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关于苏泰拉酒店的点评

3 out of 5
苏泰拉酒店
77 & 78 , Persiaran S2/B2, Seremban 2, Seremban, Negeri Sembilan

点评

5.8
10 分 - 超赞。6 条好评，共有 74 条点评" "
8 分 - 还可以。16 条好评，共有 74 条点评" "
6 分 - 一般。25 条好评，共有 74 条点评" "
4 分 - 很差。15 条好评，共有 74 条点评" "
2 分 - 糟糕。12 条好评，共有 74 条点评" "

5.2/10

清洁度

6.4/10

员工和服务

5.6/10

服务设施

5.2/10

住宿条件和设施

6.8/10

环保

点评

6/10 一般

Kum Keng

满意：员工和服务
2023 年 1 月入住 2 晚

4/10 很差

Siew

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible hotel.
Filthy room. Sheets & towels were stained. Latch on door was broken. Never stay there again.
2023 年 1 月入住 2 晚

6/10 一般

Zunaidi

2021 年 9 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
不满意：清洁度
So so if given the price is cheap
Room is smelly, lots of cigarette buds outside the room window. Bed sheets are stained but bed is comfortable. Air conditioner is powerful and cold.
2020 年 11 月入住 2 晚

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
2020 年 7 月入住 1 晚

6/10 一般

真实旅客

2020 年 3 月入住 2 晚

8/10 还可以

AZRIL

2020 年 3 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、客房舒适度
Bilik bersih. Cuma, maklumbalas sistem yang menyatakan bahawa saya sudah boleh mendaftar, sangat lambat sehingga saya terpaksa menunggu untuk satu tempoh yang lama. Penerangan tentang pakej bayaran yang agak mengelirukan. Say kena bayar deposit untuk setiap bilik sedangkan di tempat lain bayaran deposit hanya dibayar sekali atau satu sahaja untuk semua jumlah bilik yang ditempah. Selak pintu ada yang sudah patah. Layanan kakitangan mesra dan membantu.
2020 年 1 月入住 1 晚

6/10 一般

真实旅客

与家人出行
不满意：清洁度
2020 年 1 月入住 2 晚

4/10 很差

Yuyin，Puitrajaya

满意：员工和服务
不满意：住宿条件和设施，清洁度
Dirty sheets, dirty curtains, smelling closets, bath towel is not clean, but the staff is very kind and very helpful when needed
2019 年 12 月入住 1 晚

8/10 还可以

Darwi

2019 年 11 月入住 2 晚

8/10 还可以

DOOMIN CO LTD

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 11 晚

8/10 还可以

haikal，Paka, terengganu

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
overall ok
2019 年 9 月入住 1 晚

6/10 一般

WM

满意：员工和服务，清洁度
不满意：住宿条件和设施
Having pool facility
2019 年 9 月入住 1 晚

4/10 很差

ANNY

与家人及幼儿出行, 商务旅客
不满意：清洁度、员工和服务、服务设施
The room smells of cigarette smoke, the less friendly staff especially the receptionist counter and I will never come to this hotel again
2019 年 8 月入住 1 晚

2/10 糟糕

真实旅客

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Facility so bad.room condition is not as aspected...
2019 年 6 月入住 1 晚

6/10 一般

真实旅客

团体旅客
满意：清洁度
不满意：住宿条件和设施
Bilik sudah lama x d sengara...langsir yg hampir jatuh,tile pecah2
2019 年 6 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚

6/10 一般

Nurashikin

不满意：员工和服务
Easy for check-in and check-out process. The room smells like old furniture and it is unpleasant smell
2019 年 5 月入住 1 晚

8/10 还可以

CHEUNG

满意：员工和服务
不满意：住宿条件和设施，服务设施
The hotel is in good location very near to the malls and area center. However the facilities are serious wear, the amenities are not clean up for the claimed 3-Star hotel standard. No towels in room, the receptionist gave me one towel at check-in, The hotel is a nice building with pretty architect, maybe it is not in a tourist or business area so it doesn't want to maintain or upkeep. Staff is super nice and friendly though. Overall it is OK for a stop-by.
2019 年 4 月入住 1 晚

10/10 超赞

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 1 晚

8/10 还可以

Nor Adlan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 2 月入住 1 晚

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Boleh la
2019 年 1 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Didn’t do wat I had been requested ( decorate room ).just wasting money
2018 年 11 月入住 2 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not really clean
2018 年 11 月入住 2 晚

6/10 一般

真实旅客

2018 年 11 月入住 1 晚

6/10 一般

SAEDAH

不满意：清洁度、住宿条件和设施、客房舒适度
2018 年 11 月入住 1 晚

8/10 还可以

Chuck，Johor Bahru

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Its my second time and it was nice except the water pressure for shower is not satisfied me after long hour drive. hihi... Room was nice and gonna book again.
2018 年 10 月入住 1 晚

8/10 还可以

YAP HUNG

满意：员工和服务
2018 年 8 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Menu Sarapan Terhad
Bersih & Selesa namun pilihan menu sarapan terlalu terhad
2018 年 8 月入住 1 晚

6/10 一般

Kutik，Seremban

不满意：客房舒适度，清洁度
2018 年 8 月入住 1 晚

6/10 一般

imcool，seremban

满意：员工和服务
不满意：客房舒适度，清洁度
x best langsung..kotor
kotor.. x menarik langsung.. kolam tlalu dalam...kolam.kanak2 pun dalam..makanan x sedap... bilik air kotor sgt... korido kotor sgt..penuh ngan puting rokok...
2018 年 8 月入住 1 晚

8/10 还可以

Christopher

Awsome
great stay everything was perfect
2018 年 8 月入住 2 晚
The Management 于 2018年08月27日 的回复
Dear Mr Christopher, Thank you for your feedback and please do come again.

8/10 还可以

Siti faezah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 2 晚

10/10 超赞

Sirumalar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2018 年 7 月入住 2 晚

4/10 很差

Guest

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Not recommended
Nice to see from outside.. But once u check in.. It is quite bad hotel.. Water heater not function, request for kettle and was given malfunction.. Doubtful to use swimming pool.. Corridor also very dirty.. May b only my bad day
2018 年 7 月入住 1 晚
The Management 于 2019年02月6日 的回复
Dear Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused.We will look into this matter urgently.

4/10 很差

Peter

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not so good
Not so good
2018 年 6 月入住 2 晚
The Management 于 2018年07月6日 的回复
Dear Mr Peter, Thank you for your feedback and we are sorry for any inconvenience caused.

2/10 糟糕

Nizam，JB

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dirty and smelly toilet.
Terrible dirty and smelly toilet. Parking space in basement with no light, dark. Corridor wall with liquid splatter mark. Hotel staff were not friendly, I need to shout from the outdoor lobby to request the luggage trolley to unload my stuff from my car, the staff was so lazy to pickup the trolley. But when she passed me the trolley, it was no sincerity, without smile, no eye contact, no welcome greeting, hard and tight face, put the trolley about 5m from my car and leave it there so i have to pick it up by myself.
2018 年 6 月入住 1 晚
The Management 于 2018年07月1日 的回复
Dear Mr Nizam, Thank you for your feedback and we are so sorry for the inconvenience caused. Would appreciate if you could let us know the name of the staff so that we could take action on him/her.

6/10 一般

ROHANI

2018 年 5 月入住 1 晚
The Management 于 2018年06月20日 的回复
Dear Puan Rohani, Thank you for your feedback and please do come again.

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
Nice hotel
Clean room and good facilities. Near Aeon S2. Near Seremban city.
2018 年 4 月入住 1 晚
The Management 于 2019年02月21日 的回复
Hi Sir/Madam, Thank you for your feedback and please do come again.

6/10 一般

Nita，Kuala Lumpur

不满意：住宿条件和设施，清洁度
So-so stay experience
No towels in our family room. Requested to be sent to room but no action taken at all until the time we check out the next day. Quite disappointed.
2018 年 4 月入住 1 晚
The Management 于 2018年04月18日 的回复
Dear Ms Nita, Thank you for your feedback and we are really sorry for the inconvenience caused.

6/10 一般

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Good location
Good location. Near to shopping complex and shop. Near to my working place. But facilities not in good condition. Short stay and for working purposes should value for money
2018 年 4 月入住 1 晚
The Management 于 2018年04月6日 的回复
Dear Sir/Madam, Thank you for your feedback and we are in the midst of refurbishing our hotel. Please do come again.

6/10 一般

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
No water heater..dusty furniture
Despite of the room..the door also didn't have a safety lock.Other matter is just alright.
2018 年 4 月入住 1 晚
The Management 于 2018年04月6日 的回复
Dear Sir/Madam, Thank you for your feedback and we will look into this matter urgently. We are sorry for the inconvenience caused.

4/10 很差

Syafiqah，Batu Pahat

不满意：住宿条件和设施，清洁度
Leaking pipe
Upon entering, the was the sound of water dripping in the shower..... The towels was damp..... The walls of the shower was mouldy..... The floor kinda feel sticky..... Please improve....
2018 年 3 月入住 1 晚
The Management 于 2018年04月6日 的回复
Dear Puan Syafiqah, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter urgently.

6/10 一般

maz，jb,

JUst a family getaway holiday
themattres was hard and the pillows was flat.theres no kettle for boiling water and we stay at family room and yet theres packed of mix coffee .
2018 年 3 月入住 2 晚
lalitha 于 2018年03月27日 的回复
Dear Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter urgently. Regards The Management

4/10 很差

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Lesson learned : Check confirmation before proceed
Has been booking use hotels.com and paid made but when checked in not able to find confirmation number. It created problem that I need to pay on the spot at a normal higher rate and wait for hotels.com to get reply. It Not reliable if one day I booked for oversea hotels and when I reach and tell me that not able to find confirmation and need me to pay on the spot at higher rate while waiting reply from hotels.com. It is a little ridiculous that payment made but do not get my room.
2018 年 3 月入住 1 晚
The Management 于 2018年03月22日 的回复
Dear Ms Wong, Thank you for your feedback and we are sorry for the inconvenience caused. As we did not receive any email from Hotels.com, we were unable to trace your booking and it course some delay in checking in. Otherwise our check in procedure is less than 5 minutes. Sorry again and thank you for choosing our Hotel. Regards The Management

2/10 糟糕

真实旅客

满意：住宿条件和设施
不满意：清洁度、员工和服务、客房舒适度
Cleaning and services.
What a terrible experience staying this hotel. First moment seen it are so excited but when you check it is nightmare. Better stay away from here unless you like adventure with special purposes.
2018 年 3 月入住 1 晚
The Management 于 2018年03月22日 的回复
Hi Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter asap.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nightmare
Disgusting room. Unfriendly receptionists. Unorganized parking lots. The balcony was dirty, full of cigarette butts. And the toilet was crap.
2018 年 3 月入住 1 晚
The Management 于 2018年03月21日 的回复
Dear Sir/Madam, Thank you for your feedback and we are very sorry for the inconvenience caused. We will look into this matter urgently.

4/10 很差

izzuan，sg besar

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Keadaan bilik tidak sempurna.
Pinggan mangkuk yg digunakan pengguna sebelum tidak dikutip dihadapan pintu. Tuala tidak disediakan. Room servis untuk makanan tidak dapat dihubungi walaupun masa diketika itu jam 10. Sedangkan perkhidmatan sehingga jam 10.30.
2018 年 2 月入住 1 晚
The Management 于 2018年04月11日 的回复
Dear Mr Izzuan, Thank you for your feedback and we are very sorry for the inconvenience caused. We will look into this matter urgently. Regards The Management