Had some headaches in the booking process, the pictures showed a loft with twin beds and advertised as family friendly. When you went to book though it says no children allowed or you could lose deposit and rental. Took a few days to get a response. Turns out this was a mistype and customer support said the loft is great for kids. We tell the kids about the loft and book our stay. We arrive and the ladder to the loft is taken down so you can’t access. Three kids are now very unhappy and we don’t want them sleeping downstairs with a direct door to the outside. They all share one queen bed on the main floor with us. Management company was responsive to get answers, owner says they don’t want kids on loft for liability. Totally get that, would probably do the same if I was owner. But we were sold on the idea our kids could use. Management company told us to bad, description in the reservation states not available. Seems like you should tell the customer before the reservation about the fine print. Felt a bit fooled. Yonder could have easily solved with an apology and offered something like a credit for future stay, which we would have likely declined, the gesture would have made the difference. Despite all of this, Great property, well maintained, would consider booking it again. Would be nice if there was power at the river side living room, not a deal breaker.