凉亭

关于罗斯堡温德姆戴斯酒店的点评

2.5 out of 5
罗斯堡温德姆戴斯酒店
790 NW Garden Valley Blvd, Roseburg, OR

点评

6.2
10 分 - 超赞。187 条好评,共有 1000 条点评" "
8 分 - 还可以。266 条好评,共有 1000 条点评" "
6 分 - 一般。203 条好评,共有 1000 条点评" "
4 分 - 很差。148 条好评,共有 1000 条点评" "
2 分 - 糟糕。196 条好评,共有 1000 条点评" "

6.4/10

清洁度

7.4/10

员工和服务

6.2/10

服务设施

6.2/10

住宿条件和设施

5.6/10

环保

点评

8/10 还可以

Thompson W C

与家人出行
满意:清洁度
2022 年 4 月入住 1 晚
Customer Care Team 于 2022年05月2日 的回复
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

6/10 一般

Lu

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
The staff is nice. The room we were in though (1)smelled of strong odor (2)The bathtub is sooo run down, the white enamel peeled off, makes it look dirty that my parents & I didn’t shower at all during this stay (3)Their lobby, especially the area where they lay breakfast, does not look clean. We skipped the food, only grabbed coffee for breakfast.
2024 年 5 月入住 1 晚
Hotel Manager 于 2024年05月21日 的回复
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

6/10 一般

Jill

满意:员工和服务
Quiet within the motel complex, but noisy traffic on the freeway. Curtain would not close all the way for privacy. One table light did not work. It was missing a light bulb, plus not near an outlet to plug in. The shower was lukewarm or cold. Comfortable bed and that was most important.
2024 年 5 月入住 2 晚
Hotel Manager 于 2024年05月14日 的回复
Dear Guest,Thank you for sharing your feedback with us. We appreciate your compliments regarding the quiet ambiance within our complex and the comfort of our beds. We apologize for the inconveniences you experienced with the traffic noise, curtain, and lighting. Your comments will be addressed promptly to enhance our guests' experiences in the future. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 糟糕

Rashelle

商务旅客
不满意:住宿条件和设施
Smells like cigarettes and mildew. The room was clean but towels hadn’t been restocked, room was not in great repair, very old and out of date.
2024 年 5 月入住 1 晚
Diana Y 2 Days Inn of Roseburg, Oregon 于 2024年05月13日 的回复
Hello, Rashelle. We at Days Inn were disappointed your stay was anything less than excellent. We take guest concerns very seriously. Housekeeping and Maintenance have been advised of your concerns so that those issues are rectified immediately. We appreciate your input and hope to see you again.

2/10 糟糕

Alexander

满意:住宿条件和设施,员工和服务
不满意:清洁度
2024 年 5 月入住 1 晚
Hotel Manager 于 2024年05月11日 的回复
Dear Alexander,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 糟糕

Cathy

不满意:住宿条件和设施,清洁度
2024 年 5 月入住 1 晚
Hotel Manager 于 2024年05月11日 的回复
Dear Cathy,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

4/10 很差

Jayme

带宠物出行, 商务旅客
不满意:住宿条件和设施,清洁度
I did not expect much for the price, but was very disappointed when the toilet in my room did not even have a handle.. so I could not even flush the toilet!
2024 年 5 月入住 1 晚
Diana Y, Days Inn of Roseburg, Or 于 2024年05月9日 的回复
Thank you for choosing Days Inn of Roseburg, Or. We are sorry to hear your stay was less than excellent. At Days Inn we take guest concerns very seriously. Your concern regarding the toilet handle has been passed on to our Maintenance Team who will rectify the problem immediately. We hope to see you again in the future for an excellent stay experience.

6/10 一般

Diana

与家人出行
满意:员工和服务
There was mold in the grout in the shower
2024 年 3 月入住 3 晚
Customer Care Team 于 2024年04月1日 的回复
Dear Diana, we appreciate your feedback regarding your recent stay. We apologize for the inconvenience caused by the mold in the shower grout. Please be assured that we take cleanliness and maintenance seriously, and we will handle this issue promptly to ensure that it does not recur in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us.Best Regards,Customer Care Team

2/10 糟糕

kenney

与家人出行
不满意:住宿条件和设施,员工和服务
I think the property had bedbugs. Room 205
2024 年 2 月入住 5 晚
Customer Care Team 于 2024年02月28日 的回复
Dear Kenney, thank you for bringing your concerns to our attention. We take reports of potential issues very seriously, and we are committed to providing a safe and comfortable environment for our guests. We have immediately initiated a thorough inspection of the mentioned room to handle any pest-related issues promptly. Additionally, we apologize for any inconvenience you may have experienced with our staff and service. Your feedback is invaluable, and we will use it to make necessary improvements. If you choose to stay with us again, we are dedicated to ensuring a much more positive and enjoyable experience.Best Regards,Customer Care Team

8/10 还可以

Justice

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Customer Care Team 于 2024年02月21日 的回复
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 一般

Pamela,Lake Oswego

满意:住宿条件和设施,员工和服务
不满意:清洁度
Room was decent, lots of freeway noise and transients
2024 年 2 月入住 1 晚
Customer Care Team 于 2024年02月19日 的回复
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you found the room to be decent. We apologize for any inconvenience caused by noise from the freeway and the presence of transients. Ensuring our guests' comfort and safety is important to us, and we will look into ways to mitigate these issues. If there's anything specific you'd like us to address or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

8/10 还可以

Charles

满意:员工和服务,清洁度
Breakfast before hitting the road. And price.
2024 年 2 月入住 1 晚
Customer Care Team 于 2024年02月19日 的回复
Hi Charles,We're delighted to hear that you enjoyed the breakfast before heading out on the road. Providing a satisfying start to your day is important to us, and we're glad we could meet your expectations. Regarding the price, we strive to offer competitive rates while maintaining the quality of our accommodations and services. If there are any specific areas where you feel we can improve or if you have any further feedback, please feel free to let us know. We appreciate your business and hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best Regards,Customer Care Team

10/10 超赞

Sharon,Central Point

与配偶出行
满意:员工和服务,清洁度
It was a good place to spend the night. The staff went above and beyond and I was especially impressed with Jennifer. She went out of her way to help!
2024 年 2 月入住 1 晚
Customer Care Team 于 2024年02月19日 的回复
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a good experience during your stay and that our staff, especially Jennifer, went above and beyond to assist you. Providing exceptional service is our priority, and we're glad that Jennifer made a positive impression. We'll be sure to pass along your kind words to her. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards,Customer Care Team

4/10 很差

Alexandra

与家人出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was dingy - we don’t smoke, but were told that under no circumstances were we to smoke in the room or within 100 ft of the room outdoors. We got to our room that smelled like old cigarette smoke and encountered the guest in the next room smoking outside maybe 10 feet from our door. There were cigarette burn holes in both bedspreads, and when we opened our beds, I could smell old smoke in the pillows, the sheets on my bed were dirty, and the pillow case was covered with old mascara marks…when we went to the front desk to talk to them about it while polite, the night manager basically told us that the room couldn’t smell like smoke and that the sheets had been washed.
2024 年 2 月入住 1 晚
Customer Care Team 于 2024年02月19日 的回复
Hi Alexandra,We are deeply sorry for the disappointment and frustration you experienced during your stay. Your feedback regarding the cleanliness of the room, the presence of smoke odor, and the lack of responsiveness from our staff is concerning, and we apologize for failing to meet your expectations. Maintaining a clean and comfortable environment for all our guests is of utmost importance to us, and we regret that we fell short in this instance. We will address these issues with our housekeeping and management teams to ensure that proper measures are taken to prevent recurrence. Please accept our sincerest apologies for the inconvenience and discomfort this may have caused you. If there is anything else we can do to make amends or if you would like to discuss this matter further, please do not hesitate to reach out to us directly. We appreciate your feedback, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best Regards,Customer Care Team

2/10 糟糕

Krystle

与家人及幼儿出行, 与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Staff was great..but there was drug paraphernalia in the room that my children found. Disgusting. Would not recommend unless you're into drugs. They need housekeepers that actually clean.
2024 年 2 月入住 1 晚
Customer Care Team 于 2024年02月19日 的回复
Hi Krystle,We are deeply sorry for the distressing experience you had during your stay. The presence of drug paraphernalia in your room is completely unacceptable, and we apologize for any discomfort or concern this may have caused you and your family. Ensuring the safety and cleanliness of our rooms is a top priority, and we take these matters very seriously. We will address this issue with our housekeeping team to ensure that proper cleaning procedures are followed and that our rooms are thoroughly inspected before being made available to guests. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Please accept our sincerest apologies for the inconvenience and disappointment you experienced, and know that we are taking steps to prevent this from happening in the future. If there is anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best Regards,Customer Care Team

4/10 很差

Kathi

Woke up to cockroachs, mold in bathroom and could have been cleaner
2024 年 2 月入住 1 晚
Customer Care Team 于 2024年02月12日 的回复
Dear Kathi, thank you for taking the time to share your experiences, and we appreciate both your positive and constructive feedback. We sincerely apologize for any inconveniences you may have faced during your stay. Rest assured, we are committed to handling the issues raised promptly. For those who had challenges with our shuttle service, we will review our schedule and communication methods to enhance the guest experience. We also apologize for any lapses in cleanliness or service, and our housekeeping and front desk teams will undergo additional training to ensure a higher standard is consistently met. We value your patronage and hope you consider giving us another chance to provide the excellent service you deserve.Best Regards,Customer Care Team

4/10 很差

kendrick

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Breakfast was the only good thing about this place
Came into town for a wedding have stayed in Roseburg multiple times but the first time at this place
2024 年 2 月入住 2 晚
Customer Care Team 于 2024年02月9日 的回复
Dear Kendrick, thank you for bringing your concerns to our attention, and we sincerely apologize for the disappointment you experienced during your stay. We take feedback seriously and are committed to addressing the issues you've raised. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short of your expectations. Our team will review and handle the areas that need improvement to ensure a more positive experience for future guests. We appreciate your feedback and hope to have another opportunity to provide you with a better stay in the future.Best Regards,Customer Care Team

8/10 还可以

Art

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cool staff. It rained.
2024 年 2 月入住 1 晚
JENNIFER 于 2024年02月6日 的回复
THANKS ART WE ARE HAPPY YOU THINK WE ARE COOL. WE APPRECIATE IT . THANKS FOR STAYINGWITHUS AS MUCH AS YOU DO.

4/10 很差

John

满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Customer Care Team 于 2024年01月29日 的回复
Dear John, we apologize for the disappointing experience you had during your stay. Your feedback is valuable, and we take it seriously. We're committed to providing excellent service, and we're working diligently to handle the issues you encountered. Please accept our sincere apologies, and we hope to have the opportunity to welcome you back in the future.Best Regards,Customer Care Team

2/10 糟糕

Brianna

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Well, the woman at the front desk was very kind. She upgraded us to a different room as she told us that she wouldn’t ever sleep in the King rooms that they were gross. Okay no problem. We then get to our double queen room. There is plastic taped over the smoke detector for starters and the room smells terrible. Then I pull back the sheets on one of the bed and there is what appears to be fresh (still wet) fluid splatter on the sheets. One can only imaging what from.
2024 年 1 月入住 1 晚
Customer Care Team 于 2024年01月22日 的回复
Dear Brianna, we sincerely apologize for the unacceptable conditions you encountered during your stay. Your feedback is deeply concerning, and we want to assure you that we take your concerns very seriously. The issues you described, including the taped smoke detector, the unpleasant odor, and the presence of what appears to be fresh fluid on the sheets, are completely contrary to the standards we aim to maintain. Immediate steps will be taken to handle and rectify these concerns, including a comprehensive inspection and treatment of affected areas. We appreciate your acknowledgment of the kind front desk service you received. However, we regret that the room conditions fell short of expectations. We understand the importance of a comfortable and clean stay, and we apologize for any discomfort and frustration caused. If there's anything specific you'd like to discuss further or if you have additional details to provide, please feel free to contact us directly. We value your input, and we hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

2/10 糟糕

Dena

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
This property should be condemned!! So nasty dirty, smelling, worn out and broken down. Not even animals should stay here. Got in late and couldn’t stay. Had to get another hotel.
2024 年 1 月入住 5 晚
Customer Care Team 于 2024年01月19日 的回复
Dear Dena, we sincerely apologize for the extremely disappointing experience you had during your brief stay at our property. Your feedback has been taken very seriously, and we are deeply sorry for the unsatisfactory conditions you encountered. It is disheartening to hear about the issues you described, and we want to assure you that this does not reflect our usual standards. Cleanliness and the overall condition of our rooms are of the utmost importance to us, and we regret that we fell short of providing a comfortable and welcoming environment for your stay. Please be assured that we will investigate the concerns you raised and take immediate corrective action to handle the problems you mentioned. Our goal is to ensure that all our guests have a positive and comfortable experience, and we are committed to making the necessary improvements. If you could provide us with additional details about your reservation, such as the dates of your stay or any specific room information, it would greatly assist us in identifying and rectifying the issues you encountered. Once again, we apologize for the inconvenience you faced, and we appreciate your feedback as it helps us improve our services. If you have any further concerns or if there's anything else you would like to share, please feel free to reach out.Best Regards,Customer Care Team

8/10 还可以

Jeff,Eugene

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Customer Care Team 于 2024年01月17日 的回复
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 糟糕

Karen

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Yuk. Enter at your own risk
The service and property were both just horrible. I was so grossed out. I have pretty reasonable expectations of cheap hotels but this one was so awful and I recommend you head to another cheap hotel in the area. There are plenty in the area and they have to be better than this place
2024 年 1 月入住 3 晚
Customer Care Team 于 2024年01月12日 的回复
Dear Karen, we sincerely apologize for falling short of your expectations during your recent stay at our hotel. It is disheartening to learn that you were disappointed with the service, property conditions, and overall experience. Your feedback is important to us, and we take your concerns seriously. We are committed to handling the issues you've highlighted to ensure that future guests do not encounter similar challenges. Please rest assured that we are investigating the matters you've brought to our attention, and corrective actions will be taken. We understand the importance of a comfortable and clean environment for our guests, and we regret that we did not meet these standards during your stay. We appreciate your recommendation for other accommodations in the area and will use your feedback to implement improvements. If you would be willing to provide more specific details about your experience, it would be greatly helpful for our internal review process. Your satisfaction is our priority, and we want to make amends for any inconvenience you may have encountered. Once again, we apologize for any inconvenience, and we hope you will consider giving us another opportunity to provide you with a more positive experience in the future.Best Regards,Customer Care Team

2/10 糟糕

Karen

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Save yourself the trouble
This was the filthiest hotel I’ve ever stayed in. The carpet was so gross I had to put blankets down to walk on and my socks still were black. The place smelled so bad I had to buy air freshener to tolerate. If I hadn’t prepaid I would have left sooner. I’ve stay in lots of cheap motels and have travelled in the developing world quite a bit. This was by far the most revolting room and hotel I’ve ever encountered. There’s other low price motels in the area. Save yourself the trouble
2024 年 1 月入住 2 晚
front desk 于 2024年01月11日 的回复
karen, I do appologise that your stay wasnt as you expected. If you were unhappy we would have done what ever needed to be done to make your stay more enjoyable. we have let the staff know of how you felt and we are working on correcting the problems.If there is anything else we can do just let us know. you have a great day.

10/10 超赞

Timothy

2024 年 1 月入住 3 晚
Customer Care Team 于 2024年01月9日 的回复
Dear Timothy, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 糟糕

Camilo

商务旅客
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
AVOID
Why would anybody stay there? I actually didn’t. I stepped into the room and immediately noticed a very intense moldy smell. I checked the bathroom and it was honestly disgusting. The owners should be ashamed of owning this place, it’s legit garbage.
2024 年 1 月入住 3 晚
Customer Care Team 于 2024年01月9日 的回复
Dear Camilo, we're deeply sorry to hear about your experience. We pride ourselves on providing a clean and comfortable environment for all our guests, and it's clear we fell short during your stay. Please know that we take your feedback seriously, and we will immediately tackle the issues you've raised with our housekeeping and maintenance teams. We strive to provide a pleasant stay for all our guests, and we regret that we didn't meet your expectations on this occasion. We hope you'll consider giving us another opportunity in the future to show you the high standards of service and comfort that we aim to provide.Best Regards,Customer Care Team

6/10 一般

Richard

与家人出行
满意:员工和服务
不满意:住宿条件和设施
Great stop over hotel
2023 年 12 月入住 1 晚
Customer Care Team 于 2024年01月9日 的回复
Dear Richard, thank you for your concise feedback! We're glad to hear that our hotel served as a great stopover for you. We hope to have the opportunity to welcome you back in the future.Best Regards,Customer Care Team

8/10 还可以

Diana

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Love the place is usually my go to when in Roseburg area. Guy that che ked me was not very personable. Also needs to update they now require a deposit. Been staying there for 3 years and never had to.
2023 年 12 月入住 1 晚
Customer Care Team 于 2024年01月3日 的回复
Dear Diana, thank you for sharing your feedback with us, and we're pleased to hear that our place has been your go-to in the Roseburg area. We apologize for any inconvenience caused by the lack of personability from the staff member who checked you in and for the change in our deposit policy. Please know that we will share these concerns with our team to ensure improvements are made and that our policies are communicated clearly to all guests. We value your loyalty over the past three years, and we want to ensure that you continue to have a positive experience with us. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

2/10 糟糕

真实旅客

与家人出行
不满意:客房舒适度,员工和服务
No hot water
No hot water. New mgmt. Majority of the hotel f Didnt have hot water. And they knew prior to us staying, but neglected to share that. Wouldnt recommend.
2023 年 12 月入住 1 晚
Customer Care Team 于 2024年01月3日 的回复
Dear guest, we apologize for the inconvenience you experienced during your stay regarding the hot water issue. We understand how crucial it is to have all amenities functioning properly for our guests. Your feedback is valuable, and we will raise this matter with our management team to ensure it does not happen again in the future. We hope you will consider giving us another opportunity to provide you with a better experience.Best Regards,Customer Care Team

10/10 超赞

Yasunori

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and big enough. Facilities are good !
2023 年 12 月入住 1 晚
Customer Care Team 于 2024年01月1日 的回复
Dear Yasunori, thank you for your positive feedback! We're pleased to hear that you found our facilities satisfactory. We always strive to provide a comfortable and pleasant experience for our guests. We look forward to welcoming you back in the future!Best Regards,Customer Care Team

4/10 很差

AKQM

2023 年 12 月入住 1 晚
Customer Care Team 于 2024年01月1日 的回复
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 还可以

Kimberly

满意:员工和服务,清洁度
The price is right, beds are comfortable and clean. Decent TV
2023 年 12 月入住 1 晚
Customer Care Team 于 2023年12月29日 的回复
Dear Kimberly, thank you for sharing your positive feedback regarding your recent stay with us. We're pleased to hear that you found our pricing to be favorable, and that you enjoyed the comfort and cleanliness of our beds and the quality of the TV. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back in the future. If you have any further comments or requests, please don't hesitate to let us know. We're here to ensure you have a pleasant experience each time you stay with us.Best Regards,Customer Care Team

10/10 超赞

Jackie

2023 年 12 月入住 1 晚
Customer Care Team 于 2023年12月26日 的回复
Dear Jackie, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.Best Regards,Customer Care Team

10/10 超赞

Jackie

2023 年 12 月入住 1 晚
Customer Care Team 于 2023年12月19日 的回复
Dear Jackie, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 超赞

Jackie

与家人及幼儿出行, 与家人出行, 带宠物出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Customer Care Team 于 2023年12月16日 的回复
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 超赞

Jackie

2023 年 12 月入住 1 晚
Customer Care Team 于 2023年12月14日 的回复
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 糟糕

Nirupa

2023 年 12 月入住 4 晚
Customer Care Team 于 2023年12月12日 的回复
Dear Nirupa, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

10/10 超赞

Jackie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very near product
2023 年 12 月入住 1 晚
Customer Care Team 于 2023年12月5日 的回复
Dear Jackie, thank you for your comment. It seems like there might be a missing context or specific details in your feedback. If there's anything you'd like to share or if you have any specific comments or questions about your stay, please provide more information so that we can assist you better. If there's anything we can do to enhance your experience, please feel free to let us know. We appreciate your feedback and look forward to hearing from you.Best Regards,Customer Care Team

2/10 糟糕

mohinder

不满意:住宿条件和设施,员工和服务
Fun had stains try to call office first night to cancel ( 5 times no answer will not stay there again was going to have bath tub was very filthy
2023 年 11 月入住 2 晚
Customer Care Team 于 2023年12月5日 的回复
Dear Mohinder, we sincerely apologize for the inconvenience and dissatisfaction you experienced during your stay with us. We understand that cleanliness is a top priority, and it's disappointing to hear that the bathtub was not up to standard. Additionally, we regret the difficulties you encountered when trying to reach our office. Your feedback is valuable, and we take it seriously. We will investigate the issues you've raised and take corrective actions to ensure a better experience for our guests in the future. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further details or concerns you'd like to share, please feel free to provide more information. We value your input and are committed to making improvements based on your feedback. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

2/10 糟糕

Jackie

2023 年 11 月入住 1 晚
Customer Care Team 于 2023年12月21日 的回复
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 一般

ANDY

与家人出行
满意:员工和服务
First of all, I would like to recognize the effort put in via excellent, world-class customer service provided by Jennifer, the receptionist. She was the night staff member who had gone the extra extra mile to make sure we were happy with our stay. Jennifer had done everything she could to help an already not too satisfactory situation we encountered. With that said, this facility could use some improvement. The carpet needs to be changed, the system needs to be a little more user friendly (as Jennifer was really struggling to check us in, and then some more..). When we booked our room via Expedia, and had asked for something specific, we expected the to get what we asked for. However, your system didn't register what we requested when it auto-assigned a room on the second floor, while we had specifically asked for one on the first floor. This was the reason why Jennifer had to put it so much effort (ie, searching the system and literally walking around the facility under the cold weather to find a room that closely matches). Your facility, while safe and very convenient, needs serious upgrading. As for staff & service, I could give 10 stars if possible. Your receptionist deserves a raise, or at least some kind of recognition for her efforts in customer satisfaction. Thank you, Jennifer- you had made our stay very pleasant, regardless of some hiccups here and there.
2023 年 11 月入住 1 晚
Jennifer 于 2023年11月29日 的回复
Dear Andy , I just wanted to say thank you very much for your nice review about my customer service . It really means alot to me that you took the time to write your review. It makes me very happy to know that i was able to make your stay with us pleasant. Its nice to hear I made a difference . Thanks again!!!!! i hope you and your family have a very Happy Holiday Season . Sincerely Jennifer

2/10 糟糕

Ronald

2023 年 11 月入住 1 晚
Customer Care Team 于 2023年11月25日 的回复
Dear Ronald, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

10/10 超赞

Jackie

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
2023 年 11 月入住 1 晚
Customer Care Team 于 2023年11月23日 的回复
Dear Jackie, we're glad to hear that you had a great experience during your stay with us. If there's anything specific that made your stay enjoyable or if you have any suggestions on how we can make it even better, please let us know. We appreciate your support and hope to have the pleasure of welcoming you back in the future!Best Regards,Customer Care Team

10/10 超赞

Jackie

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
2023 年 11 月入住 1 晚
Customer Care Team 于 2023年11月23日 的回复
Dear Jackie, we're glad to hear that you had a great experience during your stay with us. If there's anything specific that made your stay enjoyable or if you have any suggestions on how we can make it even better, please let us know. We appreciate your support and hope to have the pleasure of welcoming you back in the future!Best Regards,Customer Care Team

6/10 一般

真实旅客

与家人出行
不满意:住宿条件和设施,清洁度
Adequate for a quick stay.
It was adequate for a quick stay in Roseburg. Convenient to places needed to be. Very old and outdated. Although know it was cleaned, sheets had dirty debris left in them. Front desk staff wasn't all that friendly or helpful. Breakfast was good to get a start to the day.
2023 年 11 月入住 2 晚
Customer Care Team 于 2023年11月17日 的回复
Dear guest, we sincerely apologize for the mixed experience during your stay. While we're glad our location was convenient for your needs and that you found the breakfast helpful, we're truly sorry for the issues you encountered with cleanliness, outdated property conditions, and the quality of service from our front desk staff. Ensuring a clean and comfortable environment is essential to us, and we're disappointed that we fell short in this aspect. Your feedback is invaluable, and we'll handle these concerns internally to make necessary improvements. If there are specific details you'd like us to tackle or if there's anything else we can do to enhance your future stays, please feel free to contact us directly. We appreciate your feedback, and we're committed to providing a better experience for our guests in the future. Thank you for bringing this to our attention.Best Regards,Customer Care Team

2/10 糟糕

Arun

不满意:清洁度、服务设施、住宿条件和设施
The shower was not working, and the tub was dirty. The bathroom door was cracked. There was no ice tub, and the ice machine was only one located at the other end of the building. The reception provided a plastic bag to carry ice. I also complained to Wyndham, but no response or acknowledgement by them.
Customer Care Team 于 2023年11月16日 的回复
Dear Arun, we're genuinely sorry to hear about the multiple issues you encountered during your stay. It's disappointing to learn about the non-functional shower, the dirty tub, and the state of the bathroom door. Additionally, the inconvenience of having no nearby ice tub and the distant location of the ice machine must have added further discomfort. Your dissatisfaction with the cleanliness, amenities, property conditions, and facilities is concerning. Rest assured, we take your feedback seriously and will handle these matters with urgency to ensure improvements are made. Regarding your complaint to Wyndham, we apologize for any lack of response or acknowledgment. We'll also ensure to follow up on this matter promptly to resolve any outstanding concerns. If there's anything more you wish to share or if there's a way we can make amends for your experience, please feel free to reach out. Your comfort and satisfaction are important to us, and we hope for the chance to provide a more positive experience during any future stays.Best Regards,Customer Care Team

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Customer Care Team 于 2023年11月14日 的回复
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

8/10 还可以

Jeff

满意:员工和服务,清洁度
2023 年 11 月入住 1 晚
Customer Care Team 于 2023年11月6日 的回复
Dear Jeff, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

6/10 一般

Reiza

满意:员工和服务
不满意:客房舒适度,住宿条件和设施
2023 年 11 月入住 1 晚
Customer Care Team 于 2023年11月6日 的回复
Dear Reiza, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

10/10 超赞

Chantel

2023 年 10 月入住 1 晚
Customer Care Team 于 2023年11月17日 的回复
Dear Chantel, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team