罗托鲁瓦礼宾部酒店

我們在Hotel.com網站上看了房型圖片後預訂了較高價位的湖景房, 但入住時發現根本是最低樓層的樹景房(陽台看出去正好是一棵大樹),完全看不到遠方的湖景, 且事後發現這也是整個酒店景觀最糟糕的一間房(正好被大樹擋住視野)。但飯店櫃檯人員卻稱與Hotel.com合作的房型就是這種而已, 且其他高樓層皆無空房了。 我們深覺受騙, 因而立刻上網與Hotel.com的客服人員及時連線反映此事, 表達我方的不滿, 並希望得到協助, 能夠換到如網站上圖片所示的湖景房。 所幸經過一個多小時的反覆聯繫, 終於得到善意的回應, 將我們的房間換到高樓層的湖景房。感謝客服人員的居間協調, 最終有了令人滿意的住房經驗。(圖片為 ...

Lakeside location with short walkable distance to restaurant zone, info center and other transportation gather point

親切，安全，近市區，熱心提供旅遊資訊，ㄧ間很棒的住宿環境。

We stay two nights there, we live in a two bedroom unit which is very convenient for us who like Chinese food, basic kitchen is good enough for making our dinner and breakfast . our litter boy love the spa, we had so many fun in there, overall we had a quite a nice experience there

Throughly enjoyable stay at this awesome little hotel. Malekai on the front desk was exceptionally helpful and friendly. The food was outstanding. Can recommenced heading up to the spa pool in the evenings.

酒店在当地还是不错的，旅行团很多。自助餐性价比高，好像还可以点中餐。美中不足的一是离超市较远，步行要至少20分钟，二是所处温泉城但是房间没有温泉设施。安逸的旅途休息站是充分做到了其功能。

This is a horrible hotel, with terrible management. Uncleaned room with ice cream on the sheet and TV remote control hided in the bed. Even though the reception agreed to send someone to clean it again, after 40 mins, nobody came. When checked out, even though I reiterated that the room fee has been ...

Christine was extremely accommodating and friendly. Not sure it’s worth the extra $100 for round trip taxi from the bus station. I would only come again if I had a car. The room was really nice and plenty big. Breakfast was great too.

Very bad breakfast and not had many choices. meanwhile, during the holiday period, there was not enough staffs to clean rooms, I had to wait for a long period of time to get my room. NO FREE WIFI.