Arrival: Valet parking is wonderful. My car is garage kept and I insist upon that while traveling. Parking is underground and very protected. Valet staff are helpful and accommodating, even for extra requests. Enter the hotel and be greeted with the fresh clean fragrance of lemongrass. Lobby area is beautiful. Desk staff could not be more helpful. They are all lovely. The bellman waited patiently for the desk staff to help me (81 yr. old lady, who needs extra explanations). My assistant noticed that a necessary item had been left in my car. The bellman went to the valet and retrieved it. Very helpful getting to our rooms. The rooms are spacious and exceptionally well-appointed, including a lockbox. It is large enough for my computer, and was very convenient. The bath accessories including toiletries are wonderful. Toiletries are Crabtree and Evelyn, no kidding. Shower includes shampoo, conditioner and shower gel. Hand and body lotion at the sink. Amazing fresh fragrance and very effective. Bedding is superb. My assistant is buying 2 of the pillows. Large screen TV with any channel you could possibly want, local and streaming. Comfortable work area for me and my computer. Likewise seating. Coffee and tea service along with a fridge is great. Housekeeping friendly and efficient. Phone front desk with extra requests and the response is pleasant and almost immediate. Several lounge areas off lobby, comfortable while waiting for UBER or whatever.