"From the moment I arrived, the experience was frustrating and disappointing.
There was no assistance available for check-in. I had to wait outside and call the hotel multiple times. When someone finally answered, they were unhelpful and even ended the call abruptly without explanation or courtesy.
Upon entering the room, I was immediately met with a strange and unpleasant odor. I couldn't identify the source, but it made the room extremely uncomfortable to stay in.
To make matters worse, the room was not soundproofed at all. I was repeatedly woken up by traffic noise from outside early in the morning, making restful sleep impossible.
Overall, this stay was a nightmare. I am relieved to have left and will certainly never return. I hope you take this feedback seriously and make the necessary improvements so that future guests don’t have a similar experience."
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