Kolkata Ruby Hospital Hotels

"everything was great"

"This hotel is the worst hotel I have stayed in during my entire life. There were several issues with our stay: 1. The hotel phone number provided on Expedia is incorrect, and we could not connect with the hotel. 2. The hotel forced us to pay the full amount again, in cash, despite us showing receipt of having paid for the booking by credit card. Since it was 11 pm at night, we did not have any option and paid 2 times for the same room 3. While 2 of us were staying, they provided only 1 towel, despite requests for another towel. 4. The room was very poor in quality - did not have anything other than a bed - no wardrobe, no table, nothing even to hang used clothes on. We had to keep our used clothes on the floor 5. The listing said there are food options available in the hotel - but that is absolutely incorrect. 6. To top it all, the hotel staff and owners were extremely rude and made kurt remarks like "if you want 2 towels then you should stay at ITC next time" All in all, very poor experience. My feedback to fellow travelers - avoid this hotel. It is not worth the hassle. There are plenty of hotels in the neighborhood. "

"The hotel is located conveniently. The service was courteous. First the positives: The room was spacious, and so was the bathroom. The bathroom was clean and all fixtures were clean and functioning.. Some of the concerns issues we faced: - after-hours check-in process is a problem as the hotel gates close and lights are turned off after hours. For guests arriving late night/very early (e.g., international travelers), this is a problem. It is a good idea to have the hotel phone number handy; also knock loudly on the metal gates. - cleanliness: this is an aspect that the hotel management needs to supervise closely. The room we were given had dirt on the floor, nothing that a good sweep mop could not get. But it took two days of room cleaning to get all the dirt out. Sheets had stains and also showing signs of age. The walls seemed to have a newer coat of paint, but the paint job was very sloppy with paint splattered everywhere on the floor and on the desk and night stands. - workspace: very little surface area in the room to keep things. The desk is sufficient to fit just one laptop and mouse. This means that other items like the electric kettle, tea/coffee/sugar, cups, etc. need to be moved elsewhere. Only problem is that there is no "elsewhere" except to put these stuff on the bed. The nightstands are tiny too, about 1' X 8" surface. - billing: check the bill closely, esp. for restaurant charges. - the hotel shows signs of age and is need of general maintenance."