“Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!”
“Very disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can……
“Lovely central hotel . Staff were so friendly , and nothing too much trouble
Room9 a beautiful room overlooking the lake on first floor. Lovely pool . ”
“Very pleasant, convenient Varenna hotel just a few steps from the ferry docks and a short walk from the train station. Staff was excellent and breakfast was very good. Lots of choices. No lakeside view from rooms but so close it didn't matter.”
“The location is perfect , city centre, close to everything lots of restaurants around ,the view is unbelievable heaven on earth . i wish i took an open balcony on 2nd or 3rd floor so you can sit down and see everything ..my room was on the 4th floor and the balcony was not open other than that everything was perfect.I am in love with lake Como .”
“A real gem half way up Lago de Como. Easy to get the ferries to other locations, great area to walk and visit a great selection of restaurants, clean and bustling with activity. ”
“Hostess do her best to make us free of trouble . She gave us clear and in time direction about how to get the key , how to parking. Great breakfast and nice service. ”
“Rita and the rest of the staff are very accommodating and made our stay very nice. Breakfast was good. It is easy to goto town but it is a steep climb back. We couldn’t find a taxi so Rita came to pick us up. Very nice! ”
“Very near the railway station and nice staff. The staff let us settle down those luggage in the room before they clean the room. These are the only GOOD things I can mention. The others are average or slightly below average. I chose it because I only stayed one night before I left by railway and it is really convenient to walk the station, so I sacrifice somethings.”
“We were at the hotel for one night and we really enjoyed the service and the receptionist
We got an explanation of everything.
The room was clean and tidy, a smiling staff with good service!!!
There is a jacuzzi on the hotel balcony with an amazing view,The hotel has a private beach with sunbeds
A delicious and varied breakfast with a view of the lake
Many thanks to the hotel staff!!!!”
