谢泼兹韦尔与科尔德雷德度假短租

“I booked this apartment because the description said it was within walking distance of Sandwich town centre, and the map that was displayed prior to booking indicated it was located off Moat Sole in Sandwich town centre. It was only after I had gone through the booking process for what was a seriously expensive booking, a new address was provided for the property approx 1.6 miles away in Woodnesborough! I have restricted mobility and needed to be closer to the town so I asked if I could cancel.……

“Winterstoke is a HUGE house with 4 massive double bedrooms and a large twin room. This does not feel like a holiday rental, it feels like a home. I have never stayed in a property that is so well appointed, every detail is covered. The quality of the house is really fantastic and incredibly comfortable. The back garden is lovely with a great area for entertaining, unfortunately it was freezing so we could not make use of it. We had a baby with us and the owner (sheila) had EVERYTHING……

“Great location and with a parking space albeit very tight to get the car down the lane and we don’t have a large car. House was as described but very basic and just felt like not a lot of thought had gone into the decor and making it homely. Just a couple beach pics on the walls. Outdoors furniture was dirty. TV in the bedroom didn’t work. Bed was small and a bit uncomfortable. Downstairs toilet was dirty. Shower leaked and difficult to get in and out of the bath with the large shower……

“Basic, but fine if you want to stay close to the ferry.”

“Unable to use hob. Hot water supply to bath poor Shower okay The description "near the sea" a bit misleading. Insufficient instructions and labelling with regard to bins and TV. Overall standard of property good and comfortable”

“On Canterbury road across from the old Sea Bathing Hospital above some shops and up a side alley. Decor getting a little tired. Steep narrow stairs. checking in a pain in the rain. Otherwise ok for a party of 4 adults.”

“Please be aware that you need to upload a passport online to a third party company for every person over 16 that is staying at the property. We were not aware of this until after the free cancellation period was over. There is no mention in the listing or confirmation that the passport would be the only document accepted. We were uncomfortable doing this with all the online identity theft that is prevalent today. The communication with the property was poor. We messaged several times through……

“The good sides:Very Spacious! Well equipped, car park available. Those need to improve : Not too clean, e. g. Some spider web inside room, on the door knob... No curtain around the bath tub in the master bedroom... Hotel.com didn't inform us clearly the check in procedure - e. g. We need to contact the staff by phone for a password to the key safe! ”