We booked this condo apartment for five days on short notice and quickly received confirmation, but no information on how to access the unit on arrival. Later found out that Kim (the manager) had become ill and the arrival info slipped through the cracks. When we arrived in Puerto Rico, I called Kim and did get the required information. After moving into the unit, we realized that the TV and internet did not work. Kim sent her assistant Maria over to check out the situation, but she was not able to determine the problem. She did contact the owner which was required by the local cable company for them to work the problem. The owner contacted me and made a three way connection with the cable company (speaking Spanish) to trouble shoot possible problems. The company was not able to determine the problem and the next afternoon said that they would not be able to send a technician out for three days. We asked for the refund policy due to this situation and were granted a refund for the unused days if we decided to seek other accommodations.
Maria, Kim, and the owner all did everything they could to resolve a situation that was truly beyond their control.
The apartment itself was exactly as advertised and I would not hesitate to make a reservation here in the future or recommend this location to friends and family. The unit was in immaculate condition and the ocean view absolutely beautiful from the balcony.
We did move into another unit in the same condominium (through a local agency) and will admit that it had not been maintained to the standards we saw in the first unit.
My wife and I are elderly with some medical issues that prevent us from going out in the evenings, so we rely on TV and internet for entertainment. Everyone associated with the initial reservation were very understanding and we would like to commend them for their professionalism and courtesy.