Good:
+ the house was clean
+ airport transportation was nice
+ it is a great location
Bad:
+ the heating system broke while it was -8 degrees outside, it took 3 days, ~10 phone calls and emails to the management office to fix it
+ the management company wasn't communicative about the status of getting the heat fixed or about delivering space heaters in the interim
+ the cable tv in the living room was disconnected
+ the 'flat screen' TVs are outdated and tiny (~16")
+ the kitchen table does not comfortably seat 5 due to awkward layout of the space
+ there weren't any instructions for the living room TV (with 4 remotes), confusing heating system, or checkout requirements
I'd give a more gracious review of this place, but it was a lot of money for subpar service and accommodations. The host did give remit a partial refund for the inconvenience which was appreciated, but does not remediate my 70 year old parents having to sleep in their ski clothes because the heat was broken.