预订萨尔哈氏酒店宾馆住宿限时优惠

“Dear Expedia Customer Service Team, I am writing to make a formal complaint regarding my recent stay at [Hotel Name] and to request compensation due to the poor experience we received. The hotel is clearly not complete. Construction work is still ongoing throughout the property, including the spa and surrounding facilities, yet it is being marketed as a finished five-star hotel. Had this been made clear before booking, we would not have chosen this property. The accommodation fell well below……

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“Excellent property that fits families as well as couples. Our room was very clean. Staff were nice. Swimming pools and beach were excellent. I’d come back.”

“We didn't get to spend much time here, but the resort was lovely and clean. Felt very safe! Enjoyed the convenience of the cafe, restaurants and spa. Staff was great all around!”

“Our stay here is beyond exceptional . Every one is professional and welcoming . Food options are alot and ameneties are top notch . Will be coming back”

“The hotel feels outdated, and the quality of the food was disappointing. Compared to my previous experience at Rixos, the difference was significant. The property is very large, yet I was not provided with a map or sufficient information about the amenities during check-in, making it difficult to navigate and fully enjoy the resort. Although I paid for the all-inclusive package, I was not given a wristband or any clear way to identify my status, and I had to provide my room number every time I……

“Familienfreundlich, Zimmer täglich sehr gründlich gereinigt, egal wo man wenn getroffen hat, alle haben ein lächeln im Gesicht und sind wirklich freundlich und sofort hilfsbereit. Wir waren jetzt das 2.te mal dort und sind ausser mit dem mänlichen Personal von la perla sehr zu frieden. Freuen uns auf ein Wiedersehen .”

“Le niveau de finition des chambres ainsi que leur propreté est somme toute relative. Le personnel, hormis une ou deux exceptions, n’était pas des plus souriant, accueillant ou avenant; nous avions la sensation de les déranger. Le personnel, le restauration manque cruellement d’organisation, rien ne suit. Alors certes, c’est les vacances mais courir après les serveurs afin de pouvoir récupérer des couverts pour manger ne fait pas trop partie du concept de détente par exemple..”

“There was construction that prevented the use of kids stroller and we had to carry it going and coming from the restaurant, plus there was no areas smoking free for the family having kids, night activities in the areas where too many smokers are smoking. The facility is really isolated so plan not to leave the resort during your stay , the food was average or little below average, but the service was great from the stuff, the service on the beach is really poor specially for cold drinks it was……

“Location”

“All thing was v good Beach was amazing coral and fish The pool was v clean The food was v v good and delicious Aquapark was v amazing I had a great stay in hotel and v thanx to all staff make my stay happy”