Old Road Town Romney Manor Hotels

"Staff was pleasant and helpful. The chef prepares excellent meals "

"After booking a room with a kitchen online, I contacted the hotel to confirm and was told my reservation did not include one. After verifying that my original booking did list a kitchen, I went back and forth with the hotel but was still told none was available, so I canceled and rebooked a suite. Upon arrival, we explained the situation and were told it would be looked into, but never heard anything further. The “suite” itself was disappointing; two small beds in one room and a largely empty adjoining space with just a sofa. The patio had only two chairs, no table, and overlooked the pool bathrooms. Despite multiple requests, we were never provided a table for either the room or patio. At one point, we returned to find our room door propped open with no one inside, which was concerning. We reported it to the front desk and were told it would be investigated, but again received no follow-up. Another frustrating experience occurred when we bought ice cream for our kids. When one cone broke and started leaking, I asked for a cup and was told I’d have to pay extra. The front desk said no manager was available and that someone would follow up, but no one did. Overall, the stay fell far short of expectations. Staff were not particularly friendly and consistently failed to follow through on requests or concerns. Based on this experience, we would not return to this property."

"Loud music from pool bar, impossible to listen to anything else or sleep in room until after 11 p.m."

"This was a beautiful hotel with exceptional service. Food was excellent. Natasha was wonderful always happy to help with reservations and activities. Would recommend 100%"

"The room was very clean, had a okay view of the ocean, the WiFi was great. No problems at all"

"Such a nice friendly place to stay, inparticular the staff are so friendly. The pool area is excelent, the rooms are in the process of being updated, some are still to be done and do look a little tired but are clean an comfortable."

"We had a room at the front of the hotel overlooking he street. The street is particularly noisy on Friday and Saturday evenings with much loud music. The room was once of a high spec and is still ok for a short stay. Our bed sheets did not look clean."

"Everything was wonderful. We had a great experience "

"The ocean view room as clearly advertised when booking wasn’t provided to us upon arrival, and the management was quite unprofessional and slow in handling the matter, they eventually moved us to an ocean view room (also our room didn’t have proper hot water - becomes cold after a min of running- and pool deck wasn’t sanded/treated and each of us got numerous splinters from it), but the way they handled it took away from the experience, as well as them charging us for the services that were never provided which we had to open a dispute for. The majority of the staff seem to be knowledgeable and willing to help, but the management is absolutely horrific and unprofessional. Not only they do not understand even basic hospitality, but they engage into fraudulent practices charging you for services that were never rendered. Bad business. Not worth the money and all the headaches. "