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关于索尔兹伯里白鹿美居酒店的点评

4 out of 5
索尔兹伯里白鹿美居酒店
St John Street, Salisbury, England

点评

8.2

很好

10 分 - 超赞。207 条好评，共有 592 条点评" "
8 分 - 还可以。258 条好评，共有 592 条点评" "
6 分 - 一般。91 条好评，共有 592 条点评" "
4 分 - 很差。27 条好评，共有 592 条点评" "
2 分 - 糟糕。9 条好评，共有 592 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

7.6/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

Franky

团体旅客
满意：员工和服务、住宿条件和设施、客房舒适度
酒店位置不错，靠近大教堂！步行街在附近！适合旅行居住！
2021 年 9 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
No stairs and we have >30 kg luggages, luckily the frontdesk staff is helpful and offer assistance for carrying one of the luggage for us.
2019 年 12 月入住 1 晚

10/10 超赞

Kwok Ching

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 2 晚

8/10 还可以

真实旅客

满意：员工和服务，清洁度
古雅舒適的酒店
酒店裝橫雅緻，職員也相當友善

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Far from station. No lift. But helpful staff.
It is in walking distance (15mins) to station, provided that you have no luggage. No lift is inconvenience for travelers with large travel cases. However the staff helpfully offer to carry for us. We are allocated to "old wing"(?), a bit far from reception.

6/10 一般

ziyao，PORTSMOUTH

满意：清洁度
THE ROOM WAS VERY HOT!
We arrived at the hotel at midnight, the gate had been closed, we rang the bell and waited about 3min, finally the door is opened. But when we check-in, the staff could not find our booking, and we waited again, about 10min. It makes me unhappy. In addition, the room was very very hot, and no air conditioning, we had to open the fan and all windows but it is still not help more.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
绝佳的地点
酒店位置非常好，走路几分钟就到市中心，离教堂也只有5分钟的距离。酒店条件也很好！免费wifi，早餐是English Breakfast，酒店客人只要10镑。总之，很不错，下次来还会住这

10/10 超赞

YINYING，TAIWAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
床很舒服!!
飯店十分典雅,雖然已有歷史,但保養得宜,乾淨舒適!離火車站有點距離,我們搭計程車約五分鐘,但離市中心商圈和教堂很近,地點很好!床的品質很好,睡起來軟硬適中!浴室寬敞潔淨!好飯店!!

8/10 还可以

Darren

与配偶出行
满意：员工和服务，清洁度
Good location, right near everything. Some areas of the hotel are a little run down but overall good for the money.
2024 年 5 月入住 2 晚
Georgina 于 2024年05月15日 的回复
Dear Darren, Thank you for your review. We’re so glad that you enjoyed our central location and that you found us to be good value for money. We appreciate your feedback regarding maintenance, please be assured that we have ongoing maintenance scheduled in the near future. We look forward to welcoming you again soon. Kind regards,

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Georgina 于 2024年05月15日 的回复
Dear Mark, Thank you for your review. We’re so glad that you rated us highly and that you enjoyed your stay. We look forward to welcoming you again soon. Kind regards, Georgina

8/10 还可以

Claire

满意：服务设施
Very convenient for visiting the city and area with a useful car park. The room was perfectly good with everything I could want. The courtyard is a beautiful area for afternoon tea or evening drinks but unfortunately during my visit the weather had been terrible 😞 The breakfast menu was good but I just helped myself to cereal and yoghurt- there were plenty of pastries!
2024 年 4 月入住 2 晚
Georgina 于 2024年04月16日 的回复
Dear Claire, Thank you for your review. We’re so glad that you enjoyed your stay with us and found our location to be convenient for visiting Salisbury. It’s great to hear that you liked the room you were allocated and that breakfast was good. We look forward to welcoming you again soon, hopefully during better weather. Kind regards,

10/10 超赞

Ernest

2024 年 4 月入住 1 晚
Georgina 于 2024年05月15日 的回复
Ernest, Thank you for your review. We're so glad that you enjoyed your stay and rated us highly. We look forward to welcoming you again in the future. Kind regards,

8/10 还可以

Andrew，Guildford

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice and convenient location to stay if you are visiting Salisbury !
2024 年 3 月入住 1 晚
Georgina 于 2024年04月10日 的回复
Dear Andrew, Thank you for your review. We’re so glad that you enjoyed your stay with us and that our central location was beneficial for your visit to Salisbury. We look forward to welcoming you again soon. Kind regards,

6/10 一般

真实旅客

不满意：住宿条件和设施，员工和服务
Disappointing for a 4 star hotel
The decor is looking very tired; carpets are threadbare in places, some of the furnishings in our room where faulty; coat hook loose, heated towel rail not working. The carparking is particularly annoying; you are charged at check-in but the carpark did not have any free spaces as the workmen building the houses adjacent to the hotel were taking up multiple spaces. Reception staff were not the friendliest, we just seemed to be an annoyance to them when checking in!
2024 年 1 月入住 2 晚

8/10 还可以

Craig

2024 年 1 月入住 1 晚

10/10 超赞

Anita

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Initially not easy to find but once there check in was simple, the staff lovely and so friendly, the room was lovely, very large and spotlessly clean with everything we needed. We used the restaurant for our evening meal and while the menu was quite limited there was something each of us liked and the food was very nice and well cooked. Overall we would highly recommend a stay here and would stay again if visiting Salisbury
2024 年 1 月入住 1 晚
Georgina 于 2024年01月18日 的回复
Dear Anita, Thank you for your wonderful review. We always appreciate receiving guest feedback, especially regarding our welcoming Team, who strive to provide the highest level of service for our guests. It’s also fantastic to hear that the room was perfect for your stay in terms of cleanliness and amenities, and we’re so glad that we got everything right for your visit, despite the limited menu. We look forward to welcoming you again if you do revisit Salisbury in the future. Kind regards,

10/10 超赞

Marya

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Jamie

2023 年 12 月入住 1 晚

8/10 还可以

Amanda

满意：客房舒适度，清洁度
2023 年 12 月入住 1 晚

10/10 超赞

Sarah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

10/10 超赞

Stephen

2023 年 12 月入住 1 晚

8/10 还可以

Alison

与配偶出行
满意：员工和服务，清洁度
Good central location & enjoyed our stay. Outside area & car park untidy & messy.
2023 年 12 月入住 1 晚
Georgina 于 2024年01月1日 的回复
Dear Alison, Thank you for your review. We’re glad to hear that our central location was beneficial for your visit to Salisbury and that you enjoyed your stay with us. We appreciate your feedback regarding the outside areas of the hotel and this has been noted and passed on to our Management Team. We will use your comments to improve our service and we look forward to welcoming you in the future. Kind regards,

8/10 还可以

Rachele

2023 年 11 月入住 1 晚

8/10 还可以

Kenneth

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Very unique and old beautiful building
2023 年 11 月入住 1 晚

6/10 一般

Hui

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Tired looking and dated rooms, noisy pipes and slippery bath tubs
2023 年 11 月入住 1 晚

8/10 还可以

Martyn

2023 年 10 月入住 1 晚

10/10 超赞

Susan

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Stayed for a long weekend. Lovely spacious room with comfy beds. City centre location but surprisingly quiet. Good breakfast served by friendly helpful staff.
2023 年 10 月入住 3 晚
Agatha Kabayo, Front Office Manager 于 2023年10月28日 的回复
Dear Susan,Thank you so much for taking the time to write a review and for your compliments. They will be shared with the team. We're delighted to know you enjoyed your stay and hope to welcome you back soon.

10/10 超赞

Linda

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
What a gem !
Wonderful hotel. The staff are so friendly and helpful. The food was 1st class. Freshly baked scones “ home made “ soup. Honestly , the best I’ve ever tasted. My room was spotlessly clean All of the staff, housekeeping , reception and catering are exceptional. Book it ! You won’t be disappointed
2023 年 10 月入住 2 晚
Agatha Kabayo, Front Office Manager 于 2023年10月28日 的回复
Dear Linda,Thank you so much for your review and your compliments. I am so pleased to know that you enjoyed your stay with us and hope that we have the occasion to welcome you back again soon.

10/10 超赞

joseph，lake placid

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel in a nice area. The mattress was not the best but small issue
2023 年 10 月入住 1 晚
Agatha Kabayo, Front Office Manager 于 2023年10月28日 的回复
Dear Joseph,Thank you for taking the time to let us know about your stay. Your comments regarding the mattress has been noted and will be followed up. We appreciate your feedback. We hope that you will stay again and look forward to the opportunity to serve you better.

8/10 还可以

Barbara，North Wahroonga

与配偶出行
Great location and we had a lovely big room with balcony. Breakfast was comprehensive.
2023 年 9 月入住 1 晚
Agatha Kabayo, Front Office Manager 于 2023年10月28日 的回复
Dear Barbara,Thank you for taking the time to leave a review. I am glad to read that yours was a pleasant stay. We hope you will stay again soon and look forward to welcoming you.

10/10 超赞

TINGTING

与配偶出行
满意：员工和服务
The staff was very nice and helpful.
2023 年 8 月入住 2 晚
Agatha Kabayo, Front Office Manager 于 2023年10月28日 的回复
Thank you so much for taking the time to let us know about your stay. We are pleased to read that you found our team nice and helpful. Your compliments will be passed on to them. We hope you stay again soon.

10/10 超赞

narsi

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I enjoyed my stay at the hotel. Breakfast was good. Walkable distance to many pubs and restaurants
2023 年 8 月入住 2 晚

8/10 还可以

Kerstin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is quite close to the centre of Salisbury, that’s very convenient. The room was recently refurbished we liked it. Although a description on how to operate the air con would have been helpful. Parking on the hotel car park is £7.50 per night when you register at reception. Staff was friendly and helpful.
2023 年 8 月入住 1 晚
Mihaela 于 2023年09月3日 的回复
Dear Kerstin,Thank you for taking the time to let us know about your stay with us. Your comments regarding A&C description have been noted. We appreciate the feedback as an opportunity to improve what we offer our guests. We hope that you would stay again and look forward to welcoming you back.Kind regards,

10/10 超赞

Phil

2023 年 7 月入住 2 晚

8/10 还可以

Debra

满意：员工和服务，清洁度
不满意：住宿条件和设施
2023 年 8 月入住 2 晚
Mihaela 于 2023年08月27日 的回复
Dear Debra,thank you for taking the time to leave us a review. We appreciate the feedback.

10/10 超赞

Steven

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚
Agatha, Mercure White Hart Salisbury 于 2023年08月19日 的回复
Dear Steven,Thanks so much for taking the time to leave a rating. We are delighted to know that yours was a pleasant experience and hope that you will give us the opportunity to make you feel welcome again soon.

4/10 很差

Neelaksh

不满意：住宿条件和设施，清洁度
2023 年 8 月入住 1 晚
Agatha, Mercure White Hart Salisbury 于 2023年08月12日 的回复
Dear Neelaksh,Thank you for taking the time to let us know about your recent stay. It's disappointing to note that you did not enjoy your stay with us. As there are no details as to where you feel we fell below the expected standard, I can only apologise and assure you that we will do our utmost to ensure that future stays are more in keeping with the standard we expect for our guests.Kind regards,

8/10 还可以

YASUHIRO

与家人出行
满意：员工和服务
2023 年 8 月入住 1 晚
Agatha, Mercure White Hart Salisbury 于 2023年08月19日 的回复
Dear Yasuhiro,Thank you for taking the time to let us know about your stay. I am glad to know that yours was, on the whole, a positive experience. We hope that you would stay and look forward to welcoming you back.

10/10 超赞

Edd

满意：清洁度、员工和服务、住宿条件和设施
Stayed for a wedding at the Cathedral which in very close by. The staff were very helpful and friendly (especially as im navigationally challenged). Parking was great as well. Would definitely stay again
2023 年 7 月入住 2 晚
Agatha, Mercure White Hart Salisbury 于 2023年08月19日 的回复
Dear Edd,Thanks for taking the time to let us know about your stay. I'm so glad that we were able to assist you with navigating the city and doubly so to read that you would stay again. We look forward to welcoming you back.

8/10 还可以

Thomas

满意：清洁度、员工和服务、住宿条件和设施
The premier room, 130, was very roomy and comfortable with AC.
2023 年 7 月入住 6 晚
Agatha, Mercure White Hart Salisbury 于 2023年08月19日 的回复
Dear Thomas,Thank you for taking the time to write a review. My apologies for the delay in responding to you. I'm so glad to know that yours was a pleasant experience. We hope that you will stay again soon and look forward to welcoming you back.

10/10 超赞

Barry

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The hotel has a great location and is close to the cathedral, dining, pubs, and shops. The walks are very short. The staff was great. They helped my wife with the train and taxis. It was a very quiet hotel. This was good for me, since I was working. The shower was great, and the air conditioning worked well.
2023 年 6 月入住 7 晚
Agatha, Mercure Salisbury White Hart 于 2023年08月19日 的回复
Dear Barry,Thank you very much for taking the time to let us know about your stay. My apologies for the delay in responding to your review. We are so pleased to read that you and your wife found our team helpful. It is a delight to be able to help our guests. We hope you will stay again and look forward to welcoming you back.

10/10 超赞

John

Beware: no elevator or laundry service. More than made up for by location and quality of staff.
2023 年 6 月入住 2 晚
Agatha, Mercure White Hart Salisbury 于 2023年08月19日 的回复
Dear John,Thank you for taking the time to let us know about your stay. We are pleased to read that we were able to give you a positive experience despite the lack of an elevator and laundry service. We hope to be able to welcome you back soon.

10/10 超赞

Theresa

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Enjoyed our stay. Staff very friendly and helpful. Room was beautiful and spacious. Very well located to shops, restaurants etc.
2023 年 6 月入住 1 晚
Agatha, Mercure White Hart Salisbury 于 2023年08月19日 的回复
Dear Theresa,Thank you for taking the time to let us know about your stay. My apologies for the delay in responding to you. Your compliments are appreciated. We hope that you will stay again soon.Kind regards,

8/10 还可以

Harrie

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very cosy hotel, it could use some love because of its age.

8/10 还可以

Ian

满意：清洁度、员工和服务、住宿条件和设施
Excellent breakfast. Nice room.
Agatha, Mercure White Hart Salisbury 于 2023年06月17日 的回复
Dear Ian,Thank you so much for taking the time to let us know about your stay. We are pleased to know that yours was, ostensibly, a positive experience. We hope that you will stay again and look forward to welcoming you back.Kind regards,

8/10 还可以

Lynne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
General stay good with great staff. Only thing was i found the mattress and pillows a bit hard but that is more personal preference
2023 年 5 月入住 2 晚
Agatha, Mercure White Hart Salisbury 于 2023年06月17日 的回复
Dear Lynne,Thank you for taking the time to let us know about your experience and for your compliments to the team. We hope that you would stay again and urge you to contact us with your pillow preference prior to your arrival so that we can do everything we can to make that stay more pleasant.Kind regards,

8/10 还可以

Thomas

满意：清洁度、员工和服务、住宿条件和设施
I suppose it was unfortunate that I booked for a Saturday night so that the noise coming from the street ,was quite audible, including noise from cars. The room was very clean and bed comfortable. The staff, friendly and efficient.
2023 年 5 月入住 1 晚
Agatha, Mercure White Hart Salisbury 于 2023年06月17日 的回复
Dear Thomas,Thank you for taking the time let us know about your stay. It is unfortunate that the lack of consideration displayed by patrons of the neighbouring establishments impacted on your experience of the hotel. We hope that it would not force you to reconsider staying with us in future. Should your travels bring you back to Salisbury, we hope that you do stay with us again and look forward to hosting you for a stay that is more in keeping with the standard we expect for our guests. Please don't hesitate to advise us of this experience prior to your next stay so that we can ensure that we are able to serve you better.Kind regards,

10/10 超赞

Stefan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
Agatha, Mercure White Hart Salisbury 于 2023年06月17日 的回复
Dear Stefan,Thank you so much for taking the time to let us know about your stay. I am so glad to know that yours was a positive experience and hope that you will stay again soon.Kind regards,

10/10 超赞

Edward

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Agatha, Mercure White Hart Salisbury 于 2023年06月17日 的回复
Dear Edward,Thank you so much for taking the time to let us know about your stay. I'm so glad to know that yours was a positive experience and hope that you will stay again soon.Kind regards,

10/10 超赞

Gary

2023 年 5 月入住 1 晚
Agatha, Mercure White Hart Salisbury 于 2023年06月17日 的回复
Dear Gary,Thank you so much for taking the time to score your stay with us. We're delighted to know that yours was a positive experience and hope that you will stay again soon.Kind regards,