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关于索尔科姆海逸酒店的点评

4 out of 5
索尔科姆海逸酒店
Cliff Road, Salcombe, England

点评

9.2

非常棒

10 分 - 超赞。193 条好评，共有 307 条点评" "
8 分 - 还可以。94 条好评，共有 307 条点评" "
6 分 - 一般。12 条好评，共有 307 条点评" "
4 分 - 很差。5 条好评，共有 307 条点评" "
2 分 - 糟糕。3 条好评，共有 307 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

9.2/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Kong Keung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room was very comfortable, staff are friendly, foods is excellent. But, it needs improvement in car park facilities, an additional staff for parking may be better at peak season.
2019 年 7 月入住 3 晚

10/10 超赞

Rachelle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Views were exceptional such a peaceful and relaxing stay. Would definitely recommend- staff were fantastic
2024 年 5 月入住 4 晚

6/10 一般

Kathleen

与配偶出行
满意：服务设施，员工和服务
Good - The hotel staff were helpful and friendly. The room was very spacious. Bad - For the price paid the room was not overly clean - coffee stains on the radiator and hair in bath from previous occupant. Dust in bathroom. Although the view from the room was superb the balcony was poorly maintained with rust stains everywhere including the small table provided. Continental breakfast very limited. Additional £10 charge for cooked breakfast was insulting for £350 room charge per night. Parking charge of £10 per night also insulting. Would not return to this hotel.
Chloe 于 2024年05月2日 的回复
Dear Kathleen,Thank you for your review- we're sorry to read that you would not visit us again. Please rest assured we have addressed the points you have raised about the room.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Bryan

满意：清洁度、员工和服务、住宿条件和设施
Very friendly welcoming staff, lovely room overlooking the estuary. Lovely having the pool and steam room/sauna on site. Very good food at the restaurant.
2024 年 4 月入住 1 晚
Chloe Lupson 于 2024年04月18日 的回复
Dear Bryan,Thank you for your kind words, we hope to welcome you back in the not too distant future.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Kathryn

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
lovely location, excellent staff
2024 年 3 月入住 1 晚
Chloe Lupson 于 2024年03月27日 的回复
Dear Kathryn,Thank you for your review, we're delighted you enjoyed your stay.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Rebekah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Elaine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly and helpful staff, great facilities including fitness centre, pool, jacuzzi, sauna etc balcony with lovely estuary views. A fabulous few days and can't wait to go again.
2024 年 2 月入住 2 晚
Chloe 于 2024年03月7日 的回复
Dear Elaine,Thank you, we're so pleased you enjoyed your stay and hope to welcome you back again soon.Kindest regards,Chloe LupsonOperations Manager

8/10 还可以

Andy

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Hotel was overall very nice, pleasant and members of the team were great (reception staff). However, we had a bit of a mediocre experience at the jetty restaurant where the food didn’t reflect the charges and we had long wait times. Room was nice but some elements need updating such as the hairdryer and the coffee set up. The view though was so good and the complimentary gin on arrival was a really nice touch.
2024 年 1 月入住 2 晚
Chloe 于 2024年01月31日 的回复
Dear Andy,Thank you for your review. I'm pleased that overall you enjoyed your stay, however I will be sure to discuss the points you've raised with the relevant managers.Kindest regards,Chloe Lupson

10/10 超赞

Andrew

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fab weekend in salcombe
Fabulous place amazing staff,good food and smack bang in town.
2024 年 1 月入住 2 晚
Chloe 于 2024年01月31日 的回复
Dear Andrew,Thank you for your kind words, we hope to welcome you back again soon.Kindest regards,Chloe LupsonOperations Manager

8/10 还可以

Marc

2024 年 1 月入住 1 晚

10/10 超赞

James

Lovely hotel
Hotel is lovely, great views over the estuary and great food
2024 年 1 月入住 2 晚
Chloe 于 2024年01月8日 的回复
Dear James,Thank you, we're very pleased you enjoyed your stay.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Sian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The whole experience oozed quality.
The quality and consistency of service was fantastic. Every single member of staff we met was genuine, interested, keen to help and friendly. The whole experience oozed quality. Highly recommended.
2023 年 12 月入住 4 晚
Chloe 于 2024年01月8日 的回复
Dear Sian,Thank you very much for your kind words, we're delighted you enjoyed your stay and hope to welcome you back again soon.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Verena

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pre Christmas treat
As per usual our stay was just perfect.
2023 年 12 月入住 1 晚
Chloe Lupson 于 2024年01月3日 的回复
Dear Verena,Thank you very much, we're looking forward to welcoming you back in the not too distant future.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Charlie

2023 年 12 月入住 1 晚

8/10 还可以

Jonathan

与配偶出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
Not our first time staying in a harbour hotel, and on the whole we weren't disappointed, but there were a couple of frustrating elements which were easily avoided. Firstly, there was one member of staff (a young man) who stuck out like a sore thumb in his attitude. All the other staff were helpful and polite, this person was the exact opposite - rude, unhelpful, entirely unvolunteering to help, and even sarcastically said no when I asked for my car keys... Secondly, at no point during the process (booking, call before arrival, on arrival, when keys were left, in the car park, in the hotel room etc) did anyone mention the £10 per night charge for the car park. Apart from not being told, I would not expect to pay £250 for a night in Salcombe in early December to then be slapped with an additional £10 car parking charge - comfortably put a sour taste in our mouths on check out. Thirdly - on enjoyment of the spa facilities we were then rudely interrupted by 14 young children coming into the spa, running up and down opening privacy curtains and making such a noise that all adults were forced to leave. Again, warning on arrival, board near the spa, at the spa reception etc to avoid these times. On the whole, the property is in an excellent location, is well maintained and the staff (generally) are very helpful and attentive. Shame the above spoiled the experience.
Chloe 于 2023年12月17日 的回复
Dear Jonathan,Thank you for your review. We're sorry to read that you were disappointed with aspects of your stay- I shall discuss the aforementioned team member with our Reception Manager. Apologies you were not informed about the children's swimming times. I do hope to welcome you back in the not too distant future.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

DAVID

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel great, Staff first class, Really good food. We will defiantly be back for another stay.
2023 年 12 月入住 1 晚
Chloe 于 2023年12月17日 的回复
Dear David,Thank you for your review, we hope to see you again soon.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Steve

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Staff are exceptional, easily as good as the views from the hotel, and that's mighty impressive!
2023 年 11 月入住 1 晚
Chloe 于 2023年12月6日 的回复
Dear Steve,Thank you for your review, we're pleased you enjoyed your stay and the spectacular view.Kindest regards,Chloe LupsonOperations Manager

8/10 还可以

Richard

与家人出行, 团体旅客
满意：员工和服务
不满意：住宿条件和设施
General decor and cleanliness needs attention
2023 年 11 月入住 2 晚
Chloe 于 2023年12月6日 的回复
Dear Richard,Thank you for your review. We're sorry you felt cleanliness needs attention- we will discuss with housekeeping.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Angela

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 3 晚

10/10 超赞

Guy

2023 年 10 月入住 1 晚

10/10 超赞

Lee

2023 年 10 月入住 1 晚

8/10 还可以

Alan

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Sebastian 于 2023年10月22日 的回复
Thank you for your high rating! We hope to welcome you back soon!Kindest regards!

10/10 超赞

Roger

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Sebastian 于 2023年10月22日 的回复
Thank you for your glowing review! - Our team really appreciate the feedback and we hope to see you again soon!

2/10 糟糕

JULIE

My room had a small high window with no view or daylight as a brick wall really upset as paid £309 There were no other rooms available This was a treat for the last day of my coastal trip . Discussing value for money .. very oppressive dark room Not worth anywhere near the cost
2023 年 9 月入住 1 晚

8/10 还可以

Sarah

2023 年 9 月入住 2 晚
Sebastian 于 2023年10月22日 的回复
Thank you for your feedback - I trust we will see you again soon!

8/10 还可以

ELIZABETH

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Sebastian 于 2023年10月22日 的回复
Thank you for your review! - We hope to see you again soon!

10/10 超赞

Cliff

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of the prettiest views anywhere in England from the balcony overlooking the estuary. Rooms are well decorated, spacious and have free gin. What’s not to like?
2023 年 8 月入住 3 晚
Mike 于 2023年09月9日 的回复
Dear Cliff,Thank you for your lovely feedback.We really are blessed with the views we have here, and what better way to enjoy them, than with a cold G&T!Best wishesHarbour Crew

10/10 超赞

Mr Martin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Absolutely faultless- the staff were all amazing , courteous and couldnt do enough to help!! We will definitely be returning next year Wonderful
2023 年 8 月入住 2 晚
Chloe Lupson 于 2023年08月25日 的回复
Dear Mr Martin,Thank you for your review, we're delighted you had such an enjoyable stay. We hope to welcome you back next year.Kindest regards,Chloe LupsonOperations Manager

8/10 还可以

richard

满意：员工和服务，清洁度
2023 年 8 月入住 2 晚

10/10 超赞

Nigel

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚

8/10 还可以

Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 7 晚

8/10 还可以

Karen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

8/10 还可以

Eileen

2023 年 7 月入住 1 晚

10/10 超赞

jane

2023 年 7 月入住 2 晚

10/10 超赞

Stephen

满意：清洁度、员工和服务、住宿条件和设施
Unbelievable view from large balcony.
2023 年 7 月入住 3 晚
Chloe Lupson 于 2023年07月21日 的回复
Dear Stephen,Thank you for your review- the view really is beautiful! We hope to welcome you back in the not too distant future.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Kevin

2023 年 7 月入住 2 晚

10/10 超赞

Andrew

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We stayed for two nights and thoroughly enjoyed ourselves, the staff were very friendly, food good and location very convenient for Salcombe. Our room was what is called 'cosy' and indeed, it was small! The hotel has a unique feature of a turntable for cars however we did not use it. The only issue was the lack of aircon which in summer is now probably a necessity and the small fan was not really adequate.
2023 年 6 月入住 2 晚
Chloe 于 2023年07月7日 的回复
Dear Andrew,Thank you for your review, we're pleased that you enjoyed your stay. We have now invested in some Dyson air coolers for our inland facing rooms, to help with the beautiful weather we've experienced. We hope to welcome you back soon.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Tim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 3 晚

10/10 超赞

Clare

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic 1 night stay
Fantastic one night stay, lovely hotel accommodation. Great breakfast cooked to order and friendly staff.
2023 年 6 月入住 1 晚
Chloe Lupson 于 2023年06月29日 的回复
Dear Clare,Thank you for your review, we're delighted you enjoyed your stay and hope to welcome you back soon,Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Paul

2023 年 6 月入住 1 晚

10/10 超赞

Melanie

2023 年 6 月入住 1 晚

2/10 糟糕

Ann

2023 年 5 月入住 1 晚

10/10 超赞

Alexandra

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Harbour hotel
A lovely welcome, shown to the room. Excellent sea view, facilities good and fully explained. Pool small but had everything you needed. Restaurant great, breakfast calm and organised. A great stay, would return tomorrow!
2023 年 5 月入住 1 晚
Chloe 于 2023年05月28日 的回复
Dear Alexandra,Thank you for your review, we're delighted you enjoyed your stay and hope to welcome you back soon.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 3 晚

8/10 还可以

James

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was very good with attentive staff, the only let down was the dinner menu, very little choice and as a seaside hotel no main fish offers on the menu
2023 年 5 月入住 2 晚
Chloe 于 2023年05月8日 的回复
Dear James,Thank you for your review. We're sorry you felt the dinner menu was disappointing- as we come into high season we will be offering a daily catch menu, with fresh fish and seafood options. We hope to welcome you back in the not too distant future.Kindest regards,Chloe LupsonOperations Manager

8/10 还可以

Jason

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Excellent hotel and staff especially housekeeping and restaurant. One experienced lady on reception was polite but not helpful or welcoming at check in. Despite that enjoyed our visit.
2023 年 4 月入住 2 晚
Chloe 于 2023年05月4日 的回复
Dear Jason,Thank you for your review. We're pleased that overall you enjoyed your stay. Please accept our apologies that the lady on Reception did not come across very welcoming- this is certainly never our intention. We hope to welcome you back in the not too distant future.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Ofer

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location for town center, and excellent service
2023 年 4 月入住 1 晚
Chloe 于 2023年05月1日 的回复
Dear Ofer,Thank you for your review, we're delighted you enjoyed your stay.Kindest regards,Chloe LupsonOperations Manager

10/10 超赞

Anita

2023 年 4 月入住 2 晚

10/10 超赞

Matthew

2023 年 4 月入住 2 晚

10/10 超赞

Edward

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Seamless from start to finish
Absolutely loved our stay at the harbour hotel, we will be back!
2023 年 4 月入住 1 晚
Chloe 于 2023年04月20日 的回复
Dear Edward,Thank you for your review, we're so pleased you enjoyed your stay and hope to welcome you back in the not too distant future.Kindest regards,Chloe LupsonOperations Manager