“Best hotel in Boston without question! The staff are exceptional, very friendly and attentive. The masseuses at the spa, especially (I believe her name was) Paula are very skilled and helpful with sore muscles and joints after traveling. La Padrona, Amar, and The Long Bar all have delicious food. I will definitely be back! ”
“Staying at this hotel gives a special sense of nostalgia. I noticed that the furniture in the hallways and common areas has a strong historical feel, which I really like. The hotel is also very close to MIT, making it a convenient starting point for visiting the campus.”
“I and my husband came for the 128 Boston Marathon. My unit was in 41 St. Stephen Street. The location is very convenient with Symphony Station just round the corner. A short walk to Hynes Convention Centre and Marathon finish line. Whole Food Market is just 3 minutes walk and there are many nice restaurants around. Though in an old building, the unit appears recently renovated with marble kitchen table top, a big fridge, microwave, toaster and electric stove which is very efficient in cooking.……
“I booked this hotel because it’s including the breakfast and swim pool, while when we asked for breakfast, hotel said no, the swim pool is too mini, can’t swim there. Web said 2 king size beds, but it’s queen size. Very disappointed. The reception didn’t say any when I checked in, he didn’t tell me the parking cost, didn’t tell the breakfast, no any words. ”
“The room is spacious and quiet, very nice.
Some service could be improved, for example, we hope there could be umbrellas for customers to borrow during rain or snow days. ”
"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."