露台

关于黑珍珠旅馆的点评

3 out of 5
黑珍珠旅馆
Barrio Joaquín Chamorro, San Juan del Sur, Rivas

点评

9.4

绝佳

10 分 - 超赞。62 条好评,共有 79 条点评" "
8 分 - 还可以。12 条好评,共有 79 条点评" "
6 分 - 一般。3 条好评,共有 79 条点评" "
4 分 - 很差。1 条好评,共有 79 条点评" "
2 分 - 糟糕。1 条好评,共有 79 条点评" "

9.8/10

清洁度

9.4/10

员工和服务

9.4/10

服务设施

9.4/10

住宿条件和设施

9.6/10

环保

点评

8/10 还可以

Saleh

满意:员工和服务,清洁度
I think having a basic plastic cutlery pcs in the room for someone to use when needed . Considering that the restaurant was not on the same premise In my case I had some fruit that I bought and just wanted to use to cut and eat
2024 年 5 月入住 1 晚

10/10 超赞

Dominique,Repentigny

满意:员工和服务,清洁度
L’accueil était très conviviale!
2024 年 4 月入住 1 晚
Happy 于 2024年04月7日 的回复
ce fut un plaisir de vous accueillir dans notre hôtel et nous espérons vous revoir bientôt. nous apprécions que vous nous choisissiez pour votre hôtel!  ! merci pour votre aimable critiqueit was a pleasure to have you in our hotel and we hope to see you again soon. we appreciate your business and you selecting us for your hotel!

10/10 超赞

Yessenia

2024 年 4 月入住 2 晚
Happy 于 2024年05月3日 的回复
Thank you for staying with us, we appreciate your business and your taking the time tonrate our hotel. Please come again soon!!!

10/10 超赞

luis

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Happy 于 2024年03月30日 的回复
Thank you for staying with us and your kind review! It was a pleasure having you and we are pleased you enjoyed our hotel. We look forward to your return. Happy Trails!

10/10 超赞

Jennifer

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 7 晚
Happy 于 2024年03月7日 的回复
It was a pleasure having you in our hotel and thank you for your kind review. It’s people like you that appreciate our efforts and make life better! Happy trails and look forward to your return.

6/10 一般

Oscar

满意:清洁度
2024 年 2 月入住 3 晚

10/10 超赞

Rayne

团体旅客
满意:服务设施
It was great! Thanks for having me!
2024 年 2 月入住 2 晚
Happy 于 2024年02月24日 的回复
It was a pleasure having you and wish you could have stayed longer. Please come again soon!

8/10 还可以

Bernard

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was a great location just a block off the main beach road or the business center. Some nights the noise from the beach front bars was unbearable. One night until 4:30 AM. Probably heard this no matter where you stayed. Good thing I had noise canceling headphones. Pool was great and the included breakfast was fantastic! The facilities were clean and modern. This place is very new
2024 年 2 月入住 6 晚
Trying to make living 于 2024年02月24日 的回复
It is a Latin country and culture, as a guest in their country one could expect to encounter differences in cultures. What a pity the city chose to have a celebration during you long stay with us. I’ll take this up with the city fathers and let them know you were not happy about their celebration. The review about the HOTEL was nice, thank you for that! Unfortunately, those things in the city are out of our control!

8/10 还可以

Susan

满意:清洁度、住宿条件和设施、客房舒适度
Nice view of the ocean and beach, very close walking distance to main core and beach, nice pool, hot water.
2024 年 2 月入住 3 晚
Iggy 于 2024年03月7日 的回复
Thank you !

8/10 还可以

jo anne

满意:清洁度、服务设施、住宿条件和设施
Great location, slightly off the strip so not super loud. Great pool, lots of seating, liked the small communal fridge on the patio (too bad not in the room). Free water refills. Nice restaurant to go to for the included breakfast. Did not see housekeeping once in 3 days, took out our own bathroom waste baskets and went to the lobby to exchange towels. Was more than we wanted to spend, but based on other comparables in town it had value with the pool and breakfast.
2024 年 1 月入住 3 晚
Black Pearl Inn 于 2024年03月9日 的回复
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our hotel's location, which offers a quieter atmosphere while still being conveniently close to the main attractions. Our pool area is indeed a favorite among guests, and we're glad you found it to be spacious with plenty of seating. We appreciate your feedback regarding the communal fridge on the patio and will certainly consider your suggestion for in-room amenities. Providing free water refills is part of our commitment to guest satisfaction, and we're glad you found it convenient. We apologize for the oversight regarding housekeeping during your stay and will address this with our team to ensure it doesn't happen again. Your feedback about managing bathroom waste baskets and towel exchanges will help us improve our services. We understand that our rates may be higher than some other options, but we're glad you found value in the amenities we offer, including the pool and breakfast. We hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 超赞

Tomas

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel! I had an executive suite with a kitchinette. The room was absolutely spotless and the riom equipment fantastic. Especially a proper fridge was a great advantage. If I ever come to San Juan del Sur again, I will definitelly book the same accommodation. 👍
2024 年 2 月入住 2 晚
Happy 😊 于 2024年02月5日 的回复
We are happy you chose our hotel and it was our pleasure having you as a guest. The fact that you enjoyed your stay is very gratifying and is our aim. Thank you for taking the time to write your very kind review! It is appreciated and we look forward to your return!

10/10 超赞

Donald

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was safe, pleasantly decorated,quiet with off street parking.
2024 年 2 月入住 1 晚
Happy 😊 于 2024年02月4日 的回复
Was a pleasure hosting you and look forward to your return! Thanks for your kind review and for choosing our hotel!

10/10 超赞

BRADLEY

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect
Great place to stay and Henry was quick to respond when I had a small issue figuring out the hot water. Will def return.
2024 年 1 月入住 3 晚
Happy 于 2024年01月29日 的回复
It’s our pleasure having you in our hotel and sorry I didn’t get to see you this trip! NEXT TRIP!!!!!see you! Thanks for giving us the good review!

10/10 超赞

Janet

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was very pleased with my stay at the Black Pearl. It is a short walk to the beach, and the center of town, but not right on the beach where it can get quite loud any time of the day or night. The bathroom was new and modern, and I enjoyed using the pool. Staff arranged for me to get a taxi to take me up to the top of the hill where the statue of Christ is located. It was a driver whom they trusted, and he was great,gave me a history of the site, and was reasonably priced. The entrance to the place has an imposing large metal gate, making it seem like entry and exit would be difficult but it isn’t. Ring the doorbell,, and the attendant Will explain the system. It’s very simple. I would definitely consider staying there again when I return to San Juan, Del Sur.
2024 年 1 月入住 3 晚
Happy 于 2024年01月28日 的回复
Thank you for staying with us, it was a pleasure having you and we hope you come again soon! Thank for your kind review!

8/10 还可以

Binh

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Forging Ahead 于 2024年01月16日 的回复
We appreciate your business, hope we can perform better and get 5/5. Sorry we did not measure up!

10/10 超赞

Andrew

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location. Nice and close to everything in town.
2024 年 1 月入住 1 晚
Happy 😃 于 2024年01月11日 的回复
Was our pleasure to serve you, we appreciate your business and hope to serve you again soon!!

10/10 超赞

name

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quality space, area had on site security
2023 年 12 月入住 7 晚
Happy 😃 于 2024年01月11日 的回复
Having you as our guest was an honor, thank you for your business and kind review!

10/10 超赞

Jose

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Happy 😃 于 2023年12月27日 的回复
It was our pleasure having you stay in our hotel thank you for your business and your kind review! We look forward to your return!

10/10 超赞

Daniel

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome place, close to everything. Short walk to the beach, restaurants, and shopping, and an awesome ocean and sunset view from the lanai. Henry, the owner, is a great guy, and also owns The Iguana Bar, a mere 500 steps away, which is right on the beach and where you go for your included breakfast. Overall, I would say a great place that I would definitely stay at again.
Happy 😃 于 2023年12月27日 的回复
Was a true pleasure having you stay with us and I hope you come back soon! Glad that we met your expectations and we treasure your words and your business!!!!

10/10 超赞

stephan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
😃 happy 于 2023年12月10日 的回复
Was our pleasure having you and we were happy that you chose our Hotel for you stay! Please come back soon!

10/10 超赞

Oeystein

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Black Pearl is run by a friendly Texan and his wife located a bit up a hill on the north side but still very close to everything. I stayed on the first floor and had magnificent view over the bay. The owner also runs a restaurant in front of the beach (two min walk) where multiple choices of breakfast are served a perfect way to start the day. I really enjoyed my stay there and it is highly recommended. In front of all the rooms there is a table and chairs and they also have a nice pool to relax.
2023 年 11 月入住 13 晚
Happy 😃 于 2023年11月28日 的回复
Thank you for your patronage! It was a privilege having you spend your lengthy vacation with us and I’m glad we met your expectations! Please come back soon!!!!

10/10 超赞

Massyel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Facil acceso a pie hacia la playa y restaurantes muy buena atencion comodisima habitacion lugar muy tranquilo lo recomendoy seguro
2023 年 11 月入住 2 晚
Happy 😃 于 2023年11月28日 的回复
Fue un placer tenerte y por favor vuelve pronto, sería un honor.

10/10 超赞

Michael

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful view of the bay with full sunset! Loved the very spacious terraces to watch the waves and the sunset. Property feels very safe, there is parking in the yard, you get a key to the gate to go in and out as you want. Two blocks from the beach (and far enough from the bar noise). Everything is very clean. Nice warm pool. Fast wifi - my speed tests showed 50 Mbps up and down. Very happy I picked this place for my stay.
2023 年 11 月入住 2 晚
Mr Happy 于 2023年11月11日 的回复
Thanks so much staying with us! It was a pleasure and certainly wish you safe travels and come back soon!!!!

10/10 超赞

Juan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great clean place
2023 年 10 月入住 1 晚
Hap 于 2023年11月6日 的回复
Thank you very much for staying with us, was our pleasure having you. Come back soon.

6/10 一般

Gurmanjit

与配偶出行
满意:员工和服务,清洁度
There was no hot water, and no soap provided for the second day
2023 年 10 月入住 2 晚
Not happy 于 2023年10月30日 的回复
Very disappointing review especially when the staff went to the room to clean and refresh and were told nothing was needed and all was well with the room! Now you give a stab in the back with false claims! Upon check out the room was inspected and the soap was in the soap holder and the hot water functioned perfectly. The hot water is a demand green system, if there is no demand there will be no hot water. Perhaps you didn’t turn the selector to hot!

10/10 超赞

Juan

满意:清洁度、员工和服务、住宿条件和设施
Very clean nice pool. Rooms are very big and contable
2023 年 10 月入住 1 晚
Happy 于 2023年10月20日 的回复
Was so nice having you stay with us! Please come again and we will do our best to make you comfortable!

10/10 超赞

Vladimir

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Perplexed 于 2023年10月8日 的回复
Thank you for staying with us, thanks for the good review, don’t worry we paid for the lamp you broke in the room!

10/10 超赞

Amara

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Happy 于 2023年09月21日 的回复
Thank you so much for staying with us and allowing us to serve you. Please come again! Thank You

8/10 还可以

CRAIG

满意:清洁度、员工和服务、住宿条件和设施
Nice property… Quiet and clean… Friendly staff
2023 年 9 月入住 3 晚

10/10 超赞

Amber

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place was everything. It's now the place I got to in my head to relax. I think about the delicious food steps away. I think about the sparkling clean pool. I think about the extra hot water and the huge shower head. Oh and I think about the quality mattress and amazing pillows I enjoyed while gazing at the ocean through the open door. Literally felt like we were on top of the world. Private, safe and felt luxurious.
2023 年 7 月入住 1 晚
Happy 于 2023年08月8日 的回复
Was indeed a pleasure having you as our guest, please come back soon and spend more time with us. It was our pleasure to serve you!

10/10 超赞

Amber

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Happy 于 2023年07月30日 的回复
Was a pleasure having you and so happy you enjoyed your stay. We are looking forward to your next visit and wish you happy travels!

10/10 超赞

Shannon

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Great location just a minute walk to the hustle and bustle, but far enough away that it was very quiet. AC, hot water and wifi were all great, as was the pool. Great service- they worked with me to amend some details of my reservation, when they had no obligation to do so. Also amazing free breakfast options. So many choices and large portions. I will definitely stay here again.
2023 年 7 月入住 1 晚
Happy 于 2023年07月6日 的回复
It was a pleasure to have you, we enjoyed serving you and sorry to see you go, please come again.

10/10 超赞

John

I really enjoyed my stay at the Black Pearl Inn. The owner, Henry, was very nice and accommodating. The hotel itself was located close to the beach (maybe a two minute walk) and the bar area. I would definitely stay here again!
2023 年 5 月入住 1 晚
Happy 于 2023年05月20日 的回复
Thank you for choosing our hotel it was a pleasure having you!

10/10 超赞

Daina

满意:清洁度、员工和服务、住宿条件和设施
This hotel is tucked off the main streets by 2 blocks so it felt more peaceful. The area was quiet and I slept very well. The staff were accommodating in all areas, especially important when my A/C didn't work in my first room. The rooms are spacious, modern and comfortable, plus you have a large outdoor space to sit and eat, watch the ocean, or work.
2023 年 5 月入住 2 晚
Happy 于 2023年05月19日 的回复
Thank you for staying with us and my apologies for not greeting you personally! Next time! Was a pleasure having you and thanks for understanding that the technology sometimes overloads the electrical grid. We have installed extra protection for the ac units and sometimes those don’t reset after a power surge. Thanks and come again.

10/10 超赞

Greg

2023 年 4 月入住 2 晚
Happy 于 2023年05月31日 的回复
Thank you for staying with us and we look forward to seeing you again,

10/10 超赞

Martijn,Guatemala

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location, near to all the action, but very quiet
2023 年 4 月入住 2 晚
Happy 于 2023年05月2日 的回复
Thank you so much for staying with us and look forward to your return, safe travels!

10/10 超赞

Martin

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Extremely clean, comfortable, great location!
Henry and his staff are extremely welcoming, and went above and beyond to meet our needs of our stay. The entire property is very clean-from the entrance to the room/bathroom, to the pool. The breakfast was delicious and more than one would expect for a complimentary meal-with many choices and very filling. The view from our room was perfect! We also spent much time on the balcony visiting with our friends on the comfortable furniture. We slept very well, it was peaceful and quite. I highly recommend this place to anyone looking for a clean, welcoming and peaceful stay while at San Juan del Sur!
2023 年 4 月入住 1 晚
Happy 😊 于 2023年04月15日 的回复
Always a pleasure to have great people visit!!!! We hope you come back every visa run, we will be here with open arms! Sorry you didn’t stay longer and hurry back.

10/10 超赞

MARCOS

2023 年 4 月入住 3 晚
Happy 于 2023年05月7日 的回复
Thank you for staying with us, was a pleasure having you. Please come again soon.

10/10 超赞

Kyungwon

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lobed it
Bery clean, spacious room and bed. Loved it.
2023 年 4 月入住 1 晚
Happy 于 2023年04月7日 的回复
Thank you for staying with us! It was a pleasure having you and hope to see you again soon.

10/10 超赞

dennis

2023 年 3 月入住 1 晚
Happy 于 2023年04月1日 的回复
Thank you for staying with us and hope to see you again soon!

10/10 超赞

Juana

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 3 晚
Happy 于 2023年03月26日 的回复
We loved having you and can’t wait for your return!!!

10/10 超赞

Nathaniel C

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The AC and the shower worked great. Massive king bed with a view of the ocean. Staff were able to provide a driver for a cost.
2023 年 3 月入住 3 晚
Happy 于 2023年03月21日 的回复
Thank you for staying with us, my apologies for not being there to attend to you personally! NEXT TIME

8/10 还可以

David

与配偶出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Good rooms. Breakfast in the restaurant is amazing.
Happy 于 2023年03月18日 的回复
Thank you for staying with us, was a pleasure having you! Please come again!

8/10 还可以

Diane

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Small nice property. Quiet area. Close to the beach and access to restaurants. Nice tiling and in room and great shower.
2023 年 2 月入住 1 晚
Happy 于 2023年03月2日 的回复
Thanks so much for staying with us, hope to see you again!

10/10 超赞

Laura

满意:员工和服务,清洁度
2023 年 2 月入住 3 晚
Happy 于 2023年03月18日 的回复
Thank you was a pleasure having you as our guest, hope to see you again soon!

10/10 超赞

Jeremy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Owner and staff very friendly. Entire property is extremely clean. Room was great and views from 2nd & 3rd balconies are amazing. Owner also has a restaurant and bar close by which is also very clean and food and service are very good. We definitely will stay here again.
2023 年 2 月入住 3 晚
😃 happy 于 2023年02月11日 的回复
Was a pleasure having and we are very happy that you enjoyed your stay, people like you make it worth the extra effort! Hope to see you again soon!!!

8/10 还可以

Lisa

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
We had a lovely big room that had good decor and an amazing view. The pool was amazing and super clean. The WiFi worked well throughout. Breakfast down at the beach was fine. The location was good, one block from the beach and near the town. There were a few issues with a new member of staff but the owner Henry was quick to respond and will I’m sure sort for future customers. The shower was a bit of an issue as ran very hot to cold to very hot. Overall we enjoyed our stay here and would recommend it.
2023 年 1 月入住 4 晚
Amused 于 2023年01月24日 的回复
The showers are eco friendly, on demand, hot water heaters, as I explained during check in, turn to full hot and adjust temp with cold water control! Often times people tend to forget, due to the fine accommodations surrounding them, that they are indeed, in a 3rd world country. We experience power outages, water outages, and difficulties in obtaining name brand appliances. Overall, we enjoyed having you stay!

10/10 超赞

JULIO C

2023 年 1 月入住 1 晚
Happy 😃 于 2023年02月4日 的回复
Thank you so much for staying with us, it was a pleasure having you in our hotel, hope to see you again, soon.

10/10 超赞

Douglas

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff, love the location everything was very closed by.
2023 年 1 月入住 2 晚
Happy 于 2023年01月23日 的回复
Thank you for staying in our hotel it was our pleasure having you stay with us! Thank you

10/10 超赞

Garnet

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Appreciate the owner and staff and there ability to relate and accommodate
2023 年 1 月入住 1 晚
Happy 于 2023年01月22日 的回复
Thank you for your patronage we appreciate your business and hope you come back soon!