Vienna Skatelab Hotels

"It would be great if there would be a fridge and hot water kettle in the room. I like a cup of hot water in the morning with some lemon and I usually carry some fruits and snacks that need refrigeration. Most hotels these days have these items in their rooms"

"10/10"

"A lovely environment and great stay overall! The rooms are nice and whimsical, the coffee shop downstairs is great, and the staff were super nice. Recommend to everyone! "

"My recent stay at Meliá Vienna was extremely disappointing and far below what I expect from a five-star hotel. From the start, there was a complete lack of flexibility and customer care. Despite informing the hotel at check-in that I had to shorten my stay due to a family emergency, my request not to be charged for the last night (out of 5 nights) was refused without consideration. The room itself had multiple issues: stained carpet, defective window shade, constant noise preventing sleep, and missing basic amenities (no coffee, tea, cups, or even consistent water service). Housekeeping was unreliable, and I often had to request cleaning multiple times. The most concerning incident happened on my last full day: after requesting room cleaning before leaving, I returned late in the evening to find the room untouched, with a note falsely claiming I had placed a “Do Not Disturb” sign on the door—when no such sign had even been available in my room. This was both unacceptable and deeply concerning. At one point, I was even asked to manage my own trash and offered bedsheets to make my own bed. Food service was equally disappointing: restaurant closures several days, long delays, dietary instructions ignored, and clear understaffing. Overall, the service, responsiveness, and attention to guests were far below expectations. I also left with a very uncomfortable feeling about how I was treated (as a Black woman of African origin), which is deeply concerning. "

"Loved the breakfast choices and the staffs were wonderful. "

"Great facility"

"Staff were very friendly and the hotel had a very convenient location. Lovely breakfast available."

"Room was great, well equipped and comfortable. I had an issue with the TV but it didn’t spoil my stay. "

"Great location close to a subway stop. Very clean room, seems like the hotel is brand new. We would definitely stay here again."