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沙拉耶佛萬豪長住酒店的評價

4 out of 5
沙拉耶佛萬豪長住酒店
Skenderija 43, Sarajevo

評價

9.4

完美

10 分評分，優異；465 則評價中有 336 則" "
8 分評分，不錯；465 則評價中有 108 則" "
6 分評分，一般；465 則評價中有 11 則" "
4 分評分，欠佳；465 則評價中有 3 則" "
2 分評分，很差；465 則評價中有 7 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.6/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Adnan Cviko 於 2023年10月30日的回應
Dear, Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

2/10 很差

Sek Muk Simon

於 2023 年 4 月住了 2 晚
. 於 2023年4月24日的回應
Dear Mr. Simon, Thank you for staying with us and for your review. Can you please tell us if you had any problems regarding your stay.Your comments will help us to improve.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

xinqiang

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 2 晚
Amel Hadzic-Front Office Manager 於 2022年11月3日的回應
Dear Xianqiang, Thank you for your feedback. We hope to welcome you again. Best regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 4 晚
Aner Bogunic 於 2019年10月25日的回應
Dear, Thank You for Your review. We appreciate it. Best regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
Front Office Supervisor - Amela 於 2018年10月30日的回應
Dear guest, thank You for staying at the Residence Inn Sarajevo and we hope You choose to create more memories with us whenever Your travels bring You back to Sarajevo. Until then, greetings from Your RI team.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常棒的酒店
应该是萨拉热窝最好的酒店之一了。地点很棒，离老城很近，步行不过10分钟。有自带的停车场，一天12.5欧，还算合理。酒店很新，设施不用说了，万豪出品还是很有保障的。自带小厨房，设施很齐全。早餐还行，平均水平吧。能够识别高级会员身份，尽管是第三方预订，但是在入住后前台电话通知给升了一级（行李已经打开了，谢绝了好意）。
於 2018 年 9 月住了 2 晚
Front Office Supervisor - Amela 於 2018年10月16日的回應
Dear guest, thank you for choosing the Residence Inn Sarajevo for your recent travels to Sarajevo. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Until then... greetings from Your RI team.

8/10 不錯

XIAOPAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
物有所值。
万豪水准。
於 2018 年 10 月住了 1 晚
Front Office Supervisor - Amela 於 2018年10月16日的回應
Dear Xia, thank you for choosing the Residence Inn Sarajevo for your recent travels to Sarajevo. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Greetings from Your RI team.

8/10 不錯

hsiu tien

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很不錯
很不錯
於 2018 年 9 月住了 2 晚
Front Office Supervisor - Amela 於 2018年10月16日的回應
Dear Hsiu, thank you for staying at the Residence Inn Sarajevo and we hope you choose to create more memories with us whenever your travels bring you back to Sarajevo. Greetings from Your RI team.

10/10 優異

Siu Man

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended!!
Room is clean and big, with kitchen for your cooking. The location is good, you can visit the nearby sites by walking. Staff is friendly and willing to help. Hotel has free car park, gym room and sauna for guests to use. Really enjoy the stay here.
於 2018 年 6 月住了 3 晚
Dejan Pajic, General Manager 於 2018年7月17日的回應
Dear Sie Man, thank you for choosing us and for sharing your experience. It makes us very proud to see that our staff provided you with a great service. We hope to welcome you soon again.

4/10 欠佳

Chungchieh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 2 晚

6/10 一般

CHENGLU (臺灣)

讚好：整潔度
不滿：職員與服務
沒有客人評語的好，差的很遠，尤其不具國際四星級飯店評比的標準
很普通的飯店不能被認定為四星級的飯店，只能被認定為好旅館。 以國際認定標準只具二星級酒店。 在 Reception Check in 當天的職員，這在服務業沒見過這種服務客人的，以可惡形容這對男女尚不能說過份。 在 check out 當天的女職員及經理，則表現非常專業，且很友善。

10/10 優異

I-CHIEH (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間很不錯

8/10 不錯

joyce (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
在市中心很方便
有機會再去賽拉耶佛一定再住這家飯店… 飯店附近有間很棒的魚餐廳 走路就可抵達舊城區

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Davor (Seatac)

於 2024 年 5 月住了 1 晚
Amina Djiro 於 2024年5月27日的回應
Dear Davor, Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such an enjoyable stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we could exceed your expectations.We hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Amina DjiroFront Desk Agent

10/10 優異

Elnara

讚好：整潔度、職員與服務和住宿狀況
Staff was very nice and helpful. I'd love to stay again in my following trips to Sarajevo.
於 2024 年 5 月住了 1 晚
Neira 於 2024年5月21日的回應
Dear Elnara,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Neira HabulSales Executive

6/10 一般

Nese

Areas of improvement: Better breakfast and hospitality
於 2024 年 5 月住了 2 晚

8/10 不錯

Usama

於 2024 年 4 月住了 2 晚

10/10 優異

Jose (Atlanta)

讚好：整潔度和住宿狀況
Nice hotel
於 2024 年 4 月住了 1 晚
Amina Djiro 於 2024年5月1日的回應
Dear Jose,On behalf of the entire hotel team, I want to thank you for staying at Residence Inn by Marriott Sarajevo and for your kind words.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It's always our pleasure to make your experience memorable. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Amina DjiroFront Desk Agent

10/10 優異

Genith Zulema (Rowlett)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚
Fatima 於 2024年4月18日的回應
Dear Genith,Thanks for the great review! We're delighted you had a positive experience. Let us know if there's anything else we can assist you with. Looking forward to serving you again soon!Best regards,Fatima H.Front Office Agent

10/10 優異

Khalid

讚好：整潔度、職員與服務和住宿狀況
فندق جميل جدا فقط يحتاج المزيد من التظافة
於 2024 年 4 月住了 8 晚
Adnan Cviko 於 2024年4月15日的回應
Dear Khalid,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Ahmad (Amherst)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel, professional staffs, very considerate to their guests, clean and comfortable rooms, excellent breakfast, within walking distance from the old town, the cable car and the mall. I would stay here again
於 2024 年 4 月住了 5 晚
Adnan Cviko 於 2024年4月15日的回應
Dear Ahmad,Thank you for staying with us and for your amazing words.We are happy that you had great time in our hotel and that you liked everything.Hopefully, we will have an opportunity to welcome you again here.Best regards,Adnan CvikoFront Office Supervisor

8/10 不錯

Kathleen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel. Amazing breakfast
於 2024 年 3 月住了 1 晚
Adnan Cviko 於 2024年4月8日的回應
Dear Kathleen, Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Adnan

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious
於 2024 年 4 月住了 2 晚
F. 於 2024年4月6日的回應
Dear Mr. Adnan,Thank you for taking the time for the review! We're thrilled to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon!Best regards,Fatima HodžićFront Office Agent

6/10 一般

Ryan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I got a king size room and my bed was definitely queen or smaller. Also the room was really hot and couldn’t turn the temperature down
於 2024 年 4 月住了 1 晚
F. 於 2024年4月6日的回應
Dear Ryan,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay with us.We understand how important it is to have a comfortable and accurately represented room during your stay. We apologize for any discrepancy regarding the bed size and assure you that we will investigate this matter to ensure our room descriptions are accurate for future guests.Additionally, we are sorry to hear about the issue with the temperature control in your room. Our maintenance team has been alerted to investigate and address the problem promptly to prevent similar occurrences in the future.Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that we strive to deliver to all of our guests.Warm regards,Fatima HodžićFront Office Agent

10/10 優異

Line

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Særdeles anbefalingsværdigt
Bookede hotellet 20 min før ankomst, da jeg var havnet på et uacceptabelt værelse andet sted. Servicen var helt i top, og trods den sene ankomst med 2 hunde på slæb. Så var der top-professionel modtagelse i receptionen.
於 2024 年 2 月住了 3 晚
Adnan Cviko 於 2024年2月29日的回應
Dear Line, Thank you for staying with us and for your kind words.We are happy that you had great time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Stefan

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff has unique culture and work ethics you would not find even in most trendy hotels. It's unique experience you have to feel. Staff is so natural and welcoming (not artificially as you may experience with some other chains). I would rate it 10 out of 10 even if they cost 10 times more. There's no amount of money that can replace normal relaxed interaction with staff that will go forth and back to accommodate your needs. Rare to see these days, even at most expensive resorts around the world.
於 2024 年 2 月住了 8 晚
Adnan Cviko 於 2024年2月29日的回應
Dear Stefan,Thank you for staying with us and for your amazing review.We are delighted that you had great time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

WILBERT

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Magnífico
Hotel altamente recomendable. Todo excelente. Desayuno, ubicación, limpieza, amplitud, atención Hago muy pocas recomendaciones, esta la hago porque el hotel vale mucho la pena.
於 2024 年 2 月住了 2 晚
Adnan Cviko 於 2024年2月13日的回應
Dear Maginifco,Thank you for staying with us and for your amazing words of appreciation. We are glad that you had great time in our hotel.Hopefully, we will have a chance to welcome you again in our hotel.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Andres

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
grata experiencia
Muy buena experiencia, una habitacion amplia, buen desayuno y el personal muy amble
於 2024 年 2 月住了 1 晚
Adnan Cviko 於 2024年2月9日的回應
Dear Andres,Thank you for staying with us and for your review.We are glad that you enjoyed your time here.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Mustafa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Adnan Cviko 於 2024年2月6日的回應
Dear Mustafa,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Sejo

讚好：整潔度、職員與服務和住宿狀況
Great!
於 2024 年 1 月住了 9 晚
Adnan Cviko 於 2024年1月15日的回應
Dear Sejo,Thank you for staying with us and for your review.We are glad that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Emine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Müthiş
Otel Saraybosna merkezde harika konumu ile her yere yürüme mesafesinde. Yürüme ile baş çarşı / teleferik / toplu taşıma araçlarına ulaşabiliyorsunuz. Odalar tam ekipmanlı mutfak. Oturma alanı, yatak, çalışma masası, yemek masası, büyük ekran tv, çok iyi banyo tasarımına sahip ve aşırı geniş yaşam alanına sahip. Yatak, nevresim takımı, kuş tüyü yastık tertemiz. Konum olarak sessiz sakin bir bölgede. Otel çalışanları aşırı saygılı ve sevgi dolular. Kahvaltı çeşiti bol ve resepsiyonda sıcak içecek ücretsiz ve sürekli mevcut. Turizm çalışanı ve international iso baş Kalite denetçisi olarak diyebilirim ki. Bu tesiste hersey çok güzel. Teşekkür ederim. Residance inn by Marriott Sarajevi
於 2024 年 1 月住了 2 晚
Adnan Cviko 於 2024年1月8日的回應
Dear Emine, Thank you for staying with us and for your amazing words.We are very happy that you had great time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Nasim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
Adnan Cviko 於 2024年1月8日的回應
Dear Nasim,Thank you for staying with us.We hope that you had good time in our hotel.Best regards,Adnan CvikoFront Office Supervisor

8/10 不錯

Hugo Nicolás Pérez

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Adnan Cviko 於 2023年12月29日的回應
Dear Hugo,Thank you for staying with us and for your review.We hope that you had great time in our hotel.Best regards,Adnan CvikoFront Office Supervisor

8/10 不錯

ibrahim

於 2023 年 12 月住了 2 晚
Adnan Cviko 於 2023年12月27日的回應
Dear Ibrahim,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Musa

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Adnan Cviko 於 2023年12月21日的回應
Dear Musa,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Harlan Leon

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Adnan Cviko 於 2023年12月20日的回應
Dear Mr. Leon,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Adrian

於 2023 年 12 月住了 5 晚
Adnan Cviko 於 2023年12月15日的回應
Dear Adrian,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

semih can

於 2023 年 12 月住了 2 晚
Adnan Cviko 於 2023年12月12日的回應
Dear Mr. Can,Thank you for staying with us and for your review.We are glad that you enjoyed your time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

MOHAMAD

於 2023 年 11 月住了 3 晚
Adnan Cviko 於 2023年12月21日的回應
Dear Mohamad,Thank you for staying with us and for your review.We hope that you liked our hotel.Best regards,Adnan CvikoFront Office Supervisor

8/10 不錯

Ugur

商務旅客
讚好：整潔度、職員與服務和住宿狀況
It was a easy and relaxed stay.
於 2023 年 11 月住了 1 晚
Adnan Cviko 於 2023年11月20日的回應
Dear Ugur,Thank you for staying with us and for your review.We are glad that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Zeljko

於 2023 年 11 月住了 3 晚
Adnan Cviko 於 2023年12月12日的回應
Dear Zeljko,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Jaime Arturo

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfecto
El hotel esta super ubicado. En perfecto estado. Las camas y la habitacuon en general esta de 10
於 2023 年 11 月住了 2 晚
Adnan Cviko 於 2023年11月16日的回應
Dear Jaime,Thank you for staying with us and for your nice words.We are happy that you had great time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

8/10 不錯

EROL

家人同遊
讚好：職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Adnan Cviko 於 2023年12月15日的回應
Dear Erol,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Syeda Rubina Zehra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Vriendelijk personeel. Fijn, net hotel. Ruime kamers. Uitgebreid ontbijt. Top service
於 2023 年 10 月住了 11 晚
Adnan Cviko 於 2023年11月4日的回應
Dear Mrs. Zehra,Thank you for staying with us and for your kind words.We are happy that you had great time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

4/10 欠佳

Louise

讚好：整潔度和住宿狀況
不滿：職員與服務
Service needs to be improved
於 2023 年 9 月住了 2 晚
Adnan Cviko 於 2023年10月16日的回應
Dear Louise,Thank you for staying with us and for your review.We are sorry to hear that you had bad experience in our Hotel.Please can you tell us if you had any specific problem during your stay.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Ping

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good service and great breakfast and close to downtown.
於 2023 年 10 月住了 1 晚
Adnan Cviko 於 2023年10月30日的回應
Dear Ping, Thank you for staying with us and for your review.We are happy that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Piotr (Warszawa)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great stay. The staff is very friendly and attentive, especially Fatima. Breakfast was much more than we expected with many choices of hot and cold dishes. Location is close to the main Sarajevo sights yet in a calm and quite spot. The rooms are spacious with many amenities including fully equipped kitchenette. Thanks for having us.
於 2023 年 10 月住了 2 晚
Adnan Cviko 於 2023年10月11日的回應
Dear Piotr,Thank you for staying with us and for your kind words.We are really happy that you had great time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

10/10 優異

Natalia (medellin)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We like the hotel Location. Was perfect!
於 2023 年 10 月住了 1 晚
Adnan Cviko 於 2023年10月5日的回應
Dear Natalia,Thank you for staying with us and for your review.We are happy that you had great time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor

6/10 一般

Louise

家人同遊
讚好：整潔度和設施服務
For a well recognized hotel chain, I was disappointed with the customer service. We checked in at about 6 pm. Discovered that our 3rd bed had no towels or sheets. Several calls to housekeeping and receptions to which we were told “5 min” more than once. Over a 1.5 hr later still no linens. Eventually someone arrived with sheets, towels but no pillow. We booked our room for 3 nights under 2 back to back reservations. When we checked in reception assured me that we could stay in the room. The note was not shared with colleagues who threatened to remove us from the room because we needed to check out. I booked this hotel because it had on site parking. It does. But, you need to drive your car into a claustrophobic box elevator. I don’t usually write a poor hotel review, but beware booking here.
於 2023 年 9 月住了 1 晚
Adnan Cviko 於 2023年10月3日的回應
Dear Louise, Thank you for staying with us and for your review.We are sorry that you had bad experience in our Hotel.That is something below our standard.Thank you for sharing with us your problems, we will share this with our colleagues in all departments.For sure, we will do our best to correct mistakes and hopefully you will come again and your stay will be perfect.Once again, we are truly apologize for inconvenience.Best regards,Adnan CvikoFront Office Supervisor