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"The stay started poorly due to the hotel’s shuttle being very difficult to locate, which resulted in an unexpected €25 taxi fare. When I raised this at reception, the response was dismissive and not helpful. The initial room I was given was dark, dated, and overlooked the parking lot. When I asked to change rooms, I was told I would need to pay extra, and my concerns were not taken seriously at first. To their credit, after seeing how unhappy I was, the staff eventually made an effort to improve the situation. However, the overall experience was disappointing"

"No AC in April. Room very hot and stuffy. Bath/shower very narrow, dangerous getting out as there is no safety bar to hold onto. Good location, easy to get around"

"Great breakfast, clean room…the only problem we had no air conditioning."

"We stayed in a "delux" bungalow.... it was hardly delux. yes it was clean but it was very basic ... there is a fridge but no cups/glasses/plates/kettle ect ... Location wise it was fine , a bus & a metro ride to most of the sites "

"Breakfast was phenomenal. Rooms were spacious and mini bar first rate. Spa was nice and quiet. Staff was 5 stars helping us get a last minute tour to the Vatican. Would return in a heartbeat!"

"The restaurant and staff are the best part of this hotel. The rooms were pretty basic, the bed squishy, decor was minimal and outdated. I was very surprised that this was a Hilton property given how it looked. "

"Clean room and excellent breakfast! "

"This hotel smells amazing, nice shower and spacious room"

"Coll aesthetic I just wish the pool was open more hours and the pool was heated. the ac in the rooms was also not working or may have been but it was warm inside the room"