「Very disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can...
「Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!」
「We booked a room for 2, but an extra twin bed was already there, so we are given a room for 3. The room is classic, clean and comfortable, with good air conditioning (but only Reception can adjust the temperature ) The wooden floor squeaks when stepped on . During our stay the elevator was out of order for a few hours, but quickly fixed.
Breakfast is decent. Overall very one here is very nice .」
「Very clean property and very respectful staff. I would give it 5 star. Restaurant needs to get more options on the menu. Overall very good clean property and would stay again」
「We chose to spend a night here for our honeymoon. The hotel provides a very convenient—and free—shuttle service, which is incredibly thoughtful given that Varenna is a town nestled on a hillside. They can pick you up and drop off anytime from either the train station or the ferry pier !
The location is also perfect—right across from the church and just a short walk to the romantic lakeside path. Upon arrival, the staff greeted us with warm hospitality and pleasantly surprised us with a room...