We love Central Oregon, and we use it for a short 2-3 day getaway a handful of times a year. This home was cozy, and we loved the sunroom. The experience was not great, so we gave it a 2-star rating.
The pictures of the taxidermied animals on the wall were nowhere near the actual size. Our son was freaked out for the entire weekend, which didn't allow us to use the house's full potential.
When we arrived, we spent 2-3 hours trying to get transferred to another available home. Unfortunately, the manager at Black Butte Ranch denied the transfer, even though there were homes open and we would have paid the difference. Come to find out; our request was dismissed because the manager didn't have a housekeeper to make sure the home was clean (at 2:30 pm on a Friday). It felt very insensitive, and if I were the manager, I would have gone to the house myself to ensure 100% guest satisfaction. That is what you do; you make it happen.
Secondly, although our expected check-out time was 10 am, the housecleaners or owners arrived at 9 am and parked in front of the house to wait for us to pack up and leave. It was very awkward; we felt like we were being watched and rushed to get out. We ended up leaving the house at 9:36 am.
A couple of other things:
All the bikes had flat tires
Both showers had bad water pressure and didn't drain well.
Rooms were riddled with cobwebs.
Generally, I don't like to complain, and as a family, we are good at making the best out of any situation, but this was my wife's 40th Birthday weekend, and we paid close to $300 per night for this house.