"This is 100% the best hotel in the historical area of Cuenca. They have amazing staff working at all times and delicious food that rotates in the morning.
The views are also the best, as the building is directly across from the Cathedral."
"The shuttle from the airport took a long time to leave the airport.
The shuttle was full of people and we all arrived to check in with only 2 people to check us in.
When I finally got to my room the AC wasn’t working and it was hot. It took about 30 minutes to get it working.
Not great experience."