanding. The beauty of this place is not worth the discomfort from the people running it, the lack of maintenance and uncleanliness.