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关于棕榈苑酒店的点评

3 out of 5
棕榈苑酒店
St Nicholas Cliff, Scarborough, England

点评

8.6

超赞

10 分 - 超赞。108 条好评，共有 240 条点评" "
8 分 - 还可以。94 条好评，共有 240 条点评" "
6 分 - 一般。26 条好评，共有 240 条点评" "
4 分 - 很差。9 条好评，共有 240 条点评" "
2 分 - 糟糕。3 条好评，共有 240 条点评" "

8.8/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

8.0/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

Jacqueline

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The one thing what let them down was the 10 percent vouchers they give out in check in for the Resturant & Longe food. The duty manager when checking out and I was paying said you cannot have the 10 percent off food because it’s up to us to hand in to staff when ordering! Like I quoted the staff never got you to sign for food or give you the chance to accept these vouchers. No good blaming the customers and saying it’s too late to take off when I’m paying my bill! They need to train the staff to do there job better and maybe the 10 percent would get taking from their food bill. Did not like the duty managers attitude and cleverness with me when it’s not my fault! I did not budge and told her this, train your staff better to take orders & take the vouchers off!
2024 年 5 月入住 2 晚

10/10 超赞

Alexander

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to town centre. Everything is within wslking distance.
2024 年 4 月入住 1 晚

10/10 超赞

Gerard

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would recommend to anyone staff are friendly and helpful lovely hotel fantastic stay lovely comfortable hotel
2024 年 4 月入住 4 晚

8/10 还可以

Terence

与配偶出行
Front rooms can be noisy from the pub across the street on the weekends
2024 年 4 月入住 3 晚

10/10 超赞

Lee

满意：清洁度、员工和服务、住宿条件和设施
We stayed for 3 nights (not for the 3 4 2 offer), we were made welcome on arrival, the house keeping service, breakfast and staff were excellent, and will definitely stay again. Our only negative was, we were disappointed with the Restaurant when we dined there on our first night. It was over priced for what we orded lack of meat on the pork belly and would not recommend it.
2024 年 3 月入住 3 晚

10/10 超赞

henk

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Geweldig hotel vriendelijk personeel heerlijk gegeten!!
2024 年 3 月入住 3 晚

8/10 还可以

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bedroom we had was a little tired but plenty of towels tea/coffee etc. The beds are really comfortable but the pillows were flat and almost useless. The communal area's are clean and very comfortable. Great breakfast with great choice and quality produce. We ate in the restaurant and the food was of great quality with great presentation. Well stocked bar with reasonable prices no higher than the local bars. We had a pleasent first time stay and hopefully will be back. Thank you to all the staff
2024 年 3 月入住 3 晚

4/10 很差

Elizabeth

与配偶出行
不满意：员工和服务
Terrible lady on reception , waited ages to be greeted, too busy on telephone. Was not patient when checking us in seemed preoccupied by phone ,which she held the whole time she was talking to us. Same evening was stuck in lift for over twenty minutes, until they could free us. So scared. Pillars were terrible like bags of sand. To top if off I tripped over a cable on the landing which was plugged into the wall and was lying over the landing . Terrible health and safety. Not one person apart from night porter asked if we were ok after having been stuck in the lift .
2024 年 2 月入住 2 晚

10/10 超赞

terence

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was lovely the decor was beautiful
2024 年 2 月入住 2 晚

10/10 超赞

Jackie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful clean hotel with excellent restaurant & dining room. Staff very friendly and helpful. Nothing any trouble, more than happy to help. In a central location to the shopping centre.
2024 年 2 月入住 2 晚

6/10 一般

Dan

满意：员工和服务
2024 年 2 月入住 2 晚

6/10 一般

Anthony

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We had to complain about the shower which had poor pressure and spoilt our stay. There was an oversize grab rail which impeeded your showering. Bsin taps loose Reported the same night and also in the morning with the manager. He did come an see the room which was mich appreciated and stated he would be doing something about as soom as possible. We did say we liked this hotel and would like to come back in the near future with the issues resolved. He did give us a refund which was appreciated Positives was the breakfast was excellent and plenty of staff to help you make your stay welcome
2024 年 2 月入住 1 晚

10/10 超赞

John

2024 年 2 月入住 1 晚

10/10 超赞

Geoffrey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good value , staff were friendly and efficient , ideal central location , free undercover parking was very much appreciated , this hotel will be our number one choice when visiting Scarborough again
2023 年 12 月入住 3 晚

10/10 超赞

Angela

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous Hotel highly recommended
2023 年 12 月入住 1 晚

10/10 超赞

malcolml

2023 年 11 月入住 2 晚

8/10 还可以

STEVEN

满意：员工和服务，清洁度
Nice 1 night stay. The only issue was at night the lounge area was a bit cold.
2023 年 11 月入住 1 晚

10/10 超赞

Kavina Jo

2023 年 10 月入住 2 晚

10/10 超赞

Peter

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Very impressed and good value
2023 年 9 月入住 2 晚

8/10 还可以

Martin

团体旅客
满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
2023 年 9 月入住 5 晚

8/10 还可以

Jeremy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overnight stay nice bar and lounge. Rooom small but adequate.
2023 年 9 月入住 1 晚

6/10 一般

Andrea

2023 年 9 月入住 2 晚

8/10 还可以

Amelia

2023 年 8 月入住 3 晚

10/10 超赞

Jeanette

满意：员工和服务，清洁度
Great hotel
Really enjoyed our stay at palm court hotel. Staff were amazing and friendly, comfortable room with very comfy bed and the light meals were amazing as well as the breakfast. Definately worth every penny and will be coming back soon. Ideally situated for all amenities.
2023 年 7 月入住 3 晚

10/10 超赞

Tim

2023 年 7 月入住 1 晚

8/10 还可以

Peter

与配偶出行
Good location, room small (king size bed though), Bathroom was a bit tatty, sealant missing from around bath, shower had a mind of its own. Seagull noise was a nightmare. Wake up at daybreak and rest an hour after sunset. No disabled parking facilities, hotel car park is located beneath multi story and has a separate entrance (50 metres further down the side road). Pleasant stay.
2023 年 7 月入住 3 晚

8/10 还可以

Clive

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful Scarborough hotel
The Palm court is a lovely, well situated family hotel. The décor is very good with chandeliers in the dining room. The rooms are comfortable and the bathrooms clean and well maintained. Parking in the Residents Only Car park is a big advantage, especially at busy times. We will visit again!
2023 年 6 月入住 2 晚

8/10 还可以

Maria

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Had a lovely 4 day stay. Breakfast fantastic, staff and service very good. Our one criticism the bedroom was too hot. Windows don’t open enough to allow any air. We did have a fan and after complaining another fan was put in our room
2023 年 6 月入住 3 晚

6/10 一般

Ronald

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
There is no AC in the rooms and it was extremely warm and uncomfortable even when the weather cooled off outside the room did not, the staff was helpful and service was good in the restaurant. I would not stay there again.
2023 年 6 月入住 3 晚

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Were were on the top floor & located near kitchens because all our clothes smelt of grease & food. For all 3 nights of our stay, the seagulls kept us awake
2023 年 6 月入住 3 晚

8/10 还可以

Gerry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A lovely hotel with average food.
This hotel looks good and feels good when you stay here. It’s so close to the shopping centre and with free parking, this was a bonus. Staff are so nice and friendly and go that extra mile for you. Stayed for two nights over the weekend. The food, however was delightfully average. We had a meal in the lounge on arrival. Fish and chips and fish cakes. The batter on both oozed fat and was quite unpleasant. Breakfast was also average. Cooked breakfast- sausage was anaemic, mushrooms slightly leathery and bacon fat not sufficiently rendered. Poached eggs were a delight as was the toast. All in all a very pleasant stay in an hotel with a lovely atmosphere. Food the only let down. Would still return though.
2023 年 5 月入住 2 晚

8/10 还可以

Terry

2023 年 5 月入住 2 晚

8/10 还可以

Joanna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 3 晚

10/10 超赞

David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very good
2023 年 5 月入住 2 晚

10/10 超赞

mrs.m.newnham

2023 年 4 月入住 2 晚

8/10 还可以

Timothy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Palm Court - short stay
Really friendly staff and ideal position, used the paid parking as vehicle was visible from hotel
2023 年 4 月入住 1 晚

10/10 超赞

Don

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
0
2023 年 4 月入住 2 晚

8/10 还可以

Philip A

2023 年 4 月入住 2 晚

10/10 超赞

Sarah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was a little dated and a bit too warm but very clean and comfortable. Breakfast was the best we have ever had in a hotel - made to order and a lot of choice with professional, friendly service We also ate in the lounge one evening and both the service and the food were excellent
2023 年 4 月入住 2 晚

10/10 超赞

Martin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 3 晚

10/10 超赞

Chris

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚

4/10 很差

Jon

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
Room stuffy, poor ventilation and inadequate heating. Shower dumped water all over bathroom floor. Lift in in urgent need of upgrade. Photos on web site suggest there's a pool which closed years ago. Staff friendly and breakfast excellent.
2023 年 2 月入住 2 晚

10/10 超赞

Louise

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Night away
Enjoyed it, excellent location. The breakfast was 10/10.
2023 年 1 月入住 1 晚

10/10 超赞

Glenice

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good service staff present food was excellent
2022 年 12 月入住 2 晚

8/10 还可以

Angela

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel BUT the pub opposite was very noisy!
Lovely comfortable hotel and beautifully decorated for Christmas. The communal lounge/bar areas are amazing and lots of places to chill and relax. The bar staff were very friendly and chatted to us. The bedroom was large and the bed was very comfortable. We asked for extra pillows and the night porter brought them up within 5 minutes! The bathroom was a bit dated with lightly cracked floor tiles but still very clean. The breakfast and service was outstanding and cooked exactly as we asked. We didn't have an evening meal but if the breakfast was anything to go by, I am sure it would of been great. Unfortunately the only drawback was the NOISY PUB (The Dickens Bar & Inn) directly across the road from the hotel. The music was LOUD and went on until after midnight. The girls outside were screaming and shouting even though there were 2 bouncers outside who did nothing!. The hotel are aware of this and apologised and told us that they keep complaining to the local Council but they haven't received any help. I would stay here again but only if we could have a guaranteed room at the rear so we didn't hear the noise from the pub opposite. A great hotel with plenty of places to relax.
2022 年 11 月入住 1 晚

10/10 超赞

Carla

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really nice property clise to all amenities, really nice feel in the hotel , room was a great size,breakfast was lovely.
2022 年 11 月入住 1 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 2 晚

6/10 一般

Dawn

满意：员工和服务，清洁度
Lovely hotel but bedroom too hot
Lovely hotel in a great location but bedroom was incredibly hot and stuffy despite having all the windows open, no heating and a fan. Struggled to sleep. Also there were workmen on scaffolding outside our room during the day which was very noisy.No pre warning of this by anyone. Just an apology note in the room. Breakfast was very good and the staff were lovely giving excellent service
2022 年 9 月入住 4 晚

6/10 一般

Jeana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wasn’t too bad, a bit expensive though
I arranged this for my parents they loved the hotel but there was a huge hole in the dining room ceiling…£350 for two nights.
2022 年 9 月入住 2 晚

6/10 一般

Alexander，Dundee

满意：员工和服务
2022 年 9 月入住 3 晚