10/10 Excellent
Mark A.
2 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities
Mark A.
Stayed 1 night in Jan 2026
Neighbourgood Sutter Mansion
5.0 star property
Relax by the lobby fireplace or recharge at the fitness center in this well-appointed hotel, the perfect San Francisco base.
Choose dates to view prices
Photo gallery for Neighbourgood Sutter Mansion
The Mansion on Sutter, near Lombard Street and the Palace of Fine Arts, features a cozy lobby fireplace for guests to gather after exploring. A 24-hour gym suits any schedule, and the business center plus attentive concierge services ensure visitors make the most of their stay.
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
- Pet-friendly
- Restaurant
- Air-conditioning
- Gym
- Breakfast available
- Parking available
The current price is HK$2,609
HK$2,609
HK$3,405 total
includes taxes & fees
17 Apr - 18 Apr
Room options
Available filters for rooms
Showing 12 of 12 rooms
View all photos for Suite with Spa Bath
Suite with Spa Bath
- 386 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Suite with City View
Suite with City View
10.010.0 out of 10
Exceptional
1 review
(1 review)
- 624 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed and 1 Single Bed
View all photos for Superior King Suite
Superior King Suite
- 486 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed and 1 Single Bed
View all photos for King Suite
King Suite
8.08.0 out of 10
Very good
1 review
(1 review)
- 369 sq ft
- Sleeps 2
- 1 King Bed
View all photos for Executive Suite
Executive Suite
10.010.0 out of 10
Exceptional
1 review
(1 review)
- 641 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed and 1 Single Bed
View all photos for Superior Queen Room
Superior Queen Room
9.49.4 out of 10
Exceptional
3 reviews
(3 reviews)
- 415 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for King Suite Plus
King Suite Plus
9.69.6 out of 10
Exceptional
4 reviews
(4 reviews)
- 475 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Deluxe Double Room
Deluxe Double Room
9.49.4 out of 10
Exceptional
6 reviews
(6 reviews)
- 285 sq ft
- Sleeps 2
- 1 Queen Bed
View all photos for Deluxe King Room
Deluxe King Room
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
- 279 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Deluxe King Room 2
Deluxe King Room 2
- 264 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Premium King Room
Premium King Room
9.09.0 out of 10
Wonderful
4 reviews
(4 reviews)
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Royal Suite
Royal Suite
- City view
- 1039 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed and 1 Single Bed
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About the area
Located in Western Addition, a neighbourhood in San Francisco, Neighbourgood Sutter Mansion is in a shopping district. Lombard Street and Palace of Fine Arts are notable landmarks, and the area's natural beauty can be seen at Golden Gate Park and Alcatraz Island. Looking to enjoy an event or a match while in town? See what's going on at Oracle Park. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like whale watching. Visit our San Francisco travel guide
1409 Sutter St, San Francisco, CA, 94109
What's nearby
Van Ness Avenue2 min walk - 0.2 km
SF Masonic Auditorium13 min walk - 1.1 km
Lombard Street3 min drive - 1.8 km- CPMC Van Ness Campus3 min walk - 0.3 km
- The Regency Ballroom3 min walk - 0.3 km
Getting around
- San Francisco Station5 min drive
- California St & Van Ness Ave Stop6 min walk
- San Francisco International Airport (SFO)31 min drive
Restaurants
- The Emerald Lounge6 min walk
- Haraz Coffee House1 min walk
- Tommy's Joynt5 min walk
- Taisho4 min walk
- Lush Lounge4 min walk
About this property
Neighbourgood Sutter Mansion
Luxury hotel near Lombard Street
Located close to Pier 39 and Palace of Fine Arts, Neighbourgood Sutter Mansion provides a terrace, a 24-hour gym and a business centre.
You'll also enjoy perks such as:
- Self-parking (surcharge), express check-out and outdoor furniture
- A front desk safe, luggage storage and concierge services
- Coffee/tea in reception, 3 meeting rooms and a reception hall
- Guest reviews give top marks for the helpful staff
Room features
All guest rooms are individually furnished, and boast comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and bathrobes.
Extra conveniences in all rooms include:
- Hypo-allergenic bedding, Frette Italian sheets and pillowtop mattresses
- Designer toiletries and hairdryers
- 47-inch flat-screen TVs with cable channels
- Heating, daily housekeeping and desks
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Property amenities
Parking and transport
- Secured parking on site (USD 65 per day; includes in/out privileges)
- Limited on-site self parking
Food and drink
- Coffee and tea in common areas
Things to do
- 24-hour gym
Conveniences
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Housekeeping (daily)
- Proposal/romance packages
- Turndown service
Business services
- 3 meeting rooms
- Business centre
- Conference centre
Outdoors
- Outdoor furniture
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Lift (122 centimetre wide door)
- Wheelchair-accessible path to lift
More
- 3 floors
- Banquet hall
- Built in 1881
- Reception hall
- Smoke-free property
- Victorian architecture
Room amenities
Bedroom
- Blackout drapes
- Down comforter
- Frette Italian sheets
- Hypo-allergenic bedding
- Pillowtop mattress
Bathroom
- Designer toiletries
- Dressing gowns
- Hair dryer
- Shampoo
- Slippers
- Soap
- Toilet paper
- Towels provided
Entertainment
- 47-inch flat-screen TV with cable channels
Food and drink
- Free bottled water
More
- Air conditioning (climate-controlled)
- Desk
- Heating (climate-controlled)
- Individual decor
- Individual furnishings
- Iron/ironing board
- Laptop workspace
- Phone
- Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you
Pets
Pets are allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 39 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 300.00 per stay
- A damage deposit of USD 300.00 will be collected before check-in.
We have included all charges provided to us by the property.
Optional extras
- Secured self-parking fee: USD 65 per day (in/out privileges)
- Pet fee: USD 150 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
Payne Mansion Hotel San Francisco
Mansion Sutter Hotel San Francisco
Payne Mansion San Francisco
Payne Mansion
Mansion Sutter Hotel
Mansion Sutter San Francisco
Mansion Sutter
Mansion on Sutter Hotel
Mansion on Sutter San Francisco
Mansion on Sutter Hotel San Francisco
Frequently asked questions
Is Neighbourgood Sutter Mansion pet-friendly?
Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 39 kg per pet. There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much does it cost to stay at Neighbourgood Sutter Mansion?
As of 17 Mar 2026, prices found for a 1-night stay for 2 adults at Neighbourgood Sutter Mansion on 17 Apr 2026 start from HK$2,609, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Neighbourgood Sutter Mansion?
Self-parking is available for USD 65 per day. Limited spots are available.
What time is check-in at Neighbourgood Sutter Mansion?
Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Neighbourgood Sutter Mansion?
Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).
Where is Neighbourgood Sutter Mansion located?
Located in Western Addition, this luxury hotel is within 3 mi (5 km) of Lombard Street, Oracle Park and Pier 39. Golden Gate Park and Palace of Fine Arts are also within 3 mi (5 km). California St & Van Ness Ave Stop is 6 minutes by foot and California St & Polk St Stop is 8 minutes.
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Reviews
Neighbourgood Sutter Mansion Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.6
Location
9.6
Staff & service
9.4
Property conditions & facilities
Rating 10 - Excellent. 197 out of 237 reviews
10 - Excellent
197
Rating 8 - Good. 20 out of 237 reviews
8 - Good
20
Rating 6 - Okay. 11 out of 237 reviews
6 - Okay
11
Rating 4 - Poor. 3 out of 237 reviews
4 - Poor
3
Rating 2 - Terrible. 6 out of 237 reviews
2 - Terrible
6
Reviews
10/10 Excellent
Yu
30 Dec 2025
Liked: Cleanliness, amenities, property conditions & facilities
The service was truly 5-star, and the check-in process was seamless. We loved the room and the beautiful interior of the hotel. It made our stay feel very special.
Yu
Stayed 1 night in Dec 2025
10/10 Excellent
Landon
7 Dec 2025
Liked: Cleanliness, staff & service, amenities
Incredible decor, very clean rooms, excellent staff. 10/10 would recommend, I will definitely be coming back!
Landon
Stayed 1 night in Dec 2025
10/10 Excellent
Wright
11 Dec 2025
Liked: Cleanliness, staff & service, amenities
Great hotel. Staff was kind and attentive. Room was clean and comfortable. The hotel has so much personality. We will definitely be coming back.
Wright
Stayed 1 night in Dec 2025
8/10 Good
Jananne
5 Dec 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The Sutter Mansion is gorgeous, historic and filled with original artwork. The bed was very comfortable. We had a few issues which were quickly rectified. Service is extraordinary.
Jananne
Stayed 4 nights in Dec 2025
10/10 Excellent
Kiersten
19 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of of the most comfortable beds/pillows/sheets I've ever slept in! Service was great, rooms are spacious.
Kiersten
Stayed 1 night in Sep 2025
10/10 Excellent
Jonathan
21 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored property with very tasteful furnishings. Staff very helpful and polite. A real pleasure to stay in. Top quality stay.
Jonathan
Stayed 4 nights in Sep 2025
10/10 Excellent
Jodi
2 Jun 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The hotel is gorgeous and the staff so welcoming.
Jodi
Stayed 2 nights in May 2025
10/10 Excellent
Susan
14 Dec 2025
Liked: Cleanliness, staff & service, amenities
Such a beautiful place, great location and super nice staff! We also loved the location and the quiet of our room. The staff needs to learn to make a proper espresso, truly. They could up their game on the atmosphere with music in the downstairs and maybe some live greenery. We were there at Christmas and the decorations were dismal. It is just short of how spectacular it could be. It wouldn't take much.
Susan
Stayed 2 nights in Dec 2025
10/10 Excellent
Kelly
30 Jul 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful property and staff. The room was beautiful and the staff was very accommodating. I can only say positive things about this hotel.
Kelly
Stayed 2 nights in Jul 2025
8/10 Good
Evelyn
30 Jun 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and close to everything
Evelyn
Stayed 6 nights in Jun 2025
10/10 Excellent
Leslie
26 Aug 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place in Lower Pacific Heights
The great staff will attend to your every need. Lovely renovated property. Nice full breakfast menu. Comfortable rooms. Quiet. We will stay here whenever we are in San Francisco.
Leslie
Stayed 10 nights in Aug 2025
10/10 Excellent
Mike
10 Jun 2025
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and comfort!
Mike
Stayed 1 night in Jun 2025
10/10 Excellent
Virginia
2 Jul 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful! The service was impeccable in every way.
Virginia
Stayed 3 nights in Jun 2025
10/10 Excellent
Amy
5 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, staff excellent, free breakfast great.. only complaint .. we were in suite 201… the only mirrors were in the bathroom.. my cousin was in suite 205… she had several mirrors in the suite and bathroom
Amy
Stayed 4 nights in Oct 2025
10/10 Excellent
David
26 Dec 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, fabulous hosts, historic building, very comfortable rooms, great breakfast
David
Stayed 5 nights in Oct 2023
10/10 Excellent
Christopher
12 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Mansion, extremely comfortable with great staff. Easy access to nearby bars & restaurants.
Christopher
Stayed 1 night in Mar 2025
10/10 Excellent
Andres
1 May 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Charming
Beautiful building and great rooms. Staff was excellent and very courteous. Very nic charm.
Andres
Stayed 1 night in Apr 2025
10/10 Excellent
Christine
28 Aug 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Neighbourgood Sutter Mansion. The room was very comfortable, surprisingly quiet, the bed was was heavenly and the bathroom was ‘spa’ like. We did not have the breakfast but the staff offered us espresso drinks and pastries.
The entire team was outstanding, very welcoming but not over bearing. If I have anything to wish for more is an elevator for transportation of luggage’s.
Christine
Stayed 3 nights in Aug 2025
10/10 Excellent
Mahendra
19 Oct 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable rooms, exellent staff, great service.
Mahendra
Stayed 1 night in Oct 2023
10/10 Excellent
Jana Colleen
17 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and the property is unique
Jana Colleen
Stayed 2 nights in Mar 2024
10/10 Excellent
Stacey
11 Sept 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous stay at the Mansion. We felt comfortable and enjoyed the quiet and spacious rooms.
Stacey
Stayed 1 night in Sep 2023
8/10 Good
Verified traveller
14 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the free slippers and staff responsiveness was fantastic!!!
Verified traveller
Stayed 1 night in Feb 2025
8/10 Good
Cliff
11 Jun 2024
Liked: Property conditions & facilities
Neat old hotel. Staff very nice .
Cliff
Stayed 3 nights in Jun 2024
10/10 Excellent
Jason
13 Nov 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky but excellent
Surprisingly wonderful stay! Beautiful building, lovely quirky room, excellent service, in perfect location. So glad I went for it.
Jason
Stayed 1 night in Oct 2024