Faversham Shepherd Neame Brewery Hotels

"Lovely staff and food. Shower leaked. Quiet after close. Great location "

"Style over substance in a lot of areas. Spa is a very small pool area with 4 beds which you can’t access until check in. Default answer to any request is no. We only gave our name at reception to be ushered back out the door and told to comeback later. No offer to hold luggage, told to go and sit outside restaurant and that there would be no food. Reception staff especially rude and unprofessional. Tasting menu good but surrounded by screaming babies and only one good server. Again any changes to menu told no and only the manageress had any idea on customer service "

"Friendly staff, cosy room and food in the restaurant was really nice. Lots of comfor"

"It is a lovely apartment in a good location. Easy access to Faversham town and Canterbury. The apartment was well equipped and beautifully decorated with great communication from the host."

"I really can not say how much of a fabulous choice staying at Customs House was to celebrate my mums 70th Birthday. Right from the beginning, the contact with Bloom Stays was easy, informative and friendly. The emails had all the information we needed or asked for. The house itself is perfectly situated on Standard Quay, just yards away from antique shops, Cafes, a Pub and beautiful views across Ham Farm. The house was perfectly equipped. We held an afternoon tea on one of the days and the kitchen had everything we needed and the communal area of the dining room and front room all flowed perfect for a social gathering. The rooms were well appointed, gorgeously comfy beds, with enough bathrooms for all. A separate snug front room served well for those wanting some peace and quiet from the main room. We really could not have wished for a better place to stay. I hope to book again in the future."

"Lovely hotel"

"Our weekend away was fantastic our children loved being close to the animals and learning how to take care of them and Ian and Nikki are lovely so welcoming amazing hosts. Was such a great weekend wish we could have stayed longer we definitely be returning soon thank you!"

"Incredible! We loved our little cabin in the woods. I would highly recommend, it really suited us as a family of 4 with 2 little ones. It was comfy and cosy and all the little details had been considered! "

"Had a lovely stay at the coach house, with my 3 daughters and dog. Alison and Philip were really helpful and care about the experience of their guests. Some really nice and helpful elements about this property. Lots of information leaflets about the local area and places of interest, a really helpful guide to where to find things in the house etc. the homemade shortbread, milk, tea bags and fresh eggs! We were in urgent need of a cup of team on arrival and this was such a welcoming touch. I was also grateful for the hand soap, which I forgot to bring and then also forgot to get when I went to the shops! There were some other really nice thought out aspects, such as dog bed and blankets on sofas. Loads of tea towels (things I had brought because I you never know!). I already had the chance to let Philip know what a fabulous BBQ they have provided (it’s solid and just wow!). The outdoor eating space was perfect for us and Alfie’s field great for little kids to explore and perfect for the dog to have his morning wee when the human isn’t ready to go far! Also, the pillows! I would say it’s rare to have a good pillow at a cottage but these were lovely! I slept like a log and that’s quite unusual. There’s the usual expected games, books DVDs for rainy days. Located perfectly to explore whitstable and Thanet beaches, so nice that there are dog friendly beaches, even in the height of summer. We had a very nice time and I would certainly recommend."