Staff are lovely, but the manager is one of these I AM SUPERIOR, I dont need your money leave, he cant listen. If I wasent a police officer I feel I would have had problems with this man. I travelled with elderly people, and he wanted to kick us out on the phone when I say to him I paid for the better room. Travel alone I think is OK but travel with loved one. I woud not go here He is SUPERIOR to you and will kick you out for saying back at him, when travel that is big minus, to have these people.