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Reviews of Sapa Hills Hotel

2.5 out of 5
Sapa Hills Hotel
035 Muong Hoa, Sa Pa

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 24 reviews" "
Rating 8 - Good. 11 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sushil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It was a great experience The hotel is very near 10 minutes walk to sun plaza station for fansipan Host Kenny was very nice he woke up at 6.30 for breakfast for us. He is very responsive and if you are planning to go to fansipan i would recommend to get the desk from hotel it’s cheaper than buying tickets at the spot. Climate was very nice
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Hong Luu on 1 Feb 2020
Thank you very much

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, friendly staff, and close to everything in town. Stayed during tet and staff was happy to help us with anything we needed.
Stayed 3 nights in Jan 2020
Response from Hong Luu on 12 Feb 2020
Thank you very much we hope see you again in Sapa in the nearest future. Best regards from Hong Luu (Hotel manager

4/10 Poor

estelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased with everything
We took a sleeper bus from Hanoi, so when the bus needed us off at 06:00 (as we arrived at 03:15 and the driver let us sleep longer), it was kind of the hotel to let us use the bathroom and sort our bags before leaving them at reception. There was no chance for an early check-in thus this was good enough service. We organised a guided tour with them, which arrived at almost 10:00 and not 09:30, but that's fine. When we did check-in after the guided tour, our room was in a great condition compared to our Hanoi hotel. It was spacious, but the only complaint we have is how soft the bed is. It was like sleeping on a marshmallow. The shower was fine, pressure was good and hot water was evidently present. For breakfast included, it was a good spread for a bufffer - coffee, tea, orange juice, yoghurt, fresh fruit (apple, banana and watermelon), Pho Gai (Vietnamese Chicken Noodle) - made on the spot, fried rice, fried noodles, crepes, bread, fried egg, jams, cold cuts, cucumber and tomato. Had a bit of everything to ensure we were stocked up for the hikes we did. Overall, it was a great stay!
Stayed 1 night in Oct 2018
Response from Hong Luu -Hotel manager on 26 Oct 2018
Dear Mr/Mrs Samuel. Thank you very much for spent the time to write down the review. we happy to know that you have great stayed in Sapa. we hope to see you again in the nearest future. Best regards. from Hong Luu (Hotel Manager)

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from Hong Luu on 16 Aug 2018
Dear Mr/Mrs: Heather; thank you very much for your stayed with us; we are happy to know that you had a good time in Sapa. hopfully see you again in Sapa. all the best

10/10 Excellent

JUNYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view
The view was so nice and its location also close to cat cat village and other rated restaurant. Their service also was great. The hotel was clean and quite.

10/10 Excellent

Alen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
The receptionist was extremely helpful, we made a transportation booking with our previous hotel in Hanoi who did not give us a confirmation of the booking. The staff went lengths to help us contact and reach out to the previous hotel. We were really grateful and it had been a pleasant stay at Sapa Hills Hotel!
Stayed 3 nights in Jan 2018
Response from Hong Luu on 10 Jan 2018
Dear Alen, Thank you for your review, hope see you again in the nearest future. best regard

8/10 Good

Renata, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent location. Friendly staff.
We really like our stay there. Is good to know they don't have elevator from the lobby to the first floor and nobody helps you with the luggage. Also, there are only fruits and rice in the breakfast for vegans.
Stayed 2 nights in Dec 2017
Response from Hong Luu on 10 Jan 2018
Dear Renata, thank you for your review. hope to see you again in the nearest future Best regards

8/10 Good

brad, canada

Liked: Cleanliness, staff & service
Nice hotel Good breakfast
Nice hotel with good breakfast! Hot food choices not just cereal. Staff were very accommodating ,Friendly, helpful! Well located to trekking the area. There is a great walking trail up behind the church. ( lots of steps and slopes- not for persons with a cane!)
Stayed 2 nights in Nov 2017
Response from Hong Luu on 10 Jan 2018
Dear Brad, Thank you for your stayed with us, we hope to see all of you in Sapa in the nearest future. Best regards

8/10 Good

caz, London UK

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and reasonably priced hotel
The hotel staff were very helpful, especially the hotel manager. Rooms were spacious and comfortable and breakfasts were good. Location was in a busy street which was noisy and made worse while we were there by building works going on through the night. This made our stay more challenging due to lack of sleep. However on the night that there was no building work going on, it was relatively quiet. It would suit travellers on a lower budget.
Stayed 3 nights in Aug 2017

8/10 Good

Robinne

Liked: Staff & service, room comfort
Amaazing view
The hotel is well situated for Sapa town it has an amazing view , but at the rate they are building in Sapa at the moment I hope it keeps its view. Good breakfast but very noisy as it is on a busy road and there is lots of construction in Sapa at the moment
Stayed 1 night in Jun 2017
Dear Robinne, Thank you very much for your stayed with us,we hope next time you are coming to Sapa should be nicer with no construction.

8/10 Good

Dawn, SG

Liked: Staff & service, property conditions & facilities, room comfort
Acceptable for the price paid
Hotel was not too bad , could be abut cleaner but for the price it's is acceptable. Construction at the area was abit noisy.
Response from lang Thi Hong Luu on 24 Mar 2017
Dear Dawn, Thank you for your feedback.

8/10 Good

Thao Phuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, nice and clean
The hotel is new and clean, the view from window and 5th floor are amazing. The staff are friendly and helpful, we had late breakfast when they already cleared out everything but the girl there was nice enough to offer us a meal with bread, omelet and pancakes. The road to the hotel is small and dirty since there are a lot of hotels are under construction, it can be noisy in the morning too but it's really literary constructions everywhere so you need to accept that. Overall nothing to complain about and would recommend it for everyone
Response from General Manager on 7 Mar 2017
Dear Thao Phuong, Thank you for your feedback, we hope to see you again in the nearest future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, we loved it! Super soft beds, cute roo
This hotel was so nice! We loved the view and the room was spacious and very pretty. We especially loved the adorable pretend fireplace. The beds were so soft and comfy and it felt like sleeping on a cloud in a cloud (it is a really, really soft bed so if you need it firm be informed). The staff was so helpful and kind and super nice! They were so attentive! The included breakfast was ok, but the cafe downstairs is great for drinks and for hanging out if it’s rainy.
view from room
room
cute pretend fire
view
Stayed 2 nights in Sep 2023
Response from Quan Tran on 10 Nov 2023
Dear Amanda,Warmest greetings from Sapa Hills hotel,Thank you for your booking and staying in our hotel on your special holiday in Sapa.We are very happy to know that you had a great time in our hotel.We always try our best to make all the guests happy.Please advise us if you need any assistance from us?Thank you and Welcome backWarmest regards,Quan TranSapa Hills Manager

2/10 Terrible

Poungwon

Disliked: Cleanliness, amenities, property conditions & facilities
비수기지민 예약 체크, 방 배정도 안돼 있었슴. 손님이 없어 조식은 쌀국수로 대체. 하루만 머문 게 다행.
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
풀부킹이었는지 마운티뷰를 준다며 전혀 다른 앞 호텔을 주었는데 그 호텔은 시설, 청결도가 안좋았어요. 다음날은 원래 예약한 사파힐스 호텔서 묵었는데 시설, 조식, 청결도 보통입니다. 직원들은 친절합니다.
Stayed 2 nights in Feb 2019

8/10 Good

Morten Skipper

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018

8/10 Good

PI-SHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hong Luu on 16 Aug 2018
Dear Mr/Mrs Pi-Shan Thank you very much for your stayed with us; we hope see you again in Sapa in the nearest future Best regards

10/10 Excellent

Panno, ชลบุรี

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
บรรยากาศดี. บริการดี เตียงใหญ่. ห้องกว้าง. เงียบ น่าสนใจในการพัก
Stayed 1 night in Jan 2018
Response from Luu on 18 Jan 2018
Thank you for your stayed with us, hope to seeing you again in the future. all the best

6/10 Okay

Verified traveller

Liked: Staff & service
(패밀리룸 발코니) 공간은 충분히 넓습니다. 침구류가 뽀송하지는 않았습니다. 발코니가 있지만 테이블이 있거나해서 뷰를 감상할 정도는 아니였습니다. 조식은 정말 빈약합니다. 그래도 프론트직원 친절합니다. 마운틴뷰 상관없이 저렴하게 묵고싶다면 추천!
Stayed 2 nights in Aug 2017

8/10 Good

리보리보, 대한민국

사파에서의 괜찮은 숙박
사파 익스프레스 버스에서 걸어서 8분정도 걸리는 위치에 있습니다. 객실은 사진과 거의 비슷하지만 좀 습하고 살짝 꿉꿉한 냄새가 났어요. 화장실 샤워커튼에는 곰팡이가 있어서 내리지 않고 사용했습니다. 저희방은 3층이었는데 사파언덕이 일부 보였어요. 호텔 앞 거리는 매우 분주하고 주변에 공사장이 많아서 좀 시끄러운 편이었습니다. 아침식사는 가짓수는 많지는 않았지만 맛있고 깔끔했어요. 리셉션에서 오토바이를 빌려서 2일동안 이용했는데 편했어요. 1박 묵었는데 저렴한 가격에 머무르기 괜찮은 숙소였습ㄴ다.
Stayed 1 night in Jul 2017
Dear our value guests, Thank you very much for your stayed with us, hope to see all of you next time in Sapa.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Fint hotel med lækre omgivelser
Hotellet skrev til mig da vi bookede og det resulterede i 3 guidede ture som vi bestemt ikke fortryder. Miss Luu som bestyrede sørgede også for togbilletter til hele vores tur gennem Vietnam. Vi betalte først da vi ankom til Sapa og dermed havde vi en enkelt tur vi ikke engang havde betalt for inden togturen. Det var billigere end vi selv kunne finde. Vil anbefale Levitrans togselskabet som er mere luksus. Morgenmad var ok.
Stayed 1 night in Jul 2017
Dear Brian Hansen, Thank you very much for choosing Sapa Hills Hotel for your vacation in Sapa, we hope you will have good trip in Vietnam. all the best

8/10 Good

Yaiza

Liked: Cleanliness, staff & service, property conditions & facilities
Decent, basic hotel
The girls in the reception were very nice and friendly, but the hotel itself isn't much worth: the rooms are very humid and not insulated, and because there are construction sites all around, it's absolutely impossible to sleep after 6am. It is a shame to see what's happening in Sapa - nothing to do with this hotel, of course, but still very sad :-(
Response from General Manager on 7 Mar 2017
Dear Yaiza, Thank you for the feedback, we alway would like to do the best for our guests, we are sad because you did not had good time in Sapa, I knew that the day you arrive in Sapa very cold and wet,, but in our room have heater with 30 degree all the best.