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"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each time you exit the building (which I'm guessing is because of the key cutting service close by?)"

"Great to relax in the hot springs baths at the end of the day! :)"

"Large rooms, kind staff. Amazing price"

"Excellent staff and great location. Price was economical and excellent breakfast. Close to the station and within easy walking distance to most places. "

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "

"The rooms were very clean spacious."

"Excellent classic hotel with large well appointed rooms ,comfortable beds in a fabulous location. Literally just minutes walk from Matsumoto Castle. The Onsen was superb after a long day of walking and touring. The breakfast buffet combined Japanese and Western style and was delicious. Hospitable and excellent staff. "

"Food is always fresh with local ingredients. Never fails to impress us. "

"Very clean, lovely staff. Maybe a little haunted but nice and close to the castle and downtown. "