「Great stay! Had 2 rooms for our party and both rooms were extremely clean and comfy, with lovely toiletries, kettle, teas & coffees etc. Very comfy beds. The reception area is lovely and modern too. Every member of staff we encountered was really friendly and helpful, going above and beyond to make our stay great. We had breakfast at the hotel 2 out of 3 mornings we were staying and both times it was great - something delicious for each of us. Lovely buffet selection, hot drinks station and...
「Great stay! Had 2 rooms for our party and both rooms were extremely clean and comfy, with lovely toiletries, kettle, teas & coffees etc. Very comfy beds. The reception area is lovely and modern too. Every member of staff we encountered was really friendly and helpful, going above and beyond to make our stay great. We had breakfast at the hotel 2 out of 3 mornings we were staying and both times it was great - something delicious for each of us. Lovely buffet selection, hot drinks station and...
「The service was excellent. The staff was very helpful, friendly and approachable. I would highly recommend this hotel to anyone who wishes to stay in Durham.」
「The service was excellent. The staff was very helpful, friendly and approachable. I would highly recommend this hotel to anyone who wishes to stay in Durham.」
「I am going to celebrate my husband's wedding. The hotel is cosy and unique, it has a nice restaurant where we had dinner and breakfast during our stay, and a small library bar where you can chill with friends. The room is spacious and warm, we love this hotel.」
「I am going to celebrate my husband's wedding. The hotel is cosy and unique, it has a nice restaurant where we had dinner and breakfast during our stay, and a small library bar where you can chill with friends. The room is spacious and warm, we love this hotel.」
「Friendly staff, great breakfast and conveniently located with parking out back, including EV charging spots. We forgot a bag in the room but the staff were happy to help when we arranged collection from reception.」
「Friendly staff, great breakfast and conveniently located with parking out back, including EV charging spots. We forgot a bag in the room but the staff were happy to help when we arranged collection from reception.」
「Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check...
「Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check...
"We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an update a few days after our check-out. And they said they would check the cctv almost after a week has passed. Then our case was transferred to another manager, who then rejected all the promises given to us earlier. We just asked for a letter.
The fact is that I handed over a suitcase in working condition to the hotel staff, and was returned with a damaged suitcase.
The series of failed promises show how the hotel management treat their clients. I don't think I would stay with them anymore."
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."