「Four days before my arrival, I contacted the resort to let them know I would be celebrating my birthday and requested that my room be decorated. When I arrived a little after 12:00 p.m., I waited nearly three hours for my room to be ready, and it still wasn't decorated. I was told it would be done the following day, but it never happened. Eventually, I informed both the resort staff and Expedia that it was no longer necessary. Although I did receive an apology, the lack of follow-through was...
「Four days before my arrival, I contacted the resort to let them know I would be celebrating my birthday and requested that my room be decorated. When I arrived a little after 12:00 p.m., I waited nearly three hours for my room to be ready, and it still wasn't decorated. I was told it would be done the following day, but it never happened. Eventually, I informed both the resort staff and Expedia that it was no longer necessary. Although I did receive an apology, the lack of follow-through was...
Faneeza