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"Hello, I am writing to express my disappointment regarding my recent stay at your property and to request appropriate compensation for the issues I experienced with my reservation. I had specifically booked a room with two queen beds to accommodate myself and my two sons. Upon arrival, I was initially given a room with only one bed. After bringing this to your staff’s attention, I was reassigned to a different room in another tower. Unfortunately, upon entering that room, we discovered that the carpet was wet, making it unsuitable for use. I then had to return مرة again to the front desk, where I was reassigned back to the original room with only one bed. As a result, one of my sons was forced to sleep on a rollaway bed. This was not the experience I expected, especially considering the amount I paid for our stay and the importance of this family vacation. Seeing my son sleep uncomfortably on a rollaway bed was both unacceptable and disheartening. I believe this situation warrants compensation, as the accommodations provided did not match what was originally booked and paid for. I would appreciate your prompt attention to this matter and a fair resolution regarding compensation for the inconvenience and diminished experience. Thank you for your time and understanding. I look forward to your response. "

"PROS: great location, beautiful beaches, many restaurants on site, MOST of the staff were friendly, easy to get to the other Atlantis hotels CONS: one beach staff literally took our umbrella from our lounger that we got up early to grab to give to another patron because she complained about not having one (because she came to the beach late) - obviously this would not be a problem if they had enough umbrella loungers! But there were so little of them and half of them were broken; WE WERE LAYING IT IN WHILE HE TOOK IT and ignored our protests. The check out staff was so short when I asked if the large deposit they took during check in was applied to the total balance that we owed during check out; she spoke to us like we were idiots. The spa. If you are renovating then perhaps don’t be open for business because you don’t know this until you show up and it is not in the spa area and you have zero spa amenities; it was like a doctor’s office. The sulfur smell and taste in the water…drinking water, washing & bathing water. "

"Hotel common areas very nice Room is average Bathroom leaky shower Inconsistent replenishment of supplies Bathrooms need an upgrade Good below average "

"Beautiful pool...wonderful staff"

"Very clean and new. Tremendous hotel with a TON of people. Staff was average they moved extremely slow and not super accommodating. Very expensive for average food, pool experience etc"

"Convenient location, walking to city center and restaurants. Beautiful view."

"Amazing Stay! Property was clean, workers were extremely polite and informative. Hotel location is great for both beach and restaurant nearby! "

"Nice breakfast to fuel us up for the water park, till lunch time anyway! Very close to the east entrance of Atlantis. Big room, love the partial wall to give a little separation from the sleeper sofa and the other beds. Good pool area, next to the bar area and restaurant. "

"Great stay! The room was clean and comfortable, the staff was friendly and helpful, and the breakfast was fresh with plenty of options. Would definitely stay here again!"