8/10 还可以
Betsy
与配偶出行
2025 年 9 月 5 日
满意：清洁度、员工和服务、服务设施
The Hotel Edén is in an ideal location in Soller, across the street from a beautiful beach, on a strip with multiple restaurants and stores. The lobby, pool and rooftop are lovely.
There were a number of issues with the room (101) including a non-functioning safe, hot room and non-functioning telephone. An engineer (Joan) was sent to our room who fixed the safe and improved the air conditioning (condenser issue). The room had two twin beds that were pressed together as a full size bed.
The front desk staff was professional, always present and accommodating.
The breakfast had the usual items but seemed a bit short staffed. Two of the waiters were absolutely lovely but there was one grumpy male waiter, who could benefit from customer service training.
We would definitely return to the Hotel Eden due to its ideal location and accommodating front desk staff.
The beach and pier are across the street from the hotel but we had a room without a view.
If you book this hotel, try to get a room with a view of the pool/beach. Also, check the safe & air conditioning upon check-in.
Betsy
2025 年 8 月入住 4 晚
