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The Ritz-Carlton, Shenzhen

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Luxury
5.0 star property
9.4

Exceptional

Refined elegance near vibrant shopping

Conveniently situated near a bustling shopping centre, this property boasts a refined design and an inviting atmosphere. Delight in a rejuvenating spa experience and a great breakfast, ensuring a memorable stay.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is HK$2,170
HK$2,531 total
includes taxes & fees
7 Jun - 8 Jun

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The price is HK$994
HK$1,159 total
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21 Jun - 22 Jun
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Futian Shangri-La Shenzhen
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  • Pool
  • Spa
  • Parking included
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9.0 out of 10, Wonderful, 954 reviews
The price is HK$994
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includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 9 2026 to May 22 2026 (dates subject to change):
  • Swimming pool
The property will be renovating from 1 January 2026 to 30 September 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 525 per day.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 217 for adults and from CNY 108.5 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Secured extended parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 525 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does The Ritz-Carlton, Shenzhen have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 11:00 PM. The swimming pool will be unavailable from March 9 2026 until May 22 2026 (dates subject to change).

How much does it cost to stay at The Ritz-Carlton, Shenzhen?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Shenzhen on 7 Jun 2026 start from HK$2,170, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Shenzhen?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton, Shenzhen?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Ritz-Carlton, Shenzhen?

Checkout is at noon.

Does The Ritz-Carlton, Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 600 per vehicle applies.

Where is The Ritz-Carlton, Shenzhen located?

Located in Futian, this luxury hotel is within a 15-minute walk of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. Shenzhen Lianhuashan Park and Splendid China Folk Village are also within 6 mi (10 km). Gangxia Station is 8 minutes by foot and Shenzhen Convention and Exhibition Center Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.4

Cleanliness

9.2

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 434 out of 573 reviews
Rating 8 - Good. 100 out of 573 reviews
Rating 6 - Okay. 17 out of 573 reviews
Rating 4 - Poor. 11 out of 573 reviews
Rating 2 - Terrible. 11 out of 573 reviews

Reviews

Verified

10/10 Excellent

Rui Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and convenient
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

YIFTACH

Liked: Cleanliness, staff & service
clean, spacy room, good and attentive services, great location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities
Fab Hotel, excellent customer service, staff were awesome, executive lounge was perfect. Loved everything about this hotel and hope to return next year.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Gan

Liked: Cleanliness, staff & service, amenities
Clean room , amenities always refilled and staff were very polite and excellent service.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

mei sze cinderella

Liked: Cleanliness, staff & service, amenities
Walk in to the Lobby, Mr Jack Lian was very polite and very helpful , and kindness. And the second floor Restaurant also very good services. The guy names Jackson
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

YIFTACH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service

Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff ever
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staffs, nice spa, next to great eating shopping mall
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

TINNAWITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My overall experience was excellent. I was particularly impressed by the male staff member at check-in. He was very helpful and provided useful tips that greatly simplified my business trip in China.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely nice
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All stuff are super nice and helpful. Good location.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and the service is excellent
Stayed 1 night in Aug 2023
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Great service, property and facilities a bit dated.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Wai Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room with magnificent view. Nice buffet breakfast with attentive service. It is conveniently located and just 3 min walking distance from Convention ＆ Exhibition Centre Station Exit D. Will come again and highly recommended.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Wai Man Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club floor service was great
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Siu Yip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ningxiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely helpful. They go out of their way to make you feel special.
Verified

10/10 Excellent

Darsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Hughie

Liked: Property conditions & facilities
The service was truly exemplary from all staff. They often went out of their way to help despite any language barriers
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Services and good hotel

It's really good services, and the room is quiet good. And the customer service Manager Jack Lin is very kindness and take care of every clients need. I will be there when I have holiday for relax, good! From Ms Lau.C
Stayed 1 night in May 2024
Verified

10/10 Excellent

kazunari

Liked: Staff & service, room comfort

さすがのホスピタリティ

I visited this hotel from Japan. I relaxed at the pool every day. It's all thanks to Baron, the senior lifeguard. He doesn't speak much English yet, but I was impressed by his hospitality. In this pool area, I could enjoy a drink while listening to the beautiful chirping of birds. Thank you, Baron. I am SATO from JAPAN
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelleng service

excellent service at the club level lounge great hotel service and amenities lounge opens from 06:30 to 22:00 with food and beverage and snacks all day long!
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great customer services, welcoming staff Veneer of vanity counter has peeled off. The hotel will benefit from some touch up
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Lovely hotel in a good location

We got an upgrade to the club floor for the premier corner room which we booked was not available even at 5pm. It’s a lovely hotel in good location but the facilities is a bit dated and not maintained properly. Restaurant is not big enough for an upscale hotel like this. It cannot accommodate all the guests who came down for breakfast. We had to wait about 15 minutes before we could get a table. Staff are friendly and helpful.
Stayed 1 night in Dec 2023
Verified

4/10 Poor

Kwan Ming

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Great lobby, helpful staff, but dated rooms.

Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.
Stayed 1 night in Dec 2023