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关于苏莎亚精品海滩酒店的点评

3 out of 5
苏莎亚精品海滩酒店
Calle Bruno Philips, Sosúa, Puerto Plata

点评

6.4
10 分 - 超赞。14 条好评，共有 54 条点评" "
8 分 - 还可以。10 条好评，共有 54 条点评" "
6 分 - 一般。11 条好评，共有 54 条点评" "
4 分 - 很差。8 条好评，共有 54 条点评" "
2 分 - 糟糕。11 条好评，共有 54 条点评" "

7.4/10

清洁度

7.4/10

员工和服务

5.8/10

服务设施

6.8/10

住宿条件和设施

7.2/10

环保

点评

4/10 很差

Brian

满意：清洁度
不满意：服务设施，员工和服务
Stay here if all othet possibilities are exhausted.
2023 年 2 月入住 4 晚

2/10 糟糕

Mohamed

2023 年 2 月入住 3 晚

6/10 一般

DERRICK

团体旅客
满意：员工和服务，清洁度
不满意：服务设施
The hotel was clean and served it’s purpose. If you’re just looking for a clean place to sleep and shower then this place is for you. There was nothing extra and the price was good. They charge you $5/day for wifi if you want it and they also charge a daily fee for a safe as an option. The staff was friendly and helpful.
2023 年 2 月入住 3 晚

6/10 一般

Deysi Genoveva

2022 年 8 月入住 3 晚

4/10 很差

David

满意：员工和服务，清洁度
不满意：服务设施
First i would like to make clear that the staff was wonderful. They went above and beyond to help me with anything I needed. That being said. The stay for the most part was poor. First hot water is sporadic. The first two days i was there i took cold showers. It wasn't until the third day when i was ready to take a bath in the hot tub when the hot water finally came out of the foset in my room. Then on the fifth day. I woke up in the morning and there was no water at all in my room. Also, they charge for the use of internet in the hotel. Twenty-five dollars a week. To go with that. You are continually automatically signed out of the network. I ended up using mostly mobile data while on the resort. Now my phone bill is outrageous! Lastly, the charge to use the room safe. Another Twenty-five dollers a week.. I had paid an extra forty dollars per day for an all inclusive stay. But they still found ways to squeeze extra fees from me. I would not recommend staying at this resort. While the surrounding scenery way beautiful. The lack amenities and comforts were far less then what i expected when i paid good money for this poor experience.
2022 年 2 月入住 9 晚
Marc 于 2022年02月28日 的回复
Dear David, Thank you for your review. I am sorry about the hot water as we had a presure tank damaged so the water did not reach the burners to heat up properly. Internet instalation is very expensive in the Dominican Republic so we need to charge for it and your are diconected when you go out of the WIFI signal. Sorry about that. Payment for the safe is not RD$ 200.00 and not US$ 25.00 Have a nice day! Best regards

8/10 还可以

Ike

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel has an excellent view and breakfast. Very nice for family and couples. However, you have to pay $5 per day for Wi-Fi internet access. The hotel doesn’t allow guss to visit you in your room only in the lobby or pay double bill for the room it doesn’t matter how long.
2022 年 2 月入住 2 晚
Marc 于 2022年02月27日 的回复
Dear Mr. Ike, Thank you for your nice review, it is much appreciated. We do not allow visitors for your and our security, we had bad experience with it in the past. Have a great day

6/10 一般

Erica

满意：清洁度、员工和服务、住宿条件和设施
The property was clean,and nice view I liked because was very quiet nice garden, pool beach Inside the bedroom was very clean, the only thing I didn’t like was no hot water.
2022 年 2 月入住 2 晚
Marc 于 2022年02月21日 的回复
Thank you for your your reply Erica. We hope to see you back one, hot water is fixed as one presión tank wad malfunctioning. Best regards

6/10 一般

anthony，Fairburn

团体旅客
满意：员工和服务，清洁度
Need to replace shower head plus update furniture. Need to change the rule about other guess
2022 年 2 月入住 4 晚
Marc 于 2022年02月21日 的回复
Dear Anthony, We are updating furniture and bathroom, unfortunately you had no renovated room. Visitors in the rooms will never be aloud for our and the guests security, our experience with guests tells us how to work. After all your reservation was for 1 person only. Best regards

8/10 还可以

Diana

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施
etwas renovierungsbedürftig, ansonsten rundum zufrieden und zu empfehlen. tolle Lage, ruhig, super freundliches Personal. Preis-Leistung stimmt. Essen/Frühstück auch super. Gerne wieder ;) :)
2022 年 1 月入住 18 晚
Marc 于 2022年02月15日 的回复
Dear Diana, Thank you very much for the nice feedback. We are working on renovations but the pandemic did not let us doing it completely. We hope to serve you again in the future. Best regards

6/10 一般

Pierre Reginald

满意：员工和服务，清洁度
Le personnel
2022 年 2 月入住 4 晚
Marc 于 2022年02月15日 的回复
Dear Mr. Reginald, Thank you for your feedback Best regards

10/10 超赞

Antoine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice property nice pool and beach view
2022 年 2 月入住 6 晚
Marc 于 2022年02月14日 的回复
Thank you very much Antoine for the nice review. We hope to serve you again in the future. Have a nice day

6/10 一般

Sergio

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
Property is run down there not signal inside rooms limited parking is probably 25 year old place that’s never really got a update
2021 年 12 月入住 2 晚
Marc 于 2022年01月5日 的回复
Dear Mr. Sergio, Thank you for your review, which are always very helpful. We are updating the Resort although the COVID pandemic did not let us finish. Best regards

10/10 超赞

Hector

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really calm place loved it!
2021 年 12 月入住 4 晚
Marc 于 2021年12月31日 的回复
Dear Mr. Hector, Good to hear that you enjoyed your stay at Sosúa by the Sea. Thank you for your nice feedback. We hope to serve you an another occasion. Happy New Year

10/10 超赞

daniel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
10 day stay was a delight after 3 hectic weeks at the Casa Marina Resort next door - no charge late checkout was really appreciated as our flight was not until 10 pm - any future trip to Sosua will include Sosua by the Sea
2021 年 12 月入住 9 晚
Marc 于 2021年12月20日 的回复
Dear Daniel, Thank you for the nice review. We would be happy to serve you in the future. Happy holidays Best regards

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Property needs complete upgrades....everywhere! Gym is a joke...better if it wasn't there!...staff where very nice
2021 年 10 月入住 12 晚
Marc 于 2021年10月16日 的回复
Dear David, Thank you for your good review. We are working on upgrades and get the Resort in his old glory again.

6/10 一般

Virlin

2021 年 8 月入住 13 晚
Marc 于 2021年09月12日 的回复
Dear Mr. Virlin, Thank you for your feedback

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is one of the best resort I have ever been to. The staffs were very professional. The resort has very beautiful views. The breakfast was the best. I would gladly revisit and recommend this place to anyone. I just didn’t like the fact that I had to pay $5 every day for WiFi when the listing says free. Great place and staff overall!!!
2021 年 8 月入住 3 晚
Marc 于 2021年08月22日 的回复
Thank you very much for the nice feedback it is much appreciated. I hope to see back in near future Best regards

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
This is a cute hotel that has a stunning view of the ocean and has pretty easy access to the beach. The hotel is steps away from the beach but be careful as you walk down since the rail is broken once you reach the bottom of beach. This is the kind of hotel you book when you are on a budget- rooms are clean and there is a very big pool. Breakfast is included. The bathrooms need a bit of an upgrade (there were nicks in tub) - not a huge deal but for those who are a little picky might be turned off. Plus the shower head is not on the wall. I should also mention that I left a couple days early and REQUIRED me to pay those days on reservation even though I didn't stay the remaining days. They used an excuse about me paying through expedia. I don't buy it. I am on the fence if I would stay here again.
2021 年 6 月入住 8 晚
Marc 于 2021年07月14日 的回复
Dear Guest, Thank you for the nice feedback. We are working on upgrading the bathrooms Sorry about the 2 days you left early but on your next stay i will offer you a nice dinner as compensation. Hope to see back one day. Best regards

10/10 超赞

Pedro

2021 年 7 月入住 2 晚
Marc 于 2021年07月9日 的回复
Dear Pedro, Thank you very much for the nice feedback it is much appreciated and we hope to serve you again on another occasion. Best regards

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I had to buy a package for the internet... which was a first for me. But it wasn’t a lot , But it kept shutting down on me the first 2 days . But the rest of the time it worked. The staff were very good, the pool beautiful, the room was very clean , bed was a firm mattress which was great for my back , ac was the coldest, The hotel it’s self is a little outdated but with the pandemic I could say all the hotels I’ve stayed At in the last year have reduced the maintenance a little, but overall I would definitely come back again
2021 年 6 月入住 5 晚
Marc 于 2021年06月10日 的回复
Thank you for staying at Sosua by the Sea and the nice feedback. Fantastic and very friendly client. We hope to see you again soon. Best regards

6/10 一般

真实旅客

2021 年 4 月入住 2 晚
Marc 于 2021年06月7日 的回复
Thank you for choosing Sosuabythesea Resort and your feedback is much apreciated.

2/10 糟糕

Amable

2020 年 12 月入住 3 晚
Marc 于 2021年01月5日 的回复
Hi, how can you rate us 1 out of 5 if you did not stay at our Resort? Happy New Year

2/10 糟糕

Winston，New Jersey

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rules and regulation about having a guess to visit you is upsetting. They never gave me a option thus to pick another person to stay in the Room with me and they refused to help me out so I had to stay at another hotel
2020 年 3 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sr. Marc and the entire staff went way above and beyond when my son lost his wallet and passport. Such a nice hotel, and such kind and excellent staff. We are already planning our next vacation at Sosua by the Sea!
2020 年 2 月入住 1 晚

4/10 很差

Kay，Calgary

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Property looked nothing like pictures. I booked a ocean view room. When I got to the property the guy said no it wouldn’t be a ocean view room as there was none. Said included wifi but you had to pay a daily charge for wifi use. Nothing was included, rooms were not in good condition and heard loud noises through the night
2020 年 2 月入住 1 晚

4/10 很差

Jon，Houston Tx

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
Breakfast isn’t free as advertised. They hassle you with the taxis. No visitors not even family. Rooms need major upgrades.
2020 年 1 月入住 2 晚

8/10 还可以

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
View , staff, room clean ubicación nice big room and
2020 年 1 月入住 2 晚

4/10 很差

Rick，NYC, US

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This is not a "boutique" hotel as the name leads you to believe. The property is way out-dated and probably was nice in the 1960s but needs serious repairs. Tile floors are cracking and worn. Windows are ill-fitting and window awnings are torn and falling off. The bathroom fixtures are worn, damaged, peeling, and generally unattractive. Paint and varnish stain was sloshed around on all surfaces. The proximity to the beach is excellent but there are no chairs and umbrellas to use. There is a second newer building on the north side of the property. I wonder if those rooms are any better. I would definitely choose somewhere else to rent next time.
2019 年 2 月入住 4 晚

10/10 超赞

Laurie，Alberta

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sosua By The Sea Great Experience
The reviews were accurate: safe, very clean, and quiet. The staff made our stay memorable - quick bar service, attentive dining service, thorough cleaning, very friendly front office staff. We particularly enjoyed the fresh pastries and the omelette station. We will return.
Bar mascots
Never leaving. Ever.

10/10 超赞

Deb，Washington State

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel close to beach
Sosua by the Sea is nice. The staff is local, really friendly, and efficient. The hotel is clean and comfortable. I felt safe and welcome. I avoid the generic experience of super big box hotels so that I can feel like I've been someplace different. Sosua is plenty nice but has a touch of local hospitality without sacrifices in comfort. The all inclusive option includes all food and all beverages. Safe drinking water is provided. The food is great. I have no comparisons to other hotels in the DR but I would stay here again.

8/10 还可以

ted，canada

满意：客房舒适度，员工和服务
Nice place overlooking sea, mostly quiet and small
Relaxing, got to know staff and guests, November a wet month, but we had some sun

8/10 还可以

William，US

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location for real Susua
Hotel only had about 20 guests during 1st week of November 2016. We had the pool and beach to ourselves. Only had the breakfast, which was fine.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
Sosua By The Sea - Recommend
My first time visiting the DR and choose this hotel based on reviews on here and from others experiences. The location was beautiful, at the end of a street that is not heavily traveled. Outside the hotel are nice local bars and souvenir shop. You are also a 20 minute walk to the bars, beach and casino. The initial ambiance of the hotel when I first saw it from the outside was truly beautiful...kind of a old school type villa. There is a direct path to the beach, you have a outdoor bar and the the restaurant is overlooking the ocean. There is a souvenir shop on the premise (has odd hours of operation) in case your in need of something. The staff was very pleasant and accommodating. They give you 5 bottles of water when you check in and you can fill up your bottles when you finish (they don't provide you with additional ones). I had a problem with my room and told the front check out staff...within 20 minutes (during breakfast) it was fixed. Upon coming in late one night, we missed breakfast, yet the restaurant staff provided us with an early lunch which I appreciated. The staff was more than helpful when I needed to setup tours and needed additional information. Getting taxis was also a piece of cake with them calling one for you on the spot or calling ahead for one if you give them a time. FYI - No Visitor Policy, my cousins could not come to my room to have a few drinks and catch up due to the hotels no visitor policy. They had to go back to Puerto Plata.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice beach
Nice beach, like a family place

2/10 糟糕

Jean Pi，NY

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awful.. I decided to loose my money since I had all ready paid for the night instead of saying there with my son. The hotel was empty and I did not feel secure plus despite paying 160$ when I get there , I was told that only breakfast was included NOT recommended

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Requested clean ~ smoke free room w/ ocean view ~
We were very happy with the clean, smoke free room w/ocean view. Great beach ! Staff was very friendly & accommodating. Food was very good too !

2/10 糟糕

roy，Tampa, Florida, USA

不满意：客房舒适度，员工和服务
No Guest Allowed
Sosua has in international reputation as a party town…where singles can usually expect to find company. Don't bother staying at this hotel if you are expecting to bring any company to your room. They have a strict policy that, of course, they neglected to tell me anything about until after I checked in and tried to bring my date back to the hotel. I packed at that point and had to carry my bag in the dead of night the two long an dangerous blocks that separate this hotel from the rest of Sosua…The room was dingy and they would not refund my 4 days i had booked in advance using this website. I will not use this booking service or recommend this hotel to anyone.

4/10 很差

Goby，Dominican republic

不满意：员工和服务、住宿条件和设施、客房舒适度
Pretty bad hotel
I stayed at this hotel for 2 nights, and I was dissapointed. Since the very first moment I get in, I knew something it was not right. The room was clean, little old but clean, the air conditioned was not good, there were not fan, we went out for that night and report it. They promised they would fix by the time I come back but it did not happen, Next day, I was moved into another room with better AA. As far as drinks, there is only one bar for the whole complex, with very limited selection. As far as the food, the worst!! they food is really terrible and hope is a coincidence; but some pork they served for dinner, it was served at lunch next day. I would not returned for any reason ever.

2/10 糟糕

shirt chaser

不满意：清洁度、员工和服务、客房舒适度
The worse
This was my third time in The Dominican Republic and by far this was the worse vacation in that country that I have yet to experience. If you are traveling with your family, please go to another city like Puerto Plata or Punta Cana. Sousa is a place for single men looking to have a good time. The Hotel itself was terrible, the food, or lack there of, was appalling. The waiters acted as if you were bothering them when requesting an “all inclusive” service. They did not even supply the rooms with bottled water on a daily basis.

2/10 糟糕

Lisa，Southbridge, Ma

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointing hotel
We found the hotel very disappointing. We had no balcony or view of the ocean. We had a view of a brick wall with barbed wire. We also found no ammenities in the room. We had to move three times due to a leaky toilet, no air conditioning or a bad shower.

2/10 糟糕

真实旅客

不满意：住宿条件和设施，员工和服务

10/10 超赞

jorge，nj

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
not what i was expecting it was grate
if you want to relax, rest, and a peaceful please to stay this is it.

2/10 糟糕

aedmond

不满意：清洁度、员工和服务、客房舒适度
inprovement
during the summer . i went to sosua for a week that was the wost week of my life. First , at the Airport no bus from the hotel was there for pick up .Eventhough, i have been charged for ground transportation .my first and last i had to sent extra money to save my life i did not know where , i was going. Thank god i'm still a life as an educator, i will informed my co-woker about that terrible bad experience I HAD i'm still waitting for my ground transportation soon i will put more information on facebook and utube if i do not here from you guy.behave yourself

6/10 一般

micsse

满意：员工和服务
Good value for the money
Room was a good value for the money. Food was excellent. Get the all inclusive package, it is well worth it..

6/10 一般

Megan27，Manhattan, KS

满意：客房舒适度，员工和服务
Very friendly staff
I would give this hotel 4 stars if it weren't for the ants. Not exactly sure why they were on the fourth floor, and in my room, but I suggest If you bring food that you keep it in the fridge. The room are excellent and the view of the ocean is gorgeous. Delicious food, fantastic people. I will definitely go back in the future.

10/10 超赞

Eric，New York, NY

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nice place
I really like the location, close to town but also close to quiet, on 2 beaches, dive shop on site, our room was comfortable, the place is well maintained, we had a great time

4/10 很差

wherechugo

满意：清洁度
不满意：客房舒适度
If you like that sort of thing
I chose the hotel based on other reviews on various websites. I was looking for something more tranquil than the usual all-inclusives. From the reviews, I'm guessing that the hotel has its fans. I was put off immediately upon entering my room and seeing bits of the ceiling and wall plaster sprinkled at random intervals, the lack of window screens, and only half of the lights working. The property is very basic, adequate for the price, and a good location for access to restaurants and shops around the town. Most importantly, it's NOT on a beautiful beach. The beach is completely washed out and the hotel is nestled on an outcropping of rocky crags with only very small patches of access to the water.

2/10 糟糕

Gabriel，Queens, NY

不满意：员工和服务、住宿条件和设施、客房舒适度
The worst hotel I have been to.
This hotel misinformed me that they had access to its own private beach, and modern tv etc.

4/10 很差

真实旅客

不满意：客房舒适度，清洁度
Couldn't even stay one night
Checked in Christmas Eve 2010, checked out after an hour. Place has run down terribly. Run down furniture in room, tub dirty and fixtures rusted. Pool covered with leaves, not vacuumed for days. Not one piece of fitness equipment was operable. Stairs to beach broken, making access difficult. A la carte restaurant was closed. The whole area just did not feel safe. No way this is a 3 star place.

8/10 还可以

Jane，Hamilton, Ontario

满意：住宿条件和设施，员工和服务
Charming Small Resort
The hotel is right on its own small beach. Sousua itself is not as upscale as Cabarette and did not really like the downtown area. The food was quite adequate and the rooms were old world charm, as was the hotel. The beds were too hard.