"Upon check - in, OLLY provided enthusiastic and professional service. OLLY actively offered assistance and gave a detailed introduction of the hotel facilities. The service was meticulous, covering everything from luggage handling to route guidance with great care and thoughtfulness, which made guests feel extremely warm."
"My reservation was upgraded without a charge. I was pleasantly surprised to find out how convenient everything is. If you go downstairs by the elevator, basement level 1 has a food court with a lot of choices and No. 8 subway station entrance is right there as well. So literally you can go anywhere without having to leave the building. Although the building is right next to an open Mall, it is very quiet if you need a lot of rest. There are quite some businesses in the Mall including a grocery store "ALDI", a SPA and a Starbucks. If you go around the nearby neighborhood, you can find lots of other eateries and stores because of the population of the local residents. It is indeed a bustling place. Basically, it is within 30 mins of train ride to go to all the major attractions. The top well known university "Tong Ji University" is not that far either. Communication with staff members are also fantastic. I needed to travel light in the country and they are willing to keep my big luggage in the office for more than a week before my 2nd stay with them. Staff members are also very willing to receive and keep my online order delivery in their office before I can get them. "
"I stayed for 6 nights and absolutely loved it. The location was convenient with a mall next door with the metro underground and walking distance to the Bund. Service was friendly and attentive and hotel facilities were fantastic with a 24/7 gym, indoor and outdoor pool, spa with massaging showers, and a onsen style spa with cold plunge and sauna free for guests to use. Couldn't fault this stay and will definitely be back when travelling to Shanghai in the future."
