Norfolk Sentara Norfolk General Hospital Hotels

"Did not know about Hot Tub , Breakfast was enjoyable!!!"

"Staff was not friendly and my room was not ready until much later than my scheduled check in time. When I tried to voice my concerns to hotel staff, they dismissed the complaints without providing any remedy. Water pressure was terrible. There are only 4 elevators and it could take up to 20 minutes to catch one during peak hours. "

"Clean rooms "

"Stay for Christian Concert "

"The hotel was clean, the staff were wonderful and very welcoming. And it was quiet!! Nobody running around, no yelling, no door slamming and no weed smells, loved it!"

"Well. That location is a tad sketchy with crime and police. Four police cars blocked off the entrance due to an event that occurred outside. Made my way in. The hotel was okay. Once new, it might have been excellent, but it was dated, needed some TLC with floors and decor. It was fairly full with a convention in town. Room was fine and clean, a tad dated. View was excellent, shower was excellent. Bed okay, pillows not okay. Clean as to be expected. Not horrible. Not the best. But in that location, I’ll give it a better review. Portsmouth is kinda dead end, but I was only there for a funeral, so I tried to get the best available for that little city. I grew up in Ptown, but it’s changed over the years and not for the best, but considering, it was okay overnight stay. "

"I cant suggest this hotel. My husband and travel a lot for work and pleasure. The Autograph collection of hotels usually provides a higher level of customer service and a bit of luxury. Sorry to say, the Glass Light in Norfolk is not it. The woman at the desk during checkin was unfriendly and when she assigned us to a second floor room, I asked the chances for one on a higher floor. She immediately got defensive and said the other rooms were not clean yet. When I asked if they would be ready at check in time 4pm, she told me she couldn't guarantee that. Huh? So I have a reservation and check in starts at 4 but....?? Then she belligerently asked if we were going to wait, this unknown time frame for the "chance" at a higher floor room. My husbsnd had work call to prep for, so we took the second floor room. It was not properly cleaned, so while he sat in his meeting, I used the cleaning wipes to clean the counters, bathroom and walls (yes there was some stain on the wall). The room was missing a chair for the "desk" and the table for the rocker chair. The room was not cleaned by housekeeping any of the 4 nights we stayed although we requested it. They gave us new towels -by our request and we had to ask for toilet paper. The room was also very dark and limited lighting for a hotel named Glass Light. The location is fantastic and the bar is great. Just don't stay there. Valet is a mess too. It was just so disappointing as Marriott Silver patron and frequent traveler."

"Great all around!! Staff was super friendly and this place was very clean!!"

"The room was not worth the price. "