"I have stayed at many Hampton Inn locations and other Hilton properties over the years because they are typically known for clean rooms and reliable customer service. Unfortunately, this location was the exception.
While I appreciated being accommodated upon arrival, I was disappointed by the overall lack of empathy and accountability throughout my stay.
The room itself felt damp and had an unpleasant odor. We also found pet hair on the comforter shortly after arriving, which immediately raised concerns about cleanliness. When we briefly turned on the heat, a strong burning smell came through the vents. After contacting the front desk, the only suggestion provided was to run the air conditioning to circulate the air. No offer was made to inspect the issue or ensure the room was safe and comfortable.
In addition, when I reached out regarding a reservation issue, I felt that my concerns were dismissed rather than genuinely heard. I understand policies exist, but I expected a greater level of customer service and flexibility from a brand that has consistently provided positive experiences in the past.
Overall, this stay fell well below the standards I have come to expect from Hampton Inn and the Hilton family of hotels."
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