Sahl Hasheeh Old Town Sahl Hasheesh Hotels

"Al Kasr was a major disappointment. I have stayed at a number of 5 start hotels, as well as in Egypt (previously Sharm El Sheikh) so feel I have a good gauge of a good hotel. From the very start there were red flags. All hotels I have stayed in up until now have offered welcoming drinks (even just a basic juice would be fine) and provided a tour of the hotel facilities so we know where the pool and dining is. This is the first hotel where check in was “here’s your key, on you go”. Again, if I paid the price of a 3 star hotel I’d be fine with this, but you pay a premium price and get mediocre service. Then, the layout of the resort seems odd. We were located in block 1000, which is far from any facilities. The dining and pools (as far as we could identify) were on the complete other side of the resort. If it was centrally located, all rooms could have equidistant access. When they told us we had been upgraded to a sea-view free of charge, I thought this was great. It was a rude awakening when I went to the balcony and looked out and saw we were getting a sea view from the back of the hotel, overlooking the entire hotel premises. At that point it seems disingenuous to promote it as a ‘sea-view’. Moving onto the room. I had high hopes as it’s supposed to be a ‘new’ hotel. The rooms looked like they’ve been in use for 20 years. Grouting lifting between the tiles, the bathroom sink tap ‘unbolted’ and moving as you use it. The balcony had nails sticking out which you could easil"

"Prima Life is my favourite place, I really enjoyed with stay in my second home 🏡 Many thanks Prima life, special thanks for all the staff specially Mr. Assem & Abd El Hamid "

"Overall the hotel was amazing and the staff went out of the way to make you feel welcome, my only suggestion would be a better selection of snacks, the food was limited to the same thing and the food was like warm, other than that I was over the moon with the hotel "

"Very clean and well maintained, fantastic service "

"Far From a Four-Star Experience Let me be clear: this is not a four-star hotel. Our stay was a cascade of problems that management consistently failed to properly resolve. It began with significant cleanliness issues in our first room. Despite assurances, the problem was never fixed, leading to a room change. This "upgraded" room, however, introduced a host of new plumbing disasters. The sink faucet's pressure was so intense it soaked our clothes and the counter, while the shower head was aimed at the back wall, flooding the floor due to a poorly-sealed glass partition. After I took time out of my vacation to meet with the manager and explain the situation, I was promised everything would be fixed. We returned later to the smell of fresh caulk and a re-angled (but still not adjustable) shower head. The original leak was gone, but a new one had appeared. The shower's improper drainage pitch sent a stream of water along the glass ledge and right back onto the floor. Our only solution was to build a dam with our clean towels every time we showered. The sink was never fixed by the hotel. I finally had to play DIY plumber, swapping the faucet tap with one from the shower to get a usable water flow. It's unbelievable that I had to fix it myself. We tried to make the best of our trip, but the constant frustration and unresolved issues made it clear: this is NOT a four-star hotel. Needed this vacation to decompress. NOT A GOOD EXPERIENCE!!!!!"

"When leaving these reviews, sometimes you have to think about what you paid versus—what you actually received. Then at the same time, look at what their competitors like Serenity, KAI and others in Sahl Hasheesh are charging. Therefore, for approximately £50 per night, with a buffet breakfast included and a free shuttle to the beach, AJIRA is good value for money resort. AJIRA is a 10 minute walk from the seaside, but the actual patch of beach that you will want to use (sun-loungers, beach service etc) is a 25 minute walk, or waiting for their shuttle aka black limo service (tame your expectations about limos). Ahmed, who was on the day-shift, really cares about getting every detail right for every guest. Then you have men like Taha (beach server), Farhan (breakfast server) & the senior pool server who are keen and committed. On the negative side, the quality of the food at the restaurant is very poor. On our first night, we had our dinner in the restaurant and every bite was unpleasant. We never went back! At breakfast time, there is a lot of variety, but we learnt to always go for cooked omelettes, plus any eggplant dish. Falafels, white cheese, rye bread, were generally good too. Lots of things were faulty, like the room door/key card system, lukewarm fridge, safe and defunct telephone. However, the genuine will to fix these issues was evident from all the staff we encountered. I would encourage you to tip your service well in EGP - NOT LOOSE EU COINS!"