"All was great but the most important part and the reason we booked this hotel was the prior/onsen. When we checked in and stayed for 3 days the facility was closed and hopping they would compensate us by sending us to a local onsen on their expenses. They should have a back up plan if these unforeseen events occur. I gave them 3 stars over all."
"Conveniently located hotel with direct internal access from the train station. The building and the room were well-presented, clean, and well-maintained. Staff members were very friendly and helpful. Thank you."
"Usually the hotels in Japan is very small, and I expected that. However, one thing that astound me is that when I didn't select if I want a non-smoking room, which is usually a no brainer in the States, I got assigned to a smoking room automatically. I was trying to get a replacement for non-smoking room, but the clerks were not helpful. They didn't even try but just say, I am sorry."
"The hotel looks down from a hilltop over the castle park and city and bay to the volcano. It is clearly a beloved landmark and reminded me of marquee properties in US resorts 50 years ago. Completely in a good way."
"The rooms are huge and modern. Get the room that faces the volcano. All the staff are extremely nice and helpful. The bar on the top floor is really nice too."
"Great Hotel. Very clean & spacious. Staff were very helpful. Great location to all amenities. Would highly recommend this hotel to future guests. Enjoyed my stay there very much."