"We loved the location as it was close to theaters, restaurants and attractions. The hotel has an old world feel and the staff was always welcoming and responsive to our concern about hot water. The room was small but adequate. We liked having a bureau to put our clothes in. We hope to return."
"It was absolutely wonderful stay; however, a kettle or a coffee maker in the room would have made it even better. Wonderful property and wonderful staff. Will recommend this to everyone. "
"1. Valet was not readily available and space was taken up by 2 large trucks loading linens at 9pm.
2. Elevators. Not enough words to explain how horrible of a design, function and availability of the elevators which was shared by the many other customers. The wait was no less than 15 minutes each time and we had to pass on multiple stops because it was full. Not efficient and very small.
3. Temperature controls did not allow us to adjust. We weren’t comfortable in our room, the hallway or elevator.
4. We were not informed of the construction which we believe created significant risk on entry and exit of the property. Particularly in the access of the elevators and entry into the building.
5. The room was a postage stamp. No place to put our suitcase or unpack. Sink space was non-existent.
6. Valet parking was more than quoted.
All of the above puts your staff in a very difficult position to be able to satisfy customers. They are not the issue.
Very unsatisfied and will not stay again for which we travel frequently. I hope you take our feedback into consideration. "
"The lobby is nice to get you in the door and then the rooms are cramped, dated, cold, poorly ventilated, and in dire need of a paint job. The location is excellent but it’s fundamentally a bait-and-switch. "
"Good location but no frills. No coffee or kettle in the room. Very small bathroom with shelf hanging over the sink that made it difficult to wash up. Charged $4/bag to hold them for a few hours after checkout. $15 credit at the market was a nice perk though. "
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